Unblu Branch: Cost-effective, local, and personal service experiences are possible!

Can credit unions remain where their customers are?

The viability of traditional in-person CU branches is in doubt. A recent survey of 2,058 Canadians found that:

• 48% visit branches just once or twice a year
  43% fewer individuals visit weekly since the pandemic
• However, the survey also reported that:
  68% believe the current number of branches is required
  86% “like and want the security of knowing their branch is there”

This presents a substantial challenge for credit unions. They must offer an in-person service that provides the local community with access to support throughout the day. What’s more, the CUs must balance member satisfaction with employee satisfaction, while ensuring the profitability of the branch network.

Is it possible to achieve all this: providing local, personalised experiences that are also cost effective?

Watch this on-demand webinar to explore how Unblu Branch – an innovative hybrid branch solution – can empower credit unions to remain at the heart of their local communities.