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Whitepaper

Global Private Banking Trends

 

Today’s private banking clientele want their advisor interactions to be augmented by digital capabilities—but this must be done strategically. So, how can banks take meaningful action guided by changing the landscape of client preferences? 

At present, the wealth management sector is trailing when it comes to digital transformation. As a result, HNWIs are not consistently being offered an optimized digital service, with more than half of them feeling underwhelmed by their firm’s digital interfaces.

In the current climate, this represents a promising avenue of opportunity for banks willing to commit to long-term innovation. Capital market growth has boosted the profits of wealth management divisions over the past decade—and this decade, demographic shifts are set to bring a considerable amount of assets into force.

Making the most of this opportunity will depend on private banks’ ability to drive organic growth and engender customer loyalty. With major players already making strategic changes, now is the time to reimagine client experience for the demands of digital.

This report from Forrester takes a deep dive into the latest trends defining future-forward digital private banking. With technological advancement rapidly shaping client expectations across the industry, staying relevant now means crafting and implementing a world-class digital strategy. 

Download Forrester’s Global Private Banking Trends whitepaper to learn about:

  • Why client expectations favor high-touch, high-tech private banking. 
  • How banks are fusing human and digital capabilities to deliver seamless client experiences. 
  • How effective uses of digital capabilities can be identified by focusing on Forrester’s model: The Four Domains of Digital Business.
  • Key criteria for formulating a digital wealth management strategy that secures lasting client loyalty.
     
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