Building Societies
A complete digital member experience
Provide your members with a reassuring experience.
Meet with members face-to-face, collaborate on documents, resolve issues in real-time, and build and maintain trusting and productive relationships.
Your members expect personalised help and reassuring advice on finances
People put off dealing with their finances for many reasons: lack of time, interest or experience. Building societies can increase member engagement with an human-centred digital experience that offers value with every interaction as part of an ongoing meaningful conversation.
- Differentiate your service from competitors.
- Improve your member experience.
- Build trust and loyalty.
- Increase efficiency and win more business.
Where Unblu is making the difference
Unblu’s customers are combining the best of online self-service and traditional communication methods, bringing a much-needed human touch to digital customer interactions.
Mortgages
Guide members digitally through the mortgage process in an efficient and personal way, whether it’s gathering information, getting advice, or filling out an application.
Loans
Increase sales and reduce the drop-off rate by stepping in at the exact moment the member needs help.
Credit cards
Streamline the credit card application process for existing members and generate qualified leads for first-time members by wowing them with a positive first impression.
Member support
Offer members help on the go with access to remote, round-the-clock personal support, available at their convenience with a seamless, efficient, and exceptional mobile experience.
How Building Societies use Unblu
We’ve worked with more than 160 financial institutions around the world, empowering them to deliver superior advice and outstanding customer service with our conversational banking platform.
Secure Messaging & Live Chat
Share whatever you need during the session. Even when the meeting ends, the conversation can continue. You can also leave the channel open.
Co-browsing & Screen Sharing
Take members through the details of your offer allowing you to focus on the value they'd get back.
Advanced video & voice
Our encrypted video & voice solution: full session history, call recording, and encrypted archiving of recordings.
Chatbots
Offer a hybrid experience between the convenience of chatbot interactions and the reassurance of human-to-human exchange.
Document exchange
Exchange and collaborate on documents. Even when a meeting ends, the channel can stay open, allowing for secure and easy document exchange.
More about document co-browsing
Scheduling conversations
Advisors can easily schedule conversations with members. As simple as creating a meeting and sending the invitation to the member.
REPORT
Humanise your digital member experience
Return to your mutual roots and provide a reassuring digital experience
Why Building Societies choose Unblu
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100% focused on financial services
Our highly configurable platform enhances how you engage and collaborate with members and prospects while also addressing regulatory obligations. We have helped more than 160 institutions to deliver exceptional digital customer service and stand out from the competition.
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End to end capabilities
Unblu's versatile Conversational Platform augments and connects your existing digital channels. This turns one-directional self-service channels into valuable two-way interaction points for members.
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Easily embedded
Our platform allows for simple and straightforward embedding into all web and mobile assets, from public websites to secure e-banking portals and mobile apps. No downloads are required.
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Proven business value across many customers
Our tools have been proven to reduce support time and costs, improve Net Promoter Scores, increase engagement, and boost conversion rates.
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High security standards
Whether deployed on-premise or in our Financial Cloud, our platform is designed to meet the financial industry’s demanding data security and compliance requirements. Our platform is built to help you meet your regulatory obligations.
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Designed for complex implementations
Our platform facilitates integration into complex existing systems, such as CRMs, Call Center Applications, external messaging platforms like WhatsApp, and core banking systems.
More than 160 financial institutions worldwide trust us
We are the leading conversational platform for the financial industry. We have been helping banks, building societies, and insurance companies to deliver the in-person experience online for more than 10 years.
Book a demo
For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.
Whitepaper
Humanise your Digital Member Experience