Server Diagnostics Package
Preliminaries
In order for unblu to provide swift assistance, our server is capable of providing a diagnostics package as a zip download.
This zip gathers valuable information from various internal sources that help Unblu to quickly diagnose a wide variety of issues without having to request a multitude of single files or configuration settings from your system administrators.
unblu support may request that your system administrator acquire the diagnostics package for them.
Access / Download
The diagnostics package is available for download at{UNBLU_SERVER_URL}/sys-unblu/diagnosticsDownload
. By navigating to this URL a file save prompt should be triggered which prompts you to save a zip file (unblu_Diagnostic.zip
), which then needs be forwarded to unblu.
Access to the server's /sys-unblu/
path is restricted to users with elevated privileges.
Contents of the Package
The unblu_Diagnostics.zip
contains the following information:
JavaSystemProperties.txt
: A text file containing all Java configuration properties. For instance, entries such as 'java.vm.vendor': Oracle Corporation.LocalizedTexts.txt
: Contains a listing of all available texts and translations available on the Unblu Server.SystemInformation.txt:
Contains information about the system state, such as available memory, to the Java Virtual Machine, as well as Unblu-specific system information such as installed products, their versions, etc.logs/
: The logs directory contains different log files created from various Unblu products at runtime.
Note: In order to keep the file size of the diagnostics package manageable, not all log information may be included. The collaboration server, by default, includes the newest log files up to a combined, compressed file size of 5 MB per log file type (such as regular logs, fatal logs and session logs).
- deployonprem