Increasing the experience of your customers on every online channel

Introduction:

• Conversational Banking and the Unblu Suite

• The Unblu Messenger

• The case for the integration of external messaging services

External Messaging Integration with specific Focus on WhatsApp

• Overview of the Nexmo Messaging Services

• The Nexmo / Facebook relationship explained

• The Registration Process for a new Account and the messaging templates (incl. timelines)

• The Logic how messages can be sent (templates), how customers can respond and how messages will be charged

  1. The Architecture

     • Advantages of using the Nexmo Service for WhatsApp Messaging (running the endpoint on behalf of the client)

     • Where are data persisted in this architecture; How is GDPR handled? What is the potential impact of the US Cloud Act?

     • Redaction: What it is and how it works

     • Comparison: Capabilities of the native API compared to the Nexmo API

  2. Pricing and billing

Demo of a Nexmo based WhatsApp integration into Unblu

Wrap up and QA