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Global Server Configuration interface guide

The Global Server Configuration interface is the UI for superadmins to configure and administer the Unblu Spark server.

Users with the necessary rights to access the Account Configuration interface have an Administration section in their Agent Desk user menu. The section contains a link labeled Global server settings which opens the Global Server Configuration interface.

The Global Server Configuration interface is only available in on-premises installations.

License

The License menu item opens the overview of the license information for your Unblu Spark installation.

If you haven’t installed a license, Unblu displays the following message:

Message in the Global Server Configuration interface when no license is installed
Figure 1. Message in the Global Server Configuration interface when no license is installed

The Upload license action lets you specify the location of a license file.

Once you upload a valid license file, the License page displays more information:

  • The Server section shows the server identifier that was used to generate the license.

  • The Current license section displays information about the license you uploaded.

If you license a new feature or license additional capacity, you must update the license. For this reason, the Current license section also has an Upload license button.

Current license

The Current license section is divided into three parts:

Information

The Information section lists some basic information about the license:

  • The status of the license. The status must be Active for you to be able to use Unblu Spark.

  • Who the license was issued to.

  • The expiration date of the license.

  • The license ID.

Capacities

The Capacities section lists how many accounts, users, teams, and domains you can configure Unblu Spark with. It also tells you how many pods you can run Unblu Spark on in your Kubernetes cluster.

Features

The Features section tells you which Unblu features are enabled in the current license. You can’t enable features in Unblu Spark that aren’t enabled in the license.

If you think there are discrepancies between the capacities or features you licensed and those listed on the License page, contact your Unblu account manager.

Settings

The Settings menu item gives you access to configuration and text properties that you can set in the GLOBAL scope.

The Settings and Text tabs are described in the Settings section of the Account Configuration interface guide.

Manage accounts

The Manage accounts menu item give you access to the Account management page. The page provides an overview of all the accounts configured on this instance of Unblu Spark and a New account button.

Cicking the New account button opens a fly-in page where you can enter the name of the new account. Click Save at the bottom of the fly-in page to create the account.

In the overview, each account is listed with its avatar, its name, and the languages there are translations of the name for. You can filter the account overview by name.

Accounts you can impersonate into also have an Impersonate button External link icon for <strong>impersonate</strong> button and a Delete button Trash icon for <strong>delete</strong> button.

  • Clicking the Impersonate button opens the Account Configuration interface for the account in question. At the top of the interface, Unblu displays a banner to remind you that you’re impersonating into the account:

    Banner in the Account Configuration interface when impersonating into an account

    Banner in the Account Configuration interface when impersonating into an account

    To return to the Global Server Configuration interface, click the Exit action in the banner.

  • Clicking the Delete button displays a modal dialog asking you to confirm that you want to delete the account and everything related to it. If you click Delete account, Unblu deletes the account and displays a confirmation toast. Click Undo in the confirmation toast to undo the action.

To access the account your user was created in, use the user menu. You can’t delete the account your user belongs to.

Clicking an existing account opens the Account details fly-in page, which displays the account name and lists how many agents, teams, domains, and API keys the account has.

Search users

The Search users menu item lets you search for users across all accounts. You must enter at least three characters in the Search field to see results. The search considers users' first and last name, username, and email address.

Users that match your search string are listed with their first name, last name, username, email address (if available), and the account they belong to. Each user entry in the search results also has a kebab menu Kebab menu icon with two options:

  • Impersonate into account opens the account the user belongs to. It opens the account with your own user and role.

  • Impersonate user lets you view the account the way the user would see it.

Session tracking

The Session tracking menu item give you access to an interface that lets you view the current sessions on an Unblu installation. The interface is intended only to be used under guidance by Unblu.

Migration

The Migration menu item gives you access to an interface that helps you to prepare migrating configuration and text properties from one version of Unblu Spark to the next.

  • Before you start, make sure you’re on the right tab, Configuration properties or Translation properties (for text properties).

  • Next, select which versions of Unblu you want to migrate between. You can only migrate between the versions listed in the Version steps option. You can’t migrate properties directly from, say, Unblu version 6.x.x to Unblu Spark 8.x.x. To do that, first migrate from 6.x.x to 7.x.x, then from 7.x.x to 8.x.x.

  • It isn’t required that you select the Scope that the properties that you want to migrate come from. However, if you select a scope that a property can’t be set in, the protocol displays an error.

  • Finally, enter the properties and their values in the Source text area.

When you click the Migrate button, Unblu determines which changes it would make to the properties you entered if you were to migrate to the next version of Unblu. These changes appear in the Destination text area.

For each property, the protocol lists the action Unblu would take during migration to the target version. The possible actions are:

KEEP

There wouldn’t be any changes to the property or its value(s).

REPLACE_NAME

The property was renamed, so its name would be updated.

REPLACE_NAME_AND_VALUE

The property was renamed and its value(s) changed. The property would be renamed and its value adapted.

REPLACE_VALUE

The property’s value(s) changed so its value would be adapted.

DROP

The property is no longer used in the target version of Unblu. It wouldn’t have an effect on the target version.

NEW

The property wasn’t present in the source version of Unblu.

NOT_FOUND

There’s no migration information available for the property. Check you spelled the key correctly.

NOT_VALID

The property wasn’t found in the selected scope. Check you selected the right scope.

Audit

The Audit menu item provides access to the audit log. Although you can filter by all entity types, only changes to global entities are displayed in the audit log.

File interceptors

The File interceptor menu item lets you define global file upload interceptors that apply to all accounts on the Collaboration Server.

For more information on using the interface, refer to File interceptors in the Account Configuration interface guide.

See also