Unblu 6 (latest)

For a technical description of how to integrate unblu into your mobile app see the Mobile SDK documentation.

If a visitor wants a session to run on their mobile device the agent can initiate this by generating a special 'mobile PIN':

To invite a mobile device (which runs an app within the Unblu Mobile SDK):

Invite Mobile Tab
  1. Open the Invite panel and go to the Mobile tab.

  2. Select Generate PIN. When the visitor then enters the PIN the mobile SDK joins the session and the User Interface of the mobile app is displayed in the Agent Desk.

Mobile Device Layer View

After a mobile device has joined the session (by using an app with the mobile SDK integrated) you can switch to the User Interface by selecting the mobile device layer icon. See screenshot below.

Mobile Device Layer