Kore.ai helps financial institutions to streamline their banking operations with virtual assistants:
- IVAs can act as a personal banker by helping customers transfer funds, add beneficiaries and perform other common tasks
- The same VA can then act as a wealth advisor by helping customers understand their spending habits and by providing one-on-one, personalized guidance and advice
- The same VA can even perform the role of a call center agent by helping answer customer inquiries and by helping banks sell everything from credit cards to insurance policies
To setup Unblu as a channel, you will need to create an External Integration bot in Unblu, create a ‘Named Area’ and map this Named Area to your Kore.ai bot.
Find the documentation here.
Future of banking in the age of conversational AI
Make everyday payments, transactions, balance updates, fraud remediation, bill-pay and policy changes into simple voice or text exchanges.