Unblu Embedded App Component API
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    Enumeration AgentAvailabilityState

    Index

    Enumeration Members

    Enumeration Members

    AVAILABLE: "AVAILABLE"

    There is at least one agent available for the specified named area and locale.

    BUSY: "BUSY"

    There is at least one agent watching the inbound queue for the specified named area and locale but the max capacity of parallel conversations is reached.

    It is very likely, that an agent will be available in a short time.

    UNAVAILABLE: "UNAVAILABLE"

    There is currently no agent handling any inbound queue items.

    It is very unlikely, that an agent will be available in a short time.