Documentation

Unblu 6 (latest)

I have a new account, so now what?

If you have landed on this page you have likely just created a new Unblu account. While there is a wealth of information in our online documentation, we realize the many options that we provide with our system can be a bit confusing at first. So here is what you should do to get going:

Use the credentials provided to log into your account. You will be presented with our Agent Desk application through which you can initiate co-browsing sessions, receive chats and configure the system. For any agent activity, this will be your workplace. This is also the place where you administer the settings of your account and where you can see your account-specific JavaScript snippet.

Placing a Snippet in your Website

In order to activate the Unblu functionality on your website, you have to place a JavaScript snippet into the header section of your page. Your account-specific snippet can be found directly in the Agent Desk under Account settings: https://start.unblu.com/unblu/desk#/settings/account/apikeys. Make sure you click on the stencil listed for the respective API key to get to the snippet listing. You will only be able to reach this section if you have administrative rights to the system.

account-api-keys-javascript-snippet
  1. Select API keys (select the API key) > JavaScript Snippet.

    Make sure there is an entry for both the API key and the server address. (See example code below.)

    unblu = {APIKEY: "Lehmlz1uQ_GptWn4Mg5B0B", SERVER: "https://start.unblu.com"};

  2. The snippet should be placed after the last <meta> tag in the <head> section of the page, but before any other script.

Once you have instrumented a webpage with the snippet, do not forget to register the domain.

Learning about configuring Unblu

You will likely find the following overview document helpful when getting started with the agent interface as it explains the various functional sections and provides sample configurations: Introduction to the Agent Desk.

Managing your subscription:

To manage your subscription go to the gear menu within the Agent Desk and select Manage Subscription to manage your account type.