Online auctions with premium customer service

ricardo.ch, the leading online auction house in Switzerland, expands their member service with co-browsing from unblu.

Currently more than 2.3m members are trading goods valued at 660m CHF annually, making ricardo.ch the leading online auction house in Switzerland. Every day, members perform 20.000 transactions and there are 700.000 auctions running at any moment in time. In addition, ricardoshops.ch features 2.5m items.

ricardo.ch supports their members with a 65 strong customer service department. To further increase the member service level, especially for questions around account and transaction management, ricardo.ch introduced unblu co-browsing. Now members can be served directly within their browser screen where configuration details or processed orders can be viewed together and problems can be solved efficiently. With this, unblu helps ricardo.ch lead the market – yet again.

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