Text Properties

DispatcherWorkerGroupService

com.unblu.dispatcher.dispatcherworkergroupservice.noWorker

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: There is no collaboration node available
com.unblu.dispatcher.dispatcherworkergroupservice.noWorker<langcode>=<value>

ChatOfflineMessage

com.unblu.core.chatofflinemessage.message

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: No agent is currently available for chat.
com.unblu.core.chatofflinemessage.message<langcode>=<value>

Text-Message part of offline message (supports html)

ChatRequestMail

com.unblu.core.chatrequestmail.bodyAcceptedChatRequest

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: ${name} has accepted your chat request on ${domain}

Details:

geo location: ${geolocation}
remote host: ${remoteHost}
language: ${language}
browser: ${runtimeSystem}
com.unblu.core.chatrequestmail.bodyAcceptedChatRequest<langcode>=<value>

Body of the accepted chat request email

Arguments

com.unblu.core.chatrequestmail.subjectMissedChatRequest

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Chat Request
com.unblu.core.chatrequestmail.subjectMissedChatRequest<langcode>=<value>

Subject of the missed chat request email

com.unblu.core.chatrequestmail.bodyMissedChatRequest

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: You missed a chat request from ${email}.  ${email} left the following message:
 ${message}
com.unblu.core.chatrequestmail.bodyMissedChatRequest<langcode>=<value>

Body of the missed chat request email

Arguments

com.unblu.core.chatrequestmail.bodyNewChatRequest

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: ${name} has requested to chat with you on ${domain}

Details:

geo location: ${geolocation}
remote host: ${remoteHost}
language: ${language}
browser: ${runtimeSystem}

${link}
com.unblu.core.chatrequestmail.bodyNewChatRequest<langcode>=<value>

Body of the new chat request email

Arguments

com.unblu.core.chatrequestmail.subjectAcceptedChatRequest

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Chat request accepted from ${name}
com.unblu.core.chatrequestmail.subjectAcceptedChatRequest<langcode>=<value>

Subject of the accepted chat request email

Arguments

com.unblu.core.chatrequestmail.subjectNewChatRequest

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: New Chat Request from ${name}
com.unblu.core.chatrequestmail.subjectNewChatRequest<langcode>=<value>

Subject of the new chat request email

Arguments

collaborationRequest

tokendialog.name

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Co-browse
tokendialog.name<langcode>=<value>

Title of the token dialog

chatdialog.name

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Live chat
chatdialog.name<langcode>=<value>

Title of the token dialog

tokendialog.description

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Let us show you around with screen sharing
tokendialog.description<langcode>=<value>

Title of the token dialog

chatdialog.description

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Chat with one of our customer service reps
chatdialog.description<langcode>=<value>

Description of the token dialog

pinStart

tokendialog.phonenumber

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: phone number
tokendialog.phonenumber<langcode>=<value>

First phone number

tokendialog.startButtonText

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Start co-browsing
tokendialog.startButtonText<langcode>=<value>

Text of the start button for join sessions

tokendialog.userNameInputLabel

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Your name
tokendialog.userNameInputLabel<langcode>=<value>

Label of the user name input inside the token dialog

tokendialog.message

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Please call the following telephone number for co-browsing
tokendialog.message<langcode>=<value>

Message text inside the token dialog

chatInterface

com.unblu.core.chatofflinemessage.title

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: We are currently unavailable.
com.unblu.core.chatofflinemessage.title<langcode>=<value>

Title of offline message.

com.unblu.core.chatcontactform.informationText

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: No sales assistant is available to chat. Please send us a message and we'll get back to you within 24 hours.
com.unblu.core.chatcontactform.informationText<langcode>=<value>

Label of the informational text

com.unblu.chat.chatWelcomeMessage

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: We are looking for an agent to answer your chat request. You can already type messages while waiting...
com.unblu.chat.chatWelcomeMessage<langcode>=<value>

Welcome message displayed as a chat message in the chat window after starting a chat request

chatRequest

chatdialog.userNameInputLabel

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Your name
chatdialog.userNameInputLabel<langcode>=<value>

Label of the user name input in the start chat dialog

chatdialog.message

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Please enter your name and click start to chat with an agent.
chatdialog.message<langcode>=<value>

Message in the start chat dialog

chatdialog.startButtonText

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Start Chat
chatdialog.startButtonText<langcode>=<value>

Text of the start button for chat sessions

cookieconfirmation

com.unblu.core.siteintegration.cookieConfirmDialogText

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: In order to start a session, we need to place a cookie in your browser session. Your security settings indicate, that we require your active approval to do so. Please confirm to proceed.
com.unblu.core.siteintegration.cookieConfirmDialogText<langcode>=<value>

Body of the cookie confirmation dialog

com.unblu.core.siteintegration.cookieConfirmDialogTitle

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Start Confirmation
com.unblu.core.siteintegration.cookieConfirmDialogTitle<langcode>=<value>

Title of the cookie confirmation dialog

sessionRating

com.unblu.core.client.ui.dialog.RateSessionDialog.rateSessionTitle

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Please rate your assistance session
com.unblu.core.client.ui.dialog.RateSessionDialog.rateSessionTitle<langcode>=<value>

Title for the rate screen, where a user can select 1-5 stars to rate the session that just ended.

ParticipantNameUtil

participantnamedefault.selfIndicator

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: \(Me\)
participantnamedefault.selfIndicator<langcode>=<value>

participantnamedefault.recorder

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Visitor
participantnamedefault.recorder<langcode>=<value>

Default name for recorder participants

participantnamedefault.player

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-visitor
participantnamedefault.player<langcode>=<value>

Default name for player participants

InviteAFirendPart

invite.description

Allowed Scopes: AREA, USER, APIKEY, GLOBAL, TEAM, ACCOUNT

# Fallback value: Invite a friend to co-browse
invite.description<langcode>=<value>

Description of the invite dialog

invite.startButtonText

Allowed Scopes: AREA, USER, APIKEY, GLOBAL, TEAM, ACCOUNT

# Fallback value: Invite
invite.startButtonText<langcode>=<value>

Text of the start button for invite sessions

invite.name

Allowed Scopes: AREA, USER, APIKEY, GLOBAL, TEAM, ACCOUNT

# Fallback value: Invite a friend
invite.name<langcode>=<value>

Title of the invite dialog

RateSessionDialog

com.unblu.core.client.ui.dialog.RateSessionDialog.externalRatingHTML

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: 
com.unblu.core.client.ui.dialog.RateSessionDialog.externalRatingHTML<langcode>=<value>

HTML Body text that is displayed instead of the 5 rating stars (will also remove cancel button from the dialog): Example configuraiton: Please go here to rate: <a href='http://unblu.com' target='_blank'>unblu.com</a>

SiteIntegrationMessages

com.unblu.core.siteintegration.cookieConfirmPopupError

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Failed setting cookies.
com.unblu.core.siteintegration.cookieConfirmPopupError<langcode>=<value>

Text displayed in the cookie popup if the cookies could not be set.

com.unblu.core.siteintegration.cookieConfirmPopupSuccess

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: The cookie was successfully set, you can now start the session.
com.unblu.core.siteintegration.cookieConfirmPopupSuccess<langcode>=<value>

Text displayed in the cookie popup after successfully initializing.

com.unblu.core.siteintegration.cookieConfirmPopupLoading

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: Loading cookies...
com.unblu.core.siteintegration.cookieConfirmPopupLoading<langcode>=<value>

Text displayed in main window while waiting for the cookie popup to load.

ChatConfiguration

com.unblu.chat.videoCallWelcomeMessage

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: We are looking for an agent to answer your call...
com.unblu.chat.videoCallWelcomeMessage<langcode>=<value>

Welcome message displayed as a chat message in the chat window after starting a video call request

com.unblu.chat.audioCallWelcomeMessage

Allowed Scopes: AREA, APIKEY, GLOBAL, ACCOUNT

# Fallback value: We are looking for an agent to answer your call...
com.unblu.chat.audioCallWelcomeMessage<langcode>=<value>

Welcome message displayed as a chat message in the chat window after starting a audio call request

• deploycloud
• deployonprem