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Enumeration AgentAvailabilityState

Index

Enumeration members

Enumeration members

AVAILABLE

AVAILABLE: = "AVAILABLE"

There is at least one agent available for the specified named area and locale.

BUSY

BUSY: = "BUSY"

There is at least one agent watching the inbound queue for the specified named area and locale but the max capacity of parallel conversations is reached.

It is very likely, that an agent will be available in a short time.

UNAVAILABLE

UNAVAILABLE: = "UNAVAILABLE"

There is currently no agent handling any inbound queue items.

It is very unlikely, that an agent will be available in a short time.