Talk to Bruce

1120 results for Unblu

Unblu: Conversational Platform Financial Industry
Unblu allows real-time collaboration with your customers via co-browsing, live chat, secure text messaging and video chat to achieve better customer ...
https://www.unblu.com/
8 results for Unblu

The most important customer experience trends in banking in 2024
April 4, 2024 Customer experience trends allow banks to better focus their digital transformation journeys. Here’s what’s important
https://www.unblu.com/en/blog/16-customer-experience-statistics-and-trends-in-banking/
774 results for Unblu

Unblu Cloud
The Unblu Cloud is Unblu’s cloud service. Customers can choose between two different options: Unblu Cloud based on aspectra Unblu Cloud based on GCP
https://www.unblu.com/en/docs/latest/index.html#glossary-unblu-cloud

Previous

of 130

Next

More Resources library

Whitepaper

15 use cases for improved banking collaboration

Customer dissatisfaction in retail banking is driving customer churn, with JD Power claiming that 13% of US banking customers are likely to switch institutions due to poor experiences. For banking executives, it is essential to close the gaps that are leading to customer frustration and affecting their institution’s ability to meet internal KPIs.

In this context, remote banking collaboration tools are emerging as a key driver in empowering contact center teams to deliver a more efficient, high-quality service.

This whitepaper for retail banking executives outlines 15 use cases that explore how collaboration technology can improve the customer experience.

What you will learn

The 15 use cases center around several key areas of impact in a call center scenario, including:

Empowering customer support with collaboration tools.
Boosting digital sales through collaboration.
Enhancing onboarding and adoption.
Crisis management with collaboration.
Creating long-term customer loyalty.

See all Resources library

Resource

Buyer’s guide for Digital Customer Interaction Solutions

A Digital Customer Interaction Solution empowers organizations to improve customer service experiences by offering swift, personalized advice across touch points. But every organization has unique needs, particularly when it comes to the financial services space – whether that’s a retail.

Case Study

Leveraging Unblu to increase product conversion

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall. But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to.

See all Resources library

Stay in touch