Testimonials

Ten years of continuous growth

With over 120 implementations in the financial sector, we’ve had the opportunity to work with many industry-leading partners and customers worldwide. We’re proud of this strong financial network that we’ve supported in transforming their digital channels to share their expertise widely with customers.

70% of Swiss Kantonalbank uses unblu

Swiss Cantonal Banks are well-trusted institutions with a long history in their communities. They have implemented our solution either directly or through our local partners Swisscom (the biggest Swiss Telecom company) or Inventx.

 

ZKB reduced call center calls by 50%.

The ZKB customer service center was running at full capacity, but the average time for support calls kept increasing. Help for executing a simple transaction was taking too long and customer satisfaction— particularly with elderly customers — was taking a hit because of it.


With the introduction of Co-Browsing, ZKB could support customers visually at the very page where they were stuck and, in the process, reduced average call duration by 50%.

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    We’ve used unblu since 2011, and our customer experience has improved significantly. We have reduced average call duration by 50% while improving customer satisfaction!

  • Millennium Bank created an online service level that rivals the branch office

    Bank Millennium, a leading nationwide bank in Poland, offers traditional banking using the latest delivery channels. The bank strives to be a market leader through a network of branches and individual advisors using electronic banking.
    A key element of the bank’s online expansion is their online customer experience that offers the same level of personal service as the branch.

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    Providing the same level of personalized service and advice to our clients online as we do in our retail branches is essential to our business success. With its live customer engagement solutions, unblu has become a strategic partner in delivering an online experience that truly rivals our branch based services.

  • Komerční Banka lowered support costs whilst increasing customer relationships

    KB serves 1.6 million customers across Central and Eastern Europe. The bank’s goal is to differentiate its offerings with unrivalled customer support and financial advice.
    Using unblu ’s Co-Browsing, the bank introduced the human touch to digital channels, turning a self-service interaction into a personal exchange and the potential for additional revenue.

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    As a key part of our digital banking initiatives, unblu’s co-browsing has enabled us to provide unrivalled customer support, allowing our customer care and financial advisors to reach “through” the screen and be right there alongside our customers, whenever and wherever they need us.

  • Driving digital channels adoption

    Swiss Life created "myWorld," a self-service platform for financial and pension planning that provides the customer with a 360° overview of his/her financial situation. To drive adoption, they introduced live chat and co-browsing, enabling a modern, next-generation service experience. Dedicated service experts from various parts of the organization are now able to answer customers’ support and financial questions quickly. These tools were also an important asset during the rollout phase, as the real-time customer communication helped drive the adoption of the platform from a standing start to over 50 000 users within a year.

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    We believe the combination of digital services, accessibility, and personal advice are the key to a true omnichannel operating model for the company. Being able to visually communicate with the customer without any disruption or having to download separate chat software, makes a big difference. It is a seamless experience for the end user – just as omnichannel should be.

  • Security makes a difference for AON customers

    Completing online forms is a constant for the insurance business - be it for new contract generation or case management. But it can be both tedious and confusing for customers. AON consultants use Co-Browsing — right there in the customers web browser to guide them through the forms, making all the difference.

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    The tool is excellent. Data fields with sensitive information are redacted so customers feel that their information is secure.

  • One step ahead of investors

    Hauck & Aufhäuser pay close attention to personal service. The Bionic Robo Advisor from CREALOGIX makes this possible by providing various interfaces. Prospective customers have the opportunity to chat directly with an expert from Hauck & Aufhäuser or to use the co-browsing function for a further discussion.

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    Communication technologies open our asset management to a wider audience because they are more efficient than on-site appointments and just as helpful.

  • Temenos Group enabled a high-touch customer interaction

    The market leading software provider partners with banks and financial institutions to transform their businesses and help them stay ahead in a quickly changing industry. More than 2,000 firms across the globe, including 41 of the top 50 banks, rely on Temenos to process the daily transactions of more than 500 million banking customers.

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    unblu forms an integral part of our broader offering for corporate banks and wealth managers, enabling them to achieve the kind of high-touch customer interaction that is essential for retention and growing market share and which was historically only available in branch.

  • Driving adoption and increasing customer satisfaction

    Finastra uses unblu to deliver a platform to its banking clients, which enables them to deliver 24/7 services which reduce operational costs yet vastly improve customer satisfaction and the advisors ability to serve.

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    unblu's co-browsing is a critical component of Fusion Banking’s goal to increase customer loyalty and provide a clearly superior service in the digital banking age.

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