About Directlink

Directlink is a leading-edge voice + digital banking platform. Powered by conversational AI technology, Directlink enables banks and credit unions to design, develop and deploy intelligent virtual assistants across channels – automating customer service via hyper-personalized, human-like exchanges. Directlink offers out-of-the-box integrations and a pre-built knowledgebase to make connecting with your customers easy, simple and affordable.

Integration

Unblu and Directlink are teaming up to provide financial institutions with access to best-in-class digital virtual assistants by offering Directlink’s firstof- its kind AI-powered solution as a tightly integrated AI feature within Unblu’s award-winning Conversational Banking Platform to offer a powerful all-in-one offering from a single-source partner.

Unblu with Directlink Empowers Banks and Credit Unions to:

Reduce Operational Burden and costs

• Lower call center costs by decreasing time-to-resolution while increasing business opportunities and cross-selling efficiency.
• Proactively reduce request volume through chat/call deflection and customer education using FAQs and other readily available content.

Increase Contact Center Efficiency

• Reduce low-value interactions and empower agents to resolve complex but high impact inquiries in a timely manner.
• Reduce request handling time by providing agents with informative background and insights into the need of the customers, allowing the agents to provide useful and personalized assistance effectively.

Boost Loyalty and Increase Reach

Deliver excellent customer experience by providing them with the flexibility to receive immediate assistance 24/7 using natural language to communicate with the chatbot, while having the ability to be transferred seamlessly to the most knowledgeable team of a live agents as desired.