Unblu can be used with or without a reverse proxy but there are a number of general benefits to using a reverse proxy such as load balancing or security, and it allows you to remove the need for direct access to your servers.
The main benefit of integrating a reverse proxy, in the case of the Unblu product, is that it allows you to use the SecureFlow Manager. The SecureFlow Manager can be used inside the filter chain of a reverse proxy to inject the snippet dynamically and accommodate co-browsing-specific communication automatically.
For maximum security we recommend SecureFlow Manager integration due to its ability to capture and secure resources (such as CSS, images, session-specific pdf).
If you have your own proxy setup in Apache, make sure that it is a non-caching reverse proxy that does not deliver its own (cached) content. Cached content is not processed by mod_unblufilter and cannot be co-browsed.
|Only symmetric mappings should be used. Do not use asymmetric mappings!|
Examples of symmetric mappings:
map / to <unbluServer>/
/unblu/ to <unbluServer>/unblu)