Initial state of a conversation
Conversation is ended
Conversation is being ended
Depending of the engagement type of the conversation, the conversation stays in the onboarding state as long as the person in the center of the conversation is doing his onboarding
Depending of the engagement type of the conversation, the conversation is put in the queued state when it is inside the queue.
When a message is send to an unassigned conversation, the conversation first is put into the reboarding state as long as the person in the center of the conversation is doing the reboarding.
After there is no assignee of a conversation anymore, the conversation goes to unassigned state until a message from a visitor is written to start reboarding again.
Conversation is active