unblu announces the release of Version 3.5

New Version of unblu introduces many new features as well as significant performance enhancements with immediate availability for cloud and on premise customers.

unblu 3.5 covers both the enterprise and the business product lines and introduces many new features and capabilities. Unique in the industry is the introduction of unblu LiveView Chat™, which allows an agent to see the customers browser content during a live chat, providing context to the conversation and creating customer delight in the process (currently on premise only).

unblu also introduced enhancements to its Business Line to improve the engagement process, protect content inside co-browsing sessions and manage agent availability. The enterprise line now also features agent-to-agent session transfer and role based access control. Common to all cloud versions is an improved cloud performance, now offering the same seamless experience across the globe.

To find out all the details, download the “what´s new” document.  

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