unblu signs a partnership agreement with Soitron to reinforce its presence in the Czech Republic
unblu has reached an agreement with Soitron to jointly commercialize its collaboration solution for the key market verticals in the Czech Republic.
Soitron, with more than 26 years of experience in the market, 127 million Euros annual revenue and more than 800 employees worldwide, is a company especially recognized for its ability to design and implement omnichannel solutions focused on improving the user experience.
Luc Haldimann, CEO at unblu, said, "this fact is especially important for us as the improvement of the user experience, from an omnichannel perspective, is one of the main challenges of traditional banking and insurance companies, our main focus. This agreement allows us to be in a privileged position to work with the local financial sector in the implementation of technological solutions that allow them to fulfill their digitalization objectives".
This agreement aims to extend the implementation of the unblu solution in the Czech Republic. unblu's solution will allow organizations to interact with visitors to their websites, online platforms or mobile devices in real time, guiding customers through their digital journey to the successful completion of a business transaction. unblu helps companies rationalize their physical presence and offers a high level of customer service through centralized and virtual service centers. With live participation, the abandonment of transactions is significantly reduced and online conversion rates and revenues increased.
“In 2017, we’ve seen the changing trends of customer interaction to strengthen and continue. The debate about how our clients will interact with their clients is now active in all industries and sectors. Despite some varying details, it is now universally agreed that digital channels will only become more used and more important. Therefore, we naturally see it as important to have unblu’s robust co-browsing and collaboration solutions in our portfolio”, said Martin Lohnert, CEO SOITRON s.r.o.
Soitron focuses on new technologies and innovative IT projects. It operates worldwide, by providing clients with high-tech solutions by combining own expert services with hardware and software from well-known brands (i.e. Cisco, Microsoft, HP, unblu, Avaya, IBM etc.) Soitron’s main business lines are Systems Integration Services, Managed & Outsourcing Services and Special Solutions for selected verticals (Police, Air Traffic Control, Telco). Soitron story started in Slovakia in 1991, when a small company was founded to provide clients with expertise in the emerging world of networking technologies.
In the course of next 10 years, the company grew in depth and breadth of knowledge, in a number of clients and people. In 2005 Soitron Group opened its first branch outside Slovakia – in the Czech Republic, followed by the acquisition of the biggest Cisco partner in Romania, Datanet Systems. In 2012, the biggest acquisition so far was made, when Turkish Sekom became the part of Soitron Group. In 2013 Soitron Bulgaria has established thanks to opening outsourcing project for HP Bulgaria. 2014 marked the opening of Soitron sales office in the UK. Since 2017, Soitron Group also operates in Poland.