UNBLU FOR CREDIT UNIONS
Drive engagement with a next-level member experience
Credit Unions succeed on the strength of their membership – they deserve the best service experience possible
Request a demoImmediate impact
Unblu empowers Credit Unions to provide optimal service to their members and boost efficiency
Bot resolution rate
Member support costs
AHT for phone calls
Digital sales conversion rate
Better engagement among valued members
Guide members with digital experiences that feel in-branch. Delight from day one with frictionless onboarding processes and seamlessly progress to personalized, high-touch experiences that drive long-term loyalty. Whether Co-Browsing to provide remote visual assistance in real time or Secure Messenger for ongoing asynchronous support, boost engagement through quality interaction
An efficient, cost-saving solution
Increase agent efficiency and boost employee satisfaction with new digital channels. Unblu Conversational AI provides members with 24/7 support access to get answers or perform transactions. Beyond freeing agents up for high-impact conversations, the Bot Assistant equips agents with accurate and personalized recommendations to increase first contact resolution rates and reduce handling times.
Maximum revenue through additional purchases
Happy members make more purchases. Attract and retain members of all demographics with digital channels that ensure personalized service excellence. With Conversational AI, agents can better qualify leads to prioritize engagement on high purchase intent pages or capitalize on promising Live Chat conversations. Alongside offering proactive support for account options and online banking, this empowers agents to identify tailored products and services for specific individuals.
Discover Unblu’s Conversational Solutions
The most complete suite of conversational engagement products for the financial industry
Unified Conversational Experience Platform
Learn moreDesign the hybrid branches of the future
Learn moreOnline meetings for intuitive sales success
Learn moreBring your message to a global audience
Learn moreReinventing and expanding branches with a hybrid concept
Fewer branches since 2017 (McKinsey)
Plan to visit one less often
Still claim a local branch is “extremely or very important” (EY)
-85%
branch operating costs
revenue growth through branch expansion
Increasing service hours (10h per day)