Provide your members with a high-touch experience.
Meet with members face-to-face, collaborate on documents, resolve issues in real-time, and build and maintain trusting and productive relationships.
People put off dealing with their finances for many reasons: lack of time, interest or experience. Building societies can increase member engagement with an humanized digital experience that offers value with every interaction as part of a ongoing meaningful conversation.
Unblu’s customers are combining the best of online self-service and traditional communication methods, bringing a much-needed human touch to digital member interactions.
We’ve worked with more than 160 financial institutions around the world, empowering them to deliver superior advice and outstanding customer service with our conversational banking platform.
Share whatever you need during the session. Even when the meeting ends, the conversation can continue. You can also leave the channel open.
Take members through the details of your offer allowing you to focus on the value they'd get back.
Our encrypted video & voice solution: full session history, call recording, and encrypted archiving of recordings.
Offer a hybrid experience between the convenience of chatbot interactions and the reassurance of human-to-human exchange.
Exchange and collaborate on documents. Even when a meeting ends, the channel can stay open, allowing for secure and easy document exchange.
Advisors can easily schedule conversations with members. As simple as creating a meeting and sending the invitation to the member.
A member-centric in-person experience online
Our highly configurable platform enhance how you engage and collaborate with members and prospects while also addressing regulatory obligations. We have helped more than 160 institutions to deliver exceptional digital customer service and stand out from the competition.
Unblu's versatile Conversational Platform augments and connects your existing digital channels. This turns one-directional self-service channel into valuable two-way interaction points for members.
Our platform allows for simple and straightforward embedding into all web and mobile assets, from public websites to secure e-banking portals and mobile apps. No downloads are required.
Our tools have been proven to reduce support time and costs, improve Net Promoter Scores, increase engagement, and boost conversion rates.
Whether deployed on-premise or in our Financial Cloud, our platform is designed to meet the financial industry’s demanding data security and compliance requirements. Our platform is built to help you meet your regulatory obligations set by the local financial services market regulator.
Our platform allows for implementations within complex existing systems, such as CRMs, Call Center Applications, external messaging platforms like WhatsApp, and core banking systems.
We are the leading conversational platform for the financial industry. We have been helping banks, credit unions, and insurance companies to deliver the in-person experience for more than 10 years.
For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.