of 3
Whitepaper

The 2023 Retail Banking Trends

Hybrid experiences built on trust

Trends long in development will come to fruition in 2023 – requiring an urgent response from retail banks. But faced with a sharp decline in customer trust, what must banks do to thrive in the coming year?

Identify key areas of focus for retail banks in 2023

Rebuild trust among customers
Service success is founded on trust. Discover what customers value to develop meaningful and profitable relationships.

Address service preference shifts
New generations display new behaviors – and have new requirements. Provide the experience they expect.

Understand industry-defining macrotrends
Cybersecurity. Inflation. Economic unease. Digitalization. Gain an overview of the macrotrends that influence retail banking customers.
  1. Unblu for Private Banking and Wealth Management
    Fact Sheet

    Unblu for Private Banking and Wealth Management

    Building stronger relationships can help your wealth management firm or private bank to attract and retain high-value clients – and Unblu can help you achieve this.
  2. Leveraging Unblu to increase product conversion
    Case Study

    Leveraging Unblu to increase product conversion

    Specializing in universal banking services for companies and private individuals, Raiffeisenbank serves over 1,400,000 retail customers. To maintain their reputation as excellent digital service providers, the bank wanted to reduce the strain on their contact centers’ traditional channels – and maximize conversions.

  3. Overcoming Regulatory Barriers to Enhance Client Interaction

    Overcoming Regulatory Barriers to Enhance Client Interaction

    How wealth management firms and private banks communicate with their clients is coming under increased scrutiny from regulators, particularly surrounding the recording of conversations.

  4. Digital banking, done right
    Whitepaper

    Digital banking, done right

    No relationship can thrive without trust – and yet that’s exactly what’s missing in today’s challenging digital banking landscape. What do your customers think about you?
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