Text Properties

Agent conversation UI configuration

com.unblu.agent.conversation.ui.btnEndConversation

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: End Conversation
com.unblu.agent.conversation.ui.btnEndConversation<langcode>=<value>

Label for the end conversation button.

com.unblu.agent.conversation.ui.labelForwardAgent

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Forward to agent
com.unblu.agent.conversation.ui.labelForwardAgent<langcode>=<value>

Label for the forward to agent button

com.unblu.agent.conversation.ui.labelForwardTeam

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Forward to team
com.unblu.agent.conversation.ui.labelForwardTeam<langcode>=<value>

Label for the forward to team button

com.unblu.agent.conversation.ui.labelInviteAgent

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Invite an agent
com.unblu.agent.conversation.ui.labelInviteAgent<langcode>=<value>

Label for the invite an agent button

com.unblu.agent.conversation.ui.labelInviteTeam

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Invite a team
com.unblu.agent.conversation.ui.labelInviteTeam<langcode>=<value>

Label for the invite an agent button

com.unblu.agent.conversation.ui.labelInviteVisitor

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Invite a customer
com.unblu.agent.conversation.ui.labelInviteVisitor<langcode>=<value>

Label for the invite a visitor / customer button

com.unblu.agent.conversation.ui.pinExpired

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: The PIN has expired
com.unblu.agent.conversation.ui.pinExpired<langcode>=<value>

Label when the PIN has expired

com.unblu.agent.conversation.ui.pinGenNewBtnLabel

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Generate new PIN
com.unblu.agent.conversation.ui.pinGenNewBtnLabel<langcode>=<value>

Label for the generate new PIN button.

com.unblu.agent.conversation.ui.pinLabel

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Share this PIN with your customer
com.unblu.agent.conversation.ui.pinLabel<langcode>=<value>

Label for the PIN code

com.unblu.agent.conversation.ui.pinRemainingTime

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: PIN expires in ${time}
com.unblu.agent.conversation.ui.pinRemainingTime<langcode>=<value>

Label displaying PIN expiry

Arguments

Name Type Description
time INTEGER

com.unblu.agent.conversation.ui.pinTitle

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Join a customer session
com.unblu.agent.conversation.ui.pinTitle<langcode>=<value>

Title for the PIN dialog

com.unblu.agent.conversation.ui.tooltipConfigureConversation

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Configure conversation
com.unblu.agent.conversation.ui.tooltipConfigureConversation<langcode>=<value>

Tooltip for the configure conversation button

com.unblu.agent.conversation.ui.tooltipForwarding

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Forward conversation
com.unblu.agent.conversation.ui.tooltipForwarding<langcode>=<value>

Tooltip for the forward conversation button

com.unblu.agent.conversation.ui.tooltipInspectVisual

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Inspect conversation visual
com.unblu.agent.conversation.ui.tooltipInspectVisual<langcode>=<value>

Tooltip for the inspect visual (dev-tool) button

com.unblu.agent.conversation.ui.tooltipInvite

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Invite people to the conversation
com.unblu.agent.conversation.ui.tooltipInvite<langcode>=<value>

Tooltip for the invite into conversation button

com.unblu.agent.conversation.ui.visitorInviteBtnInvite

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Invite
com.unblu.agent.conversation.ui.visitorInviteBtnInvite<langcode>=<value>

Label for invite button

com.unblu.agent.conversation.ui.visitorInviteBtnRenew

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Renew
com.unblu.agent.conversation.ui.visitorInviteBtnRenew<langcode>=<value>

Label for renew PIN button

com.unblu.agent.conversation.ui.visitorInviteBtnRevoke

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Revoke
com.unblu.agent.conversation.ui.visitorInviteBtnRevoke<langcode>=<value>

Label for revoke invitation button

com.unblu.agent.conversation.ui.visitorInviteLabelEmail

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Email Address
com.unblu.agent.conversation.ui.visitorInviteLabelEmail<langcode>=<value>

Label for the email address input

com.unblu.agent.conversation.ui.visitorInviteLabelType

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Choose an invitation type
com.unblu.agent.conversation.ui.visitorInviteLabelType<langcode>=<value>

Label for the invitation type select

com.unblu.agent.conversation.ui.visitorInviteRemainingTime

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Expires in ${time}
com.unblu.agent.conversation.ui.visitorInviteRemainingTime<langcode>=<value>

Label displaying the invitations expiry

Arguments

Name Type Description
time STRING

com.unblu.agent.conversation.ui.visitorInviteTitle

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Invite a Customer
com.unblu.agent.conversation.ui.visitorInviteTitle<langcode>=<value>

Title for the customer invitation fly-in menu

com.unblu.agent.conversation.ui.visitorInviteTypeEmail

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Email
com.unblu.agent.conversation.ui.visitorInviteTypeEmail<langcode>=<value>

Label for Email invite

com.unblu.agent.conversation.ui.visitorInviteTypePin

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: PIN
com.unblu.agent.conversation.ui.visitorInviteTypePin<langcode>=<value>

Label for PIN invite

com.unblu.agent.conversation.ui.warningAlreadyForwared

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: The conversation has already been forwarded, do you want to revoke it and forward to someone else?
com.unblu.agent.conversation.ui.warningAlreadyForwared<langcode>=<value>

Warning displayed if the conversation has already been forwarded.

Collaboration space UI configuration

com.unblu.conversation.collabspace.btnEndCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: End Co-Browsing
com.unblu.conversation.collabspace.btnEndCobrowsing<langcode>=<value>

Label for the end co-browsing button in the layer controls

com.unblu.conversation.collabspace.layerActionDevTools

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Open developer tools
com.unblu.conversation.collabspace.layerActionDevTools<langcode>=<value>

Label for the layer action: developer tools

com.unblu.conversation.collabspace.layerActionMark

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Toggle marking mode
com.unblu.conversation.collabspace.layerActionMark<langcode>=<value>

Label for the layer action: mark

com.unblu.conversation.collabspace.layerActionPauseSharing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Pause and resume sharing
com.unblu.conversation.collabspace.layerActionPauseSharing<langcode>=<value>

Label for the layer action: pause sharing

com.unblu.conversation.collabspace.layerActionRemoteControl

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Toggle remote control
com.unblu.conversation.collabspace.layerActionRemoteControl<langcode>=<value>

Label for the layer action: remote control

com.unblu.conversation.collabspace.layerActionScrollLock

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Toggle scroll lock
com.unblu.conversation.collabspace.layerActionScrollLock<langcode>=<value>

Label for the layer action: scroll lock

com.unblu.conversation.collabspace.layerFrameBannerTextContextMigration

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-Browsing webpage...
com.unblu.conversation.collabspace.layerFrameBannerTextContextMigration<langcode>=<value>

Label for the title of the context migration layer banner

com.unblu.conversation.collabspace.layerFrameBannerTextDocument

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-Browsing document...
com.unblu.conversation.collabspace.layerFrameBannerTextDocument<langcode>=<value>

Label for the title of the document layer banner

com.unblu.conversation.collabspace.layerFrameBannerTextDomcap

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-Browsing this webpage...
com.unblu.conversation.collabspace.layerFrameBannerTextDomcap<langcode>=<value>

Label for the title of the dom capturing layer banner

com.unblu.conversation.collabspace.layerFrameBannerTextHeadless

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-Browsing webpage...
com.unblu.conversation.collabspace.layerFrameBannerTextHeadless<langcode>=<value>

Label for the title of the headless browser layer banner

com.unblu.conversation.collabspace.layerFrameBannerTextMobile

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-Browsing this app...
com.unblu.conversation.collabspace.layerFrameBannerTextMobile<langcode>=<value>

Label for the title of the mobile layer banner

com.unblu.conversation.collabspace.layerNameContextMigrationCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Context migration Co-Browsing
com.unblu.conversation.collabspace.layerNameContextMigrationCobrowsing<langcode>=<value>

Label for the context migration headless browser layer

com.unblu.conversation.collabspace.layerNameDocumentCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Document Co-Browsing
com.unblu.conversation.collabspace.layerNameDocumentCobrowsing<langcode>=<value>

Label for the document layer

com.unblu.conversation.collabspace.layerNameEmbeddedCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Embedded Co-Browsing
com.unblu.conversation.collabspace.layerNameEmbeddedCobrowsing<langcode>=<value>

Label for the DOM capturing layer

com.unblu.conversation.collabspace.layerNameMobileCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Mobile Co-Browsing
com.unblu.conversation.collabspace.layerNameMobileCobrowsing<langcode>=<value>

Label for the mobile layer

com.unblu.conversation.collabspace.layerNameUniversalCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Universal Co-Browsing
com.unblu.conversation.collabspace.layerNameUniversalCobrowsing<langcode>=<value>

Label for the universal headless browser layer

com.unblu.conversation.collabspace.layerStartAnimTitleContextMigration

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Starting Context-Migration Co-Browsing
com.unblu.conversation.collabspace.layerStartAnimTitleContextMigration<langcode>=<value>

Label for the title of the context migration layer start animation

com.unblu.conversation.collabspace.layerStartAnimTitleDocument

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Starting Document Co-Browsing
com.unblu.conversation.collabspace.layerStartAnimTitleDocument<langcode>=<value>

Label for the title of the document layer start animation

com.unblu.conversation.collabspace.layerStartAnimTitleDomcap

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Starting Embedded Co-Browsing
com.unblu.conversation.collabspace.layerStartAnimTitleDomcap<langcode>=<value>

Label for the title of the dom capturing layer start animation

com.unblu.conversation.collabspace.layerStartAnimTitleHeadless

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Starting Universal Co-Browsing
com.unblu.conversation.collabspace.layerStartAnimTitleHeadless<langcode>=<value>

Label for the title of the headless browser layer start animation

com.unblu.conversation.collabspace.layerStartAnimTitleMobile

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Starting Mobile Co-Browsing
com.unblu.conversation.collabspace.layerStartAnimTitleMobile<langcode>=<value>

Label for the title of the mobile layer start animation

Visitor UI configuration

com.unblu.visitor.ui.closeWillEndConversationMessage

Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY

# Fallback value: Are you sure you want to end the conversation?
com.unblu.visitor.ui.closeWillEndConversationMessage<langcode>=<value>

Dialog message displayed when the navigation out of a conversation will end the conversation.

com.unblu.visitor.ui.overviewTitle

Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY

# Fallback value: Conversations with unblu
com.unblu.visitor.ui.overviewTitle<langcode>=<value>

Text displayed as title in the action bar of on the conversation / initial engagement overview screen.

Engagement UI configuration

com.unblu.visitor.ui.AvailableSubtitle

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Start a new conversation below
com.unblu.visitor.ui.AvailableSubtitle<langcode>=<value>

Subtitle for initial engagements (no conversation yet) if agents are available.

com.unblu.visitor.ui.AvailableTitle

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: We're here to help
com.unblu.visitor.ui.AvailableTitle<langcode>=<value>

Title for initial engagements (no conversation yet) if agents are available.

com.unblu.visitor.ui.AwaySubtitle

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Send us a message and we'll get back to you
com.unblu.visitor.ui.AwaySubtitle<langcode>=<value>

Subtitle for initial engagements (no conversation yet) if no agent is available.

com.unblu.visitor.ui.AwayTitle

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Currently Offline
com.unblu.visitor.ui.AwayTitle<langcode>=<value>

Title for initial engagements (no conversation yet) if no agent is available.

com.unblu.visitor.ui.engagementAudioCall

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Call support
com.unblu.visitor.ui.engagementAudioCall<langcode>=<value>

Text for the audio call engagement button

com.unblu.visitor.ui.engagementChat

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Chat to a support agent
com.unblu.visitor.ui.engagementChat<langcode>=<value>

Text for the chat engagement button

com.unblu.visitor.ui.engagementOfflineMessage

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Send a message
com.unblu.visitor.ui.engagementOfflineMessage<langcode>=<value>

Text for the offline message engagement button

com.unblu.visitor.ui.engagementPin

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Enter PIN
com.unblu.visitor.ui.engagementPin<langcode>=<value>

Text for the PIN engagement button

com.unblu.visitor.ui.engagementRequestEmbeddedCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-browse website
com.unblu.visitor.ui.engagementRequestEmbeddedCobrowsing<langcode>=<value>

Text for the embedded co-browsing request engagement button

com.unblu.visitor.ui.engagementRequestMobileCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-browse app
com.unblu.visitor.ui.engagementRequestMobileCobrowsing<langcode>=<value>

Text for the mobile co-browsing request engagement button

com.unblu.visitor.ui.engagementRequestUniversalCobrowsing

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Co-browse website
com.unblu.visitor.ui.engagementRequestUniversalCobrowsing<langcode>=<value>

Text for the universal co-browsing request engagement button

com.unblu.visitor.ui.engagementVideoCall

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Video call
com.unblu.visitor.ui.engagementVideoCall<langcode>=<value>

Text for the video call engagement button

PIN UI configuration visitor side

com.unblu.visitor.ui.pinDescription

Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY

# Fallback value: Contact Customer Support for a PIN
com.unblu.visitor.ui.pinDescription<langcode>=<value>

Description text for the PIN view

com.unblu.visitor.ui.pinError

Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY

# Fallback value: Incorrect PIN. Try again
com.unblu.visitor.ui.pinError<langcode>=<value>

Error displayed if redeeming the PIN fails.

com.unblu.visitor.ui.pinInputLabel

Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY

# Fallback value: Enter PIN
com.unblu.visitor.ui.pinInputLabel<langcode>=<value>

Text for the PIN input label

com.unblu.visitor.ui.pinTitle

Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY

# Fallback value: Join with PIN
com.unblu.visitor.ui.pinTitle<langcode>=<value>

Title for the PIN view

Concierge message texts

com.unblu.conversation.concierge.EnterEmailQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Please enter your email address now
com.unblu.conversation.concierge.EnterEmailQuestion<langcode>=<value>

Concierge: Enter Email Question

com.unblu.conversation.concierge.EnterPhoneQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Please enter your phone number now
com.unblu.conversation.concierge.EnterPhoneQuestion<langcode>=<value>

Concierge: Enter Phone Question

com.unblu.conversation.concierge.offboardingInfoMessage1

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 1
com.unblu.conversation.concierge.offboardingInfoMessage1<langcode>=<value>

Offboarding info message 1

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingInfoMessage2

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 2
com.unblu.conversation.concierge.offboardingInfoMessage2<langcode>=<value>

Offboarding info message 2

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingInfoMessage3

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 3
com.unblu.conversation.concierge.offboardingInfoMessage3<langcode>=<value>

Offboarding info message 3

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingInfoMessage4

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 4
com.unblu.conversation.concierge.offboardingInfoMessage4<langcode>=<value>

Offboarding info message 4

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingInfoMessage5

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 5
com.unblu.conversation.concierge.offboardingInfoMessage5<langcode>=<value>

Offboarding info message 5

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingInfoMessage6

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 6
com.unblu.conversation.concierge.offboardingInfoMessage6<langcode>=<value>

Offboarding info message 6

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingRateConversationMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Rate your experience
com.unblu.conversation.concierge.offboardingRateConversationMessage<langcode>=<value>

Offboarding rate conversation

com.unblu.conversation.concierge.offboardingReasonConversationEndMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: The conversation has ended.
If you have further questions please create a new one.
com.unblu.conversation.concierge.offboardingReasonConversationEndMessage<langcode>=<value>

Text displayed in offboarding process: Reason for ending message

com.unblu.conversation.concierge.offboardingReasonForwardedMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: The forwarding invitation has been accepted and you have been automatically removed from this conversation.
com.unblu.conversation.concierge.offboardingReasonForwardedMessage<langcode>=<value>

Text displayed in offboarding process: Reason for forwarding message

com.unblu.conversation.concierge.offboardingReasonKickedMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You have been kicked from the conversation and won't be able to access it anymore.
com.unblu.conversation.concierge.offboardingReasonKickedMessage<langcode>=<value>

Text displayed in offboarding process: Reason removing participant

com.unblu.conversation.concierge.offboardingReasonOnboardingDeclinedMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You didn't complete the onboarding process and therefore may not enter the conversation.
com.unblu.conversation.concierge.offboardingReasonOnboardingDeclinedMessage<langcode>=<value>

Text displayed in offboarding process: Reason why onboarding declined

com.unblu.conversation.concierge.offboardingReasonOtherMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You left the conversation.
com.unblu.conversation.concierge.offboardingReasonOtherMessage<langcode>=<value>

Text displayed in offboarding process: Other Reason

com.unblu.conversation.concierge.offboardingReasonPersonLeftMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You left the conversation.
com.unblu.conversation.concierge.offboardingReasonPersonLeftMessage<langcode>=<value>

Text displayed in offboarding process: Reason person left

com.unblu.conversation.concierge.offboardingReasonRemovedAfterTimeoutMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You were removed from the conversation after a connection loss.
com.unblu.conversation.concierge.offboardingReasonRemovedAfterTimeoutMessage<langcode>=<value>

Text displayed in offboarding process: Removed after timeout

com.unblu.conversation.concierge.offboardingSendLogAccept

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Sure
com.unblu.conversation.concierge.offboardingSendLogAccept<langcode>=<value>

Text displayed in offboarding process: Accept send log

com.unblu.conversation.concierge.offboardingSendLogAndAskForEmailQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: If you give us your email address we can send you a log of this conversation.
com.unblu.conversation.concierge.offboardingSendLogAndAskForEmailQuestion<langcode>=<value>

Text displayed in offboarding process: Send log and ask for email question

com.unblu.conversation.concierge.offboardingSendLogDecline

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: No thanks
com.unblu.conversation.concierge.offboardingSendLogDecline<langcode>=<value>

Text displayed in offboarding process: Send log decline

com.unblu.conversation.concierge.offboardingSendLogQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Do you want a log of this conversation to be sent to your email address ${email}?.
com.unblu.conversation.concierge.offboardingSendLogQuestion<langcode>=<value>

Text displayed in offboarding process: Send log question

Arguments

Name Type Description
email STRING

com.unblu.conversation.concierge.onboardingChooseNamedAreaQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: What topic are you after today?
com.unblu.conversation.concierge.onboardingChooseNamedAreaQuestion<langcode>=<value>

Text displayed in onboarding process: Choose named area

com.unblu.conversation.concierge.onboardingChooseTeamQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: What topic are you after today?
com.unblu.conversation.concierge.onboardingChooseTeamQuestion<langcode>=<value>

Text displayed in onboarding process: Choose team

com.unblu.conversation.concierge.onboardingDoneMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Thank you ${recipientName}, I have everything I need now and will forward you to the next agent available.
com.unblu.conversation.concierge.onboardingDoneMessage<langcode>=<value>

Text displayed when onboarding is done

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.onboardingEmailConfirmation

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Thank you. We will send you an email with a link to this conversation as soon as an agent answers.
com.unblu.conversation.concierge.onboardingEmailConfirmation<langcode>=<value>

Text displayed in onboarding process: Email confirmation

com.unblu.conversation.concierge.onboardingEmailNotificationAccept

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Sure
com.unblu.conversation.concierge.onboardingEmailNotificationAccept<langcode>=<value>

Text displayed in onboarding process: Email confirmation Acceptance

com.unblu.conversation.concierge.onboardingEmailNotificationDecline

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: No thanks
com.unblu.conversation.concierge.onboardingEmailNotificationDecline<langcode>=<value>

Text for the decline of email notifications during onboarding

com.unblu.conversation.concierge.onboardingEmailNotificationQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: If you give us your email address we can notify you when an agent answers.
com.unblu.conversation.concierge.onboardingEmailNotificationQuestion<langcode>=<value>

Text for the email notifications question during onboarding

com.unblu.conversation.concierge.onboardingInfoMessage1

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 1
com.unblu.conversation.concierge.onboardingInfoMessage1<langcode>=<value>

Onboarding info message 1

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.onboardingInfoMessage2

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 2
com.unblu.conversation.concierge.onboardingInfoMessage2<langcode>=<value>

Onboarding info message 2

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.onboardingInfoMessage3

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 3
com.unblu.conversation.concierge.onboardingInfoMessage3<langcode>=<value>

Onboarding info message 3

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.onboardingNameQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Can you give me your name please?
com.unblu.conversation.concierge.onboardingNameQuestion<langcode>=<value>

Text for name question during onboarding

com.unblu.conversation.concierge.onboardingPhoneAccept

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Sure
com.unblu.conversation.concierge.onboardingPhoneAccept<langcode>=<value>

Text for telephone info acceptance during onboarding

com.unblu.conversation.concierge.onboardingPhoneConfirmation

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Thank you. We will contact you as soon as possible.
com.unblu.conversation.concierge.onboardingPhoneConfirmation<langcode>=<value>

Text for telephone info confirmation during onboarding

com.unblu.conversation.concierge.onboardingPhoneDecline

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: No thanks
com.unblu.conversation.concierge.onboardingPhoneDecline<langcode>=<value>

Text for telephone info decline during onboarding

com.unblu.conversation.concierge.onboardingPhoneQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: If you give us your phone number so we can ring you back.
com.unblu.conversation.concierge.onboardingPhoneQuestion<langcode>=<value>

Text for telephone question during onboarding

com.unblu.conversation.concierge.onboardingTsAndCsAccept

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Accept
com.unblu.conversation.concierge.onboardingTsAndCsAccept<langcode>=<value>

Text for acceptance of T&Cs during onboarding

com.unblu.conversation.concierge.onboardingTsAndCsDecline

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Decline
com.unblu.conversation.concierge.onboardingTsAndCsDecline<langcode>=<value>

Text for decline of T&Cs during onboarding

com.unblu.conversation.concierge.onboardingTsAndCsQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: In order to start a conversation with one of our agents I need you to read through and accept our terms and conditions.
com.unblu.conversation.concierge.onboardingTsAndCsQuestion<langcode>=<value>

Text for T&Cs question during onboarding

com.unblu.conversation.concierge.onboardingWelcomeMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Hello I'm the Concierge. I'll connect you with an agent as soon as possible, I just need a couple of questions answered.
com.unblu.conversation.concierge.onboardingWelcomeMessage<langcode>=<value>

Text for the welcome message during onboarding

Arguments

Name Type Description
recipientName STRING

DispatcherWorkerGroupService

com.unblu.dispatcher.dispatcherworkergroupservice.noWorker

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: There is no collaboration node available
com.unblu.dispatcher.dispatcherworkergroupservice.noWorker<langcode>=<value>

Message texts configuration

com.unblu.conversation.concierge.lifecycleParticipantForwardedDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: The forwarding invitation has been accepted and you have been automatically removed from this conversation.
com.unblu.conversation.concierge.lifecycleParticipantForwardedDirect<langcode>=<value>

Text that is shown when a participant is removed from a conversation due to forwarding of the conversation

com.unblu.conversation.concierge.lifecycleParticipantKickedDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You have been kicked from the conversation and won't be able to a access it anymore.
com.unblu.conversation.concierge.lifecycleParticipantKickedDirect<langcode>=<value>

Text description for actively removing a participant from a conversation

com.unblu.conversation.concierge.lifecycleParticipantLeftDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You left the conversation.
com.unblu.conversation.concierge.lifecycleParticipantLeftDirect<langcode>=<value>

Text description for for a participant that has left a conversation

com.unblu.conversation.concierge.lifecycleParticipantLeftOtherDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You left the conversation.
com.unblu.conversation.concierge.lifecycleParticipantLeftOtherDirect<langcode>=<value>

Text that is shown when a participant leaves a conversation

com.unblu.conversation.concierge.lifecycleParticipantOnboardingDeclinedDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You didn't complete the onboarding process and therefore may not enter the conversation.
com.unblu.conversation.concierge.lifecycleParticipantOnboardingDeclinedDirect<langcode>=<value>

Text description for for a participant that has declined onboarding

com.unblu.conversation.concierge.lifecycleParticipantRemovedAfterTimeoutDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You where removed from the conversation after a connection loss.
com.unblu.conversation.concierge.lifecycleParticipantRemovedAfterTimeoutDirect<langcode>=<value>

Text that is shown when a participant leaves due to timeout

com.unblu.conversation.message.approvalLayerActivationRequest

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Can we start ${layerType}?
com.unblu.conversation.message.approvalLayerActivationRequest<langcode>=<value>

Arguments

Name Type Description
layerType STRING

com.unblu.conversation.message.approvalLayerContextMigration

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: context-migration co-browsing
com.unblu.conversation.message.approvalLayerContextMigration<langcode>=<value>

com.unblu.conversation.message.approvalLayerControl

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Can you give me access to control the ${layerType} layer?
com.unblu.conversation.message.approvalLayerControl<langcode>=<value>

Arguments

Name Type Description
layerType STRING

com.unblu.conversation.message.approvalLayerDocument

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: document co-browsing
com.unblu.conversation.message.approvalLayerDocument<langcode>=<value>

com.unblu.conversation.message.approvalLayerEmbedded

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: embedded co-browsing
com.unblu.conversation.message.approvalLayerEmbedded<langcode>=<value>

com.unblu.conversation.message.approvalLayerMarking

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Can you give me access to highlight on the ${layerType} layer?
com.unblu.conversation.message.approvalLayerMarking<langcode>=<value>

Arguments

Name Type Description
layerType STRING

com.unblu.conversation.message.approvalLayerMobile

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: mobile co-browsing
com.unblu.conversation.message.approvalLayerMobile<langcode>=<value>

com.unblu.conversation.message.approvalLayerUniversal

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: universal co-browsing
com.unblu.conversation.message.approvalLayerUniversal<langcode>=<value>

com.unblu.conversation.message.approvalOptionApprove

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Ok
com.unblu.conversation.message.approvalOptionApprove<langcode>=<value>

com.unblu.conversation.message.approvalOptionDecline

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Maybe later
com.unblu.conversation.message.approvalOptionDecline<langcode>=<value>

com.unblu.conversation.message.approvalStatusApproved

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Accepted
com.unblu.conversation.message.approvalStatusApproved<langcode>=<value>

com.unblu.conversation.message.approvalStatusCanceled

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Approval request canceled.
com.unblu.conversation.message.approvalStatusCanceled<langcode>=<value>

com.unblu.conversation.message.approvalStatusDeclined

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Approval request declined.
com.unblu.conversation.message.approvalStatusDeclined<langcode>=<value>

com.unblu.conversation.message.approvalStatusPending

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Waiting for approval...
com.unblu.conversation.message.approvalStatusPending<langcode>=<value>

com.unblu.conversation.message.approvalStatusTimedOut

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Approval request timed out.
com.unblu.conversation.message.approvalStatusTimedOut<langcode>=<value>

Person display name configuration

com.unblu.person.displayname.agent

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Agent
com.unblu.person.displayname.agent<langcode>=<value>

Default name for agents

com.unblu.person.displayname.bot

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Bot
com.unblu.person.displayname.bot<langcode>=<value>

Default name for all bots

com.unblu.person.displayname.system

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: System
com.unblu.person.displayname.system<langcode>=<value>

Default name for the system

com.unblu.person.displayname.visitor

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Visitor
com.unblu.person.displayname.visitor<langcode>=<value>

Default name for visitors

AbstractHeadlessBrowserLayerComponent

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: Open headlessbrowser developer tools in separate window?
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools<langcode>=<value>

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: The browser you are using does not support WebRTC and therefore can't be used for cobrowsing.
Please upgrade to the latest version of a modern browser ie. Chrome or Firefox.
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText<langcode>=<value>

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedTitle

Allowed Scopes: GLOBAL, ACCOUNT

# Fallback value: WebRTC not supported
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedTitle<langcode>=<value>
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