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Enumeration ConversationState

Index

Enumeration members

ACTIVE

ACTIVE: = "ACTIVE"

Conversation is active

CREATED

CREATED: = "CREATED"

Initial state of a conversation

ENDED

ENDED: = "ENDED"

Conversation is ended

OFFBOARDING

OFFBOARDING: = "OFFBOARDING"

Conversation is being ended

ONBOARDING

ONBOARDING: = "ONBOARDING"

Depending of the engagement type of the conversation, the conversation stays in the onboarding state as long as the person in the center of the conversation is doing his onboarding

QUEUED

QUEUED: = "QUEUED"

Depending of the engagement type of the conversation, the conversation is put in the queued state when it is inside the queue.

REBOARDING

REBOARDING: = "REBOARDING"

When a message is send to an unassigned conversation, the conversation first is put into the reboarding state as long as the person in the center of the conversation is doing the reboarding.

UNASSIGNED

UNASSIGNED: = "UNASSIGNED"

After there is no assignee of a conversation anymore, the conversation goes to unassigned state until a message from a visitor is written to start reboarding again.