Banking Club: Co-Browsing, the time is here

Finanzinformatik Technologie Services and unblu jointly presented the latest developments in web customer engagement at the Banking Club event hosted by Bloomberg in Frankfurt on September 4th.

During the event many high profile financial services institutions experienced the potential co-browsing can bring to their business. A panel of experts, comprised of customer representatives as well as consulting firm zeb, discussed current implementations of co-browsing in the banking industry such as UBS. zeb shared latest insights into developments of customer service strategies in the financial services industry, highlighting the importance of personal service and its impact on customer satisfaction.

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