Assist clients, visualize complex processes, shorten interactions, boost customer satisfaction and sales with our enterprise product.
Self-service is excellent for simple transactions that are self-explanatory. When conducting more complex transactions however, this can become a challenge. unblu co-browsing ensures there is always an expert by your side assisting you through the transaction.
Avoid confusion by co-browsing with an agent allowing for personalized product & service suggestions and efficient personal assistance.
unblu requires no download or plugin and can be initiated anywhere on a website. Assistance is available instantly. Every modern browser is supported out of the box.
The agent only helps you within your browser. No access to your desktop or other data on your device is possible. You remain in complete control of the interaction.
Leverage every online opportunity to sell, advise, reward and retain utilizing your existing banking infrastructure. Create a compelling customer experience, improve trust and loyalty.
Help customers at the moment when they require help. Join them using co-browsing, guide them through their issue and increase propensity to recommend.
Supporting clients in online transactions has to be secure. With unblu there are fields and functions only the client can see and use. Agents can assist without any legal exposure – just like in a real in-person meeting.
Enterprises have a defined corporate identity and an existing system landscape. unblu can be adjusted to integrate into existing customer care environments and the visual appearance can be adjusted to meet corporate guidelines. Make it your unblu, agents will not even notice it is a new system.
Your online channel will rival every retail outlet. You can deploy expert sales teams to provide personalised customer service at a low cost. You can visually consult your clients online as good or even better as in an in-person meeting. Higher sales conversion at low sales cost will be your reward.
unblu works on every device with a browser:- PC, Mac, Tablet, Phone – helping you create a consistent customer service across all devices.
unblu requires minimal training. Our functionality is so intuitive, both customers and agents love it in no time.
Too good not to appear under your branding? No problem – our APIs allow you to build your own visual experience.
unblu allows you to build collaborative customer experiences using co-browsing technology without compromising security or performance. unblu integrates into your Application Delivery Controller / Web Application Firewall infrastructure and does not require a download of any kind.
unblu is purely web based. Neither client nor agents need to download anything for it to work. No download – no security risk, no liability.
unblu is fully integrated into your security infrastructure and delivers co-browsing as part of your web application. No new communication channels or ports, hence no need to re-audit.
unblu is made for regulated enterprises. You control which actions are available to your agents, making sure transactions are only triggered by customers and sensitive fields are only visible to clients.
Do you like what we do, but you are less concerned about custom integration and an on premise installation? What really counts for you is a complete web customer service environment which is compatible with literally every web page out of the box? Then you should learn about our business offering.
We offer different subscriptions depending on your needs. Find out which suits you best.
How can we help?
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