Previous
of 130
Next
More Resources library
Whitepaper

Humanize your Digital Customer Service

More and more of life is taking place online, including taking care of financial matters. While this technological progress brings greater convenience and efficiency, are we in danger of losing the important human element of empathy?

Many banks believe that they are customer-centric, it’s evident that a service that really puts the customer first doesn’t just prioritize speed and efficiency but also acknowledges the importance of the personal and human element of customer service.

Download our free 15-page whitepaper to understand:

  • How technological progress has transformed the customer experience.
  • How new competitors are emerging to take advantage of these advances.
  • How traditional players can adjust their strategies and value propositions.
  • What true customer-centricity looks like.
  • How Unblu can empower financial providers in this new context.
See all Resources library
Resource
Overcoming Regulatory Barriers to Enhance Client Interaction

How wealth management firms and private banks communicate with their clients is coming under increased scrutiny from regulators, particularly surrounding the recording of conversations.  But how do you overcome regulatory barriers without sacrificing the next-level experience that clients expect? In.
Case Study
Leveraging Unblu to increase product conversion

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall.  But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to.
Whitepaper
The 2023 Retail Banking Trends

Hybrid experiences built on trust Trends long in development will come to fruition in 2023 – requiring an urgent response from retail banks. But faced with a sharp decline in customer trust, what must banks do to thrive in the.
Whitepaper
Digital banking, done right

How to level up your digital customer experience in a branchless world No relationship can thrive without trust – and yet that’s exactly what’s missing in today’s challenging digital banking landscape. What do your customers think about you? Rebuild customer.

See all Resources library
Stay in touch