Highlighted
webinar
Unblu Demo: Messenger, Chat, Video & Voice, Co-browsing
An introduction to our conversational platform, a good way to get a good understanding of our product.
Highlighted
Fact Sheet
Unblu Product Guide
Unblu’s conversational solutions allow you to create an omnichannel experience that boosts customer satisfaction and loyalty.
Highlighted
Fact Sheet
Co-Browsing: the ultimate guide
Using co-browsing, financial institutions can fill in this gap between online self-service interaction and traditional communication methods.
Case Study
Leveraging Unblu to increase product conversion
Specializing in universal banking services for companies and private individuals, Raiffeisenbank serves over 1,400,000 retail customers. To maintain their reputation as excellent digital service providers, the bank wanted to reduce the strain on their contact centers’ traditional channels – and maximize conversions.
Overcoming Regulatory Barriers to Enhance Client Interaction
How wealth management firms and private banks communicate with their clients is coming under increased scrutiny from regulators, particularly surrounding the recording of conversations.
Ensuring a smooth digital migration
Crédit Agricole next bank (Suisse) identified and anticipated potential areas of friction in their customer journey when planning to migrate to a new e-banking environment. By partnering iwth Unblu, they managed to maintain a smoth experience throughout their client onboarding process and boosted their call center efficiency.
webinar
Where compliance meets convenience
As they embrace digital channels, financial organizations have a duty to meet their regulatory obligations with regards to client and customer communications. However, compliance needs often conflict with customer convenience but it doesn't have to be that way.
Case Study
Client support and service via Live Chat and WhatsApp
Acting as the main client service interface for Swiss Post agents, Unblu enables diverse means of engagement through either embedded features or dedicated APIs. The implementation of WhatsApp marks the latest milestone in this ongoing project, which also includes phone support, live chat, and written requests.
webinar
Evolving Your Digital Engagement Journey
In this on-demand webinar, industry experts address this challenge through the lens of Carta’s drive to deliver stand-out digital experiences.
webinar
Levelling up your digital member experience
How to provide a reassuring digital presence that is human-centred by leveraging the Building Society ethos when building or reviewing your digital capabilities.
webinar
FT Adviser: How to communicate with clients in a digital world
Financial advice has responded rapidly to the pandemic-driven digital transformation of operations, client interaction and shifting customer expectations.
Whitepaper
Women and Wealth
Women constitute half the planet’s population. This makes them a powerful—albeit diverse—demographic. 80% of global purchasing decisions are already taken or influenced by women and their power is only set to grow.
Whitepaper
Digital banking transformation: moving towards an omnichannel reality
An omnichannel digital strategy is the cornerstone of flexible, engaging, and effective customer service. Learn how financial organizations are undertaking and implementing digital transformation today.
webinar
Artificial Intelligence and Human Advice
Go Hybrid - Go Bionic. Customers of financial institutions expect much more today than a few years ago. Their needs, habits, and forms of consumption change day by day at the pace of technological innovations in all areas. They want immediacy, simplicity and personalised advice when they need it.
webinar
UnbluTalk with Olga Miler: Reinventing Trust in a Digital World
Join us for this exciting webinar to get inspired by leading industry thinker Olga Miler. The award-winning innovator, marketing expert and founder of the money coaching and learning toolbox SmartPurse will break down what it really means to reinvent trust in a digital world.
webinar
How digital offers advisors more than just a tool for video
There is a great opportunity within the forced focus on digital initiatives for advisors. The question is - are you seeing that opportunity and are you ready to take advantage?
Previous of 4 Next 4