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Whitepaper

The State of Digital Banking 2021: how to prepare for the future of banking

 

Following the disruption of COVID-19 and forced to explore online banking, many consumers have shown a new interest in their bank’s digital capabilities. Yet the majority of banks are failing to meet these evolving customer expectations. 

Meanwhile, fintech firms and tech giants, with their speedier and cheaper services, represent a direct and unprecedented source of competition. 

Forrester’s report The State of Digital Banking 2021 demonstrates that more and more consumers are interested in digital and omnichannel banking services and disruptors are raising the benchmark for innovative online experiences. 

How can banks confront these new rivals? Why has digital transformation suddenly become so necessary? And what’s holding banks back from embracing change? 

Forrester’s report includes recommendations for those ready to develop a new value proposition—one that meets the needs of customers of the future. The financial landscape is evolving rapidly. How can you keep up with the pace of change? 

Download our free Forrester whitepaper to find out more about:

  • Consumer communication preferences for digital banking.
  • Examples of digital experiences disrupting the financial industry.
  • Banking’s biggest obstacles to digital transformation.
  • Forrester’s recommendations for banks to get up to speed with current trends.
     
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