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What do millennials expect from a bank?

What do millennials expect from a bank?

What do millennials expect from a bank? That’s the 30 trillion dollar question - the amount millennials are expected to inherit from their parents. Banks have some challenges ahead as they try to align their business strategies with the demands of this next generation of investors.

Three Tips for Delivering a Superb Retail Banking Experience

Three Tips for Delivering a Superb Retail Banking Experience

To provide a truly customer-centric experience, banks have to fundamentally reorient themselves from a transactional relationship of pushing products to one in which they play the role of a supportive financial partner. By providing an excellent digital experience, banks can build a stronger relationship with customers, and uncover the greater wallet share that usually follows.

Catching up with your clients: digital tools for financial advisors

Catching up with your clients: digital tools for financial advisors

Contrary to the doomsayers, the trends in digital innovation are a not a threat to the future role of the financial advisor. Instead, they are forcing the role to evolve and become more service-oriented and customer-focused. Find out how digital tools are future-proofing financial advisors.

Re-inventing the Role of the Financial Advisor

Re-inventing the Role of the Financial Advisor

Clients want to speak with their advisor on their own terms, offline and online. The client-manager relationship is evolving, and advisors need to be well-positioned to guide today’s well-informed investor.

Delivering Personalized Experiences: Are customers getting what they expect?

Delivering Personalized Experiences: Are customers getting what they expect?

More than one-third of business customers have walked away from a banking relationship because the personal touch was lacking. Customers expect a “special” relationship with their bank, and in turn, banks need to demonstrate they are looking out for the customer’s specific best interests.

Energizing & Engaging Customers with co-browsing

Energizing & Engaging Customers with co-browsing

Find out how co-browsing features helped a Swiss financial service provider create buzz and enthusiasm for a new product offering and for the bank itself. The result? 80% of customers were interested in receiving future online consultations.

How to plan for a successful unblu implementation

How to plan for a successful unblu implementation

Join unblu’s Senior Consultant Stephan Hofstetter in conversation as he explains how to plan for a successful implementation while avoiding the typical pitfalls and pain points of implementation projects.

What makes for a meaningful customer experience?

What makes for a meaningful customer experience?

Customer experience is the next competitive battlefield for the industry. To remain competitive, banks need to fundamentally shift their perspective and tactics to provide truly meaningful customer experiences.

Imagining the branch of the future

Imagining the branch of the future

While branches across the EU are closing at an increasing rate, the ones left standing have to redefine their raison d’être. Rather than pushing products, forward-thinking banks are now creating memorable, relevant experiences for customers.

Loyalty, the ultimate goal in the financial sector

Loyalty, the ultimate goal in the financial sector

Loyalty is the final goal of any Customer Experience strategy. Banks are working hard to modernise themselves and offer innovative services and products to their customers throughout their entire journey.

Bank branches, an archaic phenomenon

Bank branches, an archaic phenomenon

There was a time when all transactions required that the customer visit the bank. But today’s customer is more interested in services on the go.

unblu goes live on the Temenos MarketPlace

unblu goes live on the Temenos MarketPlace

At its inaugural Meet the MarketPlace event, Temenos (SIX: TEMN) announced the addition of unblu to its MarketPlace platform, which aims to bring banks and fintech companies.

Innovation in Private Banking

Innovation in Private Banking

unblu to present at TBM “Innovation and Digital in Private Banking, Wealth and Asset Management”

unblu strengthens Singapore region success with SOFGEN

unblu strengthens Singapore region success with SOFGEN

unblu, the leading provider of engagement solutions for banks and SOFGEN, worldwide provider of IT solutions in and around core banking, join forces to deliver next generation live collaboration solution to Asian market

Why Co-Browsing is the Future

Why Co-Browsing is the Future

A recent Fusionwire article by Kam Patel highlights the importance of Co-Browsing for Digital Banking. unblu is an essential part of the story.

Misys and unblu sign partnership agreement

Misys and unblu sign partnership agreement

Misys, the leading financial software company and unblu inc., a leading provider of live web customer engagement technology, have signed an agreement to integrate their offerings.

unblu joins Avaloq Software Exchange

unblu joins Avaloq Software Exchange

unblu and Avaloq announced today, that unblu is a launch partner of the Avaloq Software Exchange, which aims to bring ground-breaking digital experiences to Avaloq customers.

unblu announces the release of Version 3.5

unblu announces the release of Version 3.5

New Version of unblu introduces many new features as well as significant performance enhancements with immediate availability for cloud and on premise customers.

unblu expands global computing platform

unblu expands global computing platform

Thanks to rising customer demand, unblu now expanded its global cloud computing infrastructure with new capacity on the US west coast and in the Pacific Rim.

Hawesko now offers a live online sommelier experience

Hawesko now offers a live online sommelier experience

Hawesko is the leading wine retailer in Europe and specializes in high quality wines and champagne. For Hawesko wine culture is the essence of their business, serving customers with the best possible wine recommendation is their daily mission.

unblu releases version 3.3.0

unblu releases version 3.3.0

The latest release of unblu is now available for all customers in the unblu cloud. Find out more about the innovations brought to you with release 3.3.0.

Aukro goes live with unblu

Aukro goes live with unblu

Aukro, one of the largest online retailers in the Czech Republic, is now featuring unblu co-browsing on their flagship website.

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