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Text Properties

Preview

Configuration properties labelled "Preview":

  • Are new features for you to try out

  • May change or be removed without further notice in a future version

  • Shouldn’t be used in production

Deprecated

Configuration properties labelled "Deprecated":

  • Will be removed in the next major version of Unblu

  • Typically don’t affect the product anymore

Conversation templates list component

Group name for whiteboard templates

com.unblu.conversationtemplate.groupMediaWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard

Group name for conversation templates that start a whiteboard

DialogBotEditorComponent

automaticTypingStateSwitchLabel

com.unblu.dialogbot.automaticTypingStateSwitchLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Handle typing state for the dialog bot automatically

The switch is used to specify whether the dialog bot should automatically trigger a typing state whenever there is a new message from the counterpart person

Agent conversation UI

Label for "End conversation" button

com.unblu.agent.conversation.ui.btnEndConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

End conversation

Label for "forward to agent" button

com.unblu.agent.conversation.ui.labelForwardAgent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Forward to agent

Label for "forward to team" button

com.unblu.agent.conversation.ui.labelForwardTeam

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Forward to team

Label for "invite an agent" button

com.unblu.agent.conversation.ui.labelInviteAgent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invite agent

Used in the "internal" section of the "invite" menu

Label for "invite a team" button

com.unblu.agent.conversation.ui.labelInviteTeam

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invite team

Label for the "invite a team" entry in the "internal" section of the "invite" menu

Label for "Invite a visitor" button

com.unblu.agent.conversation.ui.labelInviteVisitor

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invite a visitor

DEPRECATED - no longer used

Label when PIN has expired

com.unblu.agent.conversation.ui.pinExpired

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The PIN expired

Label for "generate new PIN" button

com.unblu.agent.conversation.ui.pinGenNewBtnLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Generate new PIN

Label for PIN code

com.unblu.agent.conversation.ui.pinLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Share this PIN with your customer

Label displaying PIN expiry

com.unblu.agent.conversation.ui.pinRemainingTime

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

PIN expires in ${time}

Arguments

Name Type Description

time

String

Title for PIN dialog

com.unblu.agent.conversation.ui.pinTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join a customer conversation

Arguments

Name Type Description

templateName

String

templateDescription

String

Tooltip for the "configure conversation" button

com.unblu.agent.conversation.ui.tooltipConfigureConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Configure conversation

Tooltip for "forward conversation" button

com.unblu.agent.conversation.ui.tooltipForwarding

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Forward conversation

Tooltip for "invite to conversation" button

com.unblu.agent.conversation.ui.tooltipInvite

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invite people to the conversation

Label for "renew PIN" button

com.unblu.agent.conversation.ui.visitorInviteBtnRenew

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Renew

Label for "revoke invitation" button

com.unblu.agent.conversation.ui.visitorInviteBtnRevoke

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Revoke

Label for email address input field

com.unblu.agent.conversation.ui.visitorInviteLabelEmail

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Email address

Label for invitation type select

com.unblu.agent.conversation.ui.visitorInviteLabelType

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invitation type

DEPRECATED - no longer used

Label displaying invitation expiry time

com.unblu.agent.conversation.ui.visitorInviteRemainingTime

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Expires in ${time}

Arguments

Name Type Description

time

String

Title for customer invitation fly-in menu

com.unblu.agent.conversation.ui.visitorInviteTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invite a Customer

DEPRECATED - no longer used

Label for Email invite

com.unblu.agent.conversation.ui.visitorInviteTypeEmail

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Email invitation

DEPRECATED - no longer used

Label for PIN invite

com.unblu.agent.conversation.ui.visitorInviteTypePin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

PIN invitation

DEPRECATED - no longer used

Warning displayed if conversation has already been forwarded

com.unblu.agent.conversation.ui.warningAlreadyForwarded

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The conversation has already been forwarded, do you want to revoke it and forward to someone else?

Conversation details texts

Conversation source URL

com.unblu.conversationhistory.sourceUrl

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Source URL

Label for the link to the system that was the source of the conversation

Conversation UI

"AGENT" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeAgentOptionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Agent

"NONE" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeNoneOptionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Nobody, the issue is resolved

Description of "change awaited person type on leave conversation" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Choose who must respond for the conversation to proceed:

Title of "change awaited person type on leave conversation" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Before you leave the conversation

"VISITOR" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeVisitorOptionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Visitor

Dialog message when navigating out of conversation will end active call

com.unblu.conversation.ui.closeWillEndCallMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Are you sure you want to end the call?

Dialog message when navigating out of conversation will end co-browsing

com.unblu.conversation.ui.closeWillEndCollaborationMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Are you sure you want to end the collaboration?

Dialog message when navigating out of conversation will end conversation

com.unblu.conversation.ui.closeWillEndConversationMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Are you sure you want to end the conversation?

"End conversation" dialog text

com.unblu.conversation.ui.dialogQuestionEndConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Do you really want to end the conversation?

"Leave conversation" dialog text

com.unblu.conversation.ui.dialogQuestionLeaveConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Do you really want to leave the conversation?

"Stop collaboration" dialog text

com.unblu.conversation.ui.dialogQuestionStopCollaborationLayer

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Do you really want to stop collaborating?

"End conversation" dialog title

com.unblu.conversation.ui.dialogTitleEndConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

End conversation

"Leave conversation" dialog title

com.unblu.conversation.ui.dialogTitleLeaveConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Leave conversation

"Stop collaboration layer" dialog title

com.unblu.conversation.ui.dialogTitleStopCollaborationLayer

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Stop collaboration

Error text when not authorized to connect

com.unblu.conversation.ui.errorConnectNotAuthorized

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

You are not allowed to open this conversation.
You can ask the assigned agent for an invitation to join.

Displayed when someone attempts to join a conversation they aren’t authorized to join

"Unknown conversation" connection error text

com.unblu.conversation.ui.errorConnectUnknownConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The requested conversation does not exist

"Unknown presence" connect error text

com.unblu.conversation.ui.errorConnectUnknownPresence

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your presence is unknown to the server

DEPRECATED - no longer used

Tooltip for group conversation avatar

com.unblu.conversation.ui.groupConversationAvatarTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

${num} other conversation participants

The tooltip can be used to indicate the number of other participants

Arguments

Name Type Description

num

Integer

Aria label for visitor Individual UI

com.unblu.conversation.ui.individualUiAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Chat and collaboration interface. Press the "escape" key to close this user interface.

Conversation action bar configuration

Label for "Change topic" action

com.unblu.conversation.actionbar.ui.actionBarChangeTopic

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Edit topic

Label for the change topic action

"Change topic" dialog title

com.unblu.conversation.actionbar.ui.actionBarChangeTopicDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Edit topic

Title for the "Change topic" dialog

"Change topic" input label

com.unblu.conversation.actionbar.ui.actionBarChangeTopicInputLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Enter up to 200 characters:

Label for the change topic input

Label for "whiteboard" action

com.unblu.conversation.actionbar.ui.actionBarWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Collaborate on whiteboard

Label for "Remove participant" button

com.unblu.conversation.actionbar.ui.personDialogConfirmKickParticipantBtnLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Remove

Label for the confirmation button to remove a participant from a conversation

"Remove participant" confirmation question

com.unblu.conversation.actionbar.ui.personDialogKickParticipantQuestion

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Do you want to remove ${personName} from the conversation?

Confirmation question to remove a participant from a conversation

Arguments

Name Type Description

personName

String

"Remove participant" button label

com.unblu.conversation.actionbar.ui.personDialogLabelKickParticipant

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Remove participant

Label of the button to start the "Remove participant" dialog

Participant source URL label

com.unblu.conversation.actionbar.ui.personDialogSourceUrlLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Source

The link goes to the system that was the source of the conversation participant

Call shortcut configuration

"Toggle camera" shortcut title

com.unblu.conversation.call.shortcuts.toggleCamTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Toggle the camera in a call

Label for the "toggle camera" shortcut

"Toggle microphone" shortcut title

com.unblu.conversation.call.shortcuts.toggleMicTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Toggle the microphone in a call

Label for the "toggle microphone" shortcut

Call UI configuration

Label for "answer call" button

com.unblu.conversation.call.btnAnswerCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Answer call

Label for active "background blur" button

com.unblu.conversation.call.btnBlurActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Disable background blur

Label for inactive "background blur" button

com.unblu.conversation.call.btnBlurInactive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Enable background blur

Label for active "camera" button

com.unblu.conversation.call.btnCamActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Turn camera off

Label for inactive "camera" button

com.unblu.conversation.call.btnCamInactive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Turn camera on

Label for "cycle camera" button

com.unblu.conversation.call.btnCycleCamera

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Cycle camera

Label for "decline call" button

com.unblu.conversation.call.btnDeclineCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Decline call

Label for "dismiss" button

com.unblu.conversation.call.btnDismiss

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Dismiss

Label for "display call here" button

com.unblu.conversation.call.btnDisplayCallHere

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Display call here

Label for "leave call" button

com.unblu.conversation.call.btnHangUp

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Leave call

Label for "leave call and close conversation" button

com.unblu.conversation.call.btnHangUpAndCloseConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Leave call and close conversation

Label for "leave call and end conversation" button

com.unblu.conversation.call.btnHangUpAndEndConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Leave call and end conversation

Label for "leave call and conversation" button

com.unblu.conversation.call.btnHangUpAndLeaveConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Leave call and conversation

Label for "hide call UI" button

com.unblu.conversation.call.btnHide

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show chat

Label for "maximize Individual UI" button

com.unblu.conversation.call.btnMaximize

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Maximize

Label for "media settings" button

com.unblu.conversation.call.btnMediaSettings

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Media settings

Label for active "microphone" button

com.unblu.conversation.call.btnMicActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Mute microphone

Label for inactive "microphone" button

com.unblu.conversation.call.btnMicInactive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unmute microphone

Label for "minimize Individual UI" button

com.unblu.conversation.call.btnMinimize

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Minimize

Label for "pin video" button

com.unblu.conversation.call.btnPin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pin

Label for "pop in" button

com.unblu.conversation.call.btnPopIn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Dock call back in main window

Label for "pop out" button

com.unblu.conversation.call.btnPopOut

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pop call into separate window

Label for "request callback" button

com.unblu.conversation.call.btnRequestCallback

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Request callback

Label for "video snapshot" button

com.unblu.conversation.call.btnSnapshot

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Take a video snapshot

Label for active "speaker" button

com.unblu.conversation.call.btnSpeakerActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Turn speaker off

Label for inactive "speaker" button

com.unblu.conversation.call.btnSpeakerInactive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Turn speaker on

Label for "unpin video" button

com.unblu.conversation.call.btnUnpin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unpin

Error text if audio input device (microphone) access denied

com.unblu.conversation.call.errorAudioInputAccessDenied

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Microphone access denied. Check your browser's microphone permissions.

Displayed if access is denied at the browser level

Error text if accessing audio input device failed

com.unblu.conversation.call.errorAudioInputAccessFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Microphone access failed. Choose a different microphone and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if audio input device inaccessible

com.unblu.conversation.call.errorAudioInputGone

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your microphone can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to audio input device denied

com.unblu.conversation.call.errorAudioInputInsecureContext

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Microphone access denied. You are using an insecure connection. Microphone access is only allowed over secure HTTPS connections.

Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no audio input device found

com.unblu.conversation.call.errorAudioInputNotFound

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No microphone found. Connect a microphone and retry.

Error text displayed if no audio input device (microphone) is found

Information text when call disconnected

com.unblu.conversation.call.errorCallDisconnectedText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reconnecting

Displayed if the call service provider indicates that it has lost its connection. Unblu tries to reconnect after several seconds.

Information title when call disconnected

com.unblu.conversation.call.errorCallDisconnectedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Lost call connection

Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.

Information text when reconnecting call

com.unblu.conversation.call.errorCallReconnecting

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reconnecting call

Displayed if the call service provider indicates that it’s lost its connection and is reconnecting

Error text if browser doesn’t support WebRTC

com.unblu.conversation.call.errorIncompatibleBrowser

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Browser not supported.
Please upgrade to the latest version of a modern browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox.

Errror text if call module not registered

com.unblu.conversation.call.errorIncompatibleSdk

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Video and audio calls not supported. Please upgrade to the latest version of the app.

Error text displayed if an app that uses the SDK hasn’t registered the call module

Error text if video input device (camera) access denied

com.unblu.conversation.call.errorVideoInputAccessDenied

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Camera access denied. Check your browser's camera permissions.

Displayed if access is denied at the browser level

Error text if accessing video input device failed

com.unblu.conversation.call.errorVideoInputAccessFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Camera access failed. Choose a different camera and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if video input device inaccessible

com.unblu.conversation.call.errorVideoInputGone

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your camera can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to video input device denied

com.unblu.conversation.call.errorVideoInputInsecureContext

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Camera access denied. You are using an insecure connection. Camera access is only allowed over secure HTTPS connections.

Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no video input device found

com.unblu.conversation.call.errorVideoInputNotFound

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No camera found. Connect a camera and retry.

labelConnectingDelayed

com.unblu.conversation.call.labelConnectingDelayed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connecting...

Label displayed under the loading animation if connecting to a call takes longer than the value configured in "connectingLabelDelay"

Label if call displayed on a different device

com.unblu.conversation.call.labelDisplayCallHere

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The active call is displayed on another device or in another browser window.

com.unblu.conversation.call.labelDisplayHereCallLink

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Tap to display call here

Displayed in the "active call" bar which is displayed if a call is active but displayed on a different device or browser tab

"Group call" label

com.unblu.conversation.call.labelGroupCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Group call

Displayed if more than two people are participating in an audio call

com.unblu.conversation.call.labelInActiveCallLink

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Return to call

The "active call" bar is displayed if a call is active

Label for incoming video calls

com.unblu.conversation.call.labelIncomingVideoCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming video call

Label for incoming voice calls

com.unblu.conversation.call.labelIncomingVoiceCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming voice call

Label for "join active video call"

com.unblu.conversation.call.labelJoinActiveVideoCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join active video call

Label for "join active voice call"

com.unblu.conversation.call.labelJoinActiveVoiceCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join active voice call

com.unblu.conversation.call.labelNotInActiveCallLink

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join active call

Displayed in the "active call" bar if a call is active but the person isn’t in the call

Label if only one person in call

com.unblu.conversation.call.labelOnlyOneInCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

There's nobody else in the call at the moment

Label for outgoing calls

com.unblu.conversation.call.labelOutboundCallRecipients

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Calling ${names}...

Arguments

Name Type Description

names

String

First label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name Type Description

names

String

Second label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed2

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name Type Description

names

String

Third label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed3

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name Type Description

names

String

Fourth label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed4

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name Type Description

names

String

Last label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed5

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The label is displayed until someone answers the call or the caller hangs up

Arguments

Name Type Description

names

String

Label if nobody available for call

com.unblu.conversation.call.labelUnavailableForCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Not available for a call

labelWaitingForOthers

com.unblu.conversation.call.labelWaitingForOthers

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connecting counterparty...

Label displayed in audio calls instead of the call’s duration while waiting for others to connect

Text of the audio input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioInputText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser’s request to access your microphone

Displayed while the browser is requesting access the audio input to make the user aware they have to grant access

Title of the audio input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioInputTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow access to microphone

Displayed while the browser is requesting access to the audio input to make the user aware they have to grant access

Text of the audio and video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser’s request to access your camera and microphone

Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access

Title of the audio and video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow access to microphone and camera

Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access

Text of the video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogVideoInputText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser’s request to access your camera

Displayed while the browser is requesting access the video input to make the user aware they have to grant access

Title of the video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogVideoInputTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow access to camera

Displayed while the browser is requesting access to the video input to make the user aware they have to grant access

Hint displayed while requesting audio input device access

com.unblu.conversation.call.mediaSelectAudioInputRequestPendingHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser's request to access the microphone

Displayed under the microphone & speakers select option while the browser’s device access request is pending

Hint if audio output device access denied

com.unblu.conversation.call.mediaSelectAudioOutputAccessDeniedHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

To allow speaker access, grant access to the microphone

Displayed under the speakers select option if the explicit request for audio output permissions failed

Hint if media access denied

com.unblu.conversation.call.mediaSelectHintAccessDenied

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Access denied

Displayed on a media select option if access to the media type is denied

Default hint on media selects

com.unblu.conversation.call.mediaSelectHintDefault

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

System default

Hint if no media device found

com.unblu.conversation.call.mediaSelectHintNoDeviceFound

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No device found

Displayed on a media select if no device could be found for this media type

Label for audio input (microphone) select

com.unblu.conversation.call.mediaSelectLabelAudioInput

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Microphone

Label for audio output (speakers) select

com.unblu.conversation.call.mediaSelectLabelAudioOutput

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Speakers

Label for video input (camera) select

com.unblu.conversation.call.mediaSelectLabelVideoInput

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Camera

Label for "request access" button in media settings dialog

com.unblu.conversation.call.mediaSelectRequestAccessBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Request access

Title of media settings dialog

com.unblu.conversation.call.mediaSelectTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Media settings

Title for the media settings dialog

Hint displayed while requesting video input device access

com.unblu.conversation.call.mediaSelectVideoInputRequestPendingHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser's request to access the camera

Displayed under the camera select option while the browser’s device access request is pending

Label of "unmute audio playback" overlay button

com.unblu.conversation.call.unmuteAudioPlaybackOverlayButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unmute

Text of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Click "${unmuteButtonLabel}" to enable audio playback

Arguments

Name Type Description

unmuteButtonLabel

String

Title of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Audio is muted

Collaboration space UI

Label for "mark" layer action

com.unblu.conversation.collabspace.layerActionMark

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Mark mode

Label for "pause sharing" layer action

com.unblu.conversation.collabspace.layerActionPauseSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pause and resume sharing

Label for "remote control" layer action

com.unblu.conversation.collabspace.layerActionRemoteControl

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Remote control

Label for "scroll lock" layer action

com.unblu.conversation.collabspace.layerActionScrollLock

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Scroll lock

Body of layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was not used for a long time. It will be stopped in ${remainingTime}.

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name Type Description

layerName

String

remainingTime

String

Label of "Continue" button in layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogContinueButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

I'm back

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Label of "Stop" button in layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogStopButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Stop

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Title of layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No activity

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Body of "layer inactivity" notification

com.unblu.conversation.collabspace.layerInactivityNotificationBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was not used for a long time. It will be stopped automatically soon.

The notification is shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name Type Description

layerName

String

Title of "Layer inactive" timeout notification

com.unblu.conversation.collabspace.layerInactivityNotificationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No activity

The notification is shown when a collaboration layer is about to run into a timeout because of inactivity

File management UI

Aria label for "cancel file upload" button

com.unblu.conversation.file.actionAriaCancel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Cancel file upload for ${fileName}

Arguments

Name Type Description

fileName

String

Aria label for "co-browse file" button

com.unblu.conversation.file.actionAriaCobrowse

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Co-Browse file ${fileName}

Arguments

Name Type Description

fileName

String

Aria label for "delete file" button

com.unblu.conversation.file.actionAriaDelete

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Delete file ${fileName}

Arguments

Name Type Description

fileName

String

Aria label for "download file" button

com.unblu.conversation.file.actionAriaDownload

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Download file${fileName}

Arguments

Name Type Description

fileName

String

Hint for "file co-browsing" action

com.unblu.conversation.file.actionHintCobrowse

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Co-browse

Hint for "delete file" action

com.unblu.conversation.file.actionHintDelete

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Delete

Hint for "download" action

com.unblu.conversation.file.actionHintDownload

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Download

Label of "upload" button in empty file list

com.unblu.conversation.file.emptyFileListUploadButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload file

Error message if uploaded content is rejected

com.unblu.conversation.file.errorUploadContentReject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The file is not accepted by the server

Displayed if the Unblu server returns a content reject code during file upload

Text of "file upload timeout" error

com.unblu.conversation.file.errorUploadTimeout

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload timed out...

"File too large" error message

com.unblu.conversation.file.errorUploadTooLarge

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Max file size is ${maxSize}

Arguments

Name Type Description

maxSize

String

actualSize

String

Message if an unknown error occurs during file upload

com.unblu.conversation.file.errorUploadUnknown

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Error uploading file

Text for "internal mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogInternalOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

An internal file (visible to agents only)

Text for "public mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogPublicOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

A public file (visible to all participants)

Title of "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload

Text for "internal mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModeInternalOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Internal (visible to agents only)

Text for "public mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModePublicOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Public (visible to all participants)

Label for internal files

com.unblu.conversation.file.internalLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Internal

Label for canceled file uploads

com.unblu.conversation.file.labelCanceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File upload canceled

Label for deleted files

com.unblu.conversation.file.labelDeleted

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File was deleted

Label for failed file uploads

com.unblu.conversation.file.labelFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File upload failed

Label for deleted files

com.unblu.conversation.file.labelRejected

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File was rejected

Label for file scanning process

com.unblu.conversation.file.labelScanning

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Scanning...

Label for file upload process

com.unblu.conversation.file.labelUploading

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Uploading...

Label for audio MIME types

com.unblu.conversation.file.mimeTypeAudio

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Audio

Label for document MIME types

com.unblu.conversation.file.mimeTypeDoc

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Doc

Label for image MIME types

com.unblu.conversation.file.mimeTypeImage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Image

Label for PDF MIME types

com.unblu.conversation.file.mimeTypePdf

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

PDF

Label for presentation MIME types

com.unblu.conversation.file.mimeTypePresentation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Presentation

Label for spreadsheet MIME types

com.unblu.conversation.file.mimeTypeSpreadsheet

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Spreadsheet

Label for video MIME types

com.unblu.conversation.file.mimeTypeVideo

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Video

Label for ZIP MIME types

com.unblu.conversation.file.mimeTypeZip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Zip

Title of "snapshot file upload" dialog

com.unblu.conversation.file.snapshotUploadModeDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload snapshot as

Messaging UI

Label of "canned responses" button

com.unblu.conversation.messaging.ui.btnCannedResponses

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Canned responses

"Close conversation" button label

com.unblu.conversation.messaging.ui.btnConversationEnded

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Close conversation

The button is displayed at the bottom of an ended conversation

Tooltip for "messaging mode" toggle button (internal)

com.unblu.conversation.messaging.ui.btnInternalMessageModeTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Switch to public messages (visible to all participants)

Only displayed if the messaging mode is "internal"

Tooltip for "messaging mode" toggle button (public)

com.unblu.conversation.messaging.ui.btnPublicMessageModeTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Switch to internal messages (visible to agents only)

Only displayed if the messaging mode is "public"

Label of "send internal message" button

com.unblu.conversation.messaging.ui.btnSendInternalMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Send internally

"Characters over limit" hint

com.unblu.conversation.messaging.ui.charactersOverLimitHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${count} characters over limit

Text of the "characters over limit" hint displayed below the message input field when the maximum input length has been exceeded

Arguments

Name Type Description

count

Integer

"Remaining characters" hint

com.unblu.conversation.messaging.ui.charactersRemainingHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${count} characters left

Text of the "remaining characters" hint displayed below the message input field when the maximum input length is about to be reached

Arguments

Name Type Description

count

Integer

"Send failed" message when resending message was canceled

com.unblu.conversation.messaging.ui.failedReasonCanceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${reason}

The "reason" argument contains the reason why resending the message was canceled

Arguments

Name Type Description

reason

String

"Send failed" message when resending message is possible

com.unblu.conversation.messaging.ui.failedReasonRetryable

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${reason}

The "reason" argument contains the reason why sending the message initially failed

Arguments

Name Type Description

reason

String

"Send failed" message when resending message isn’t possible

com.unblu.conversation.messaging.ui.failedReasonTerminal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${reason}

The "reason" argument contains the reason why sending the message failed

Arguments

Name Type Description

reason

String

Placeholder in internal message input field

com.unblu.conversation.messaging.ui.hintInternalMessageInput

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Type an internal message (visible to agents only)

The placeholder disappears once the user starts typing a message

Placeholder in internal message input field if messageInputSendBehavior set to ON_SHIFT_ENTER

com.unblu.conversation.messaging.ui.hintInternalMessageInputShiftEnter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Use SHIFT + ENTER to send internally

The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_ENTER, the value of hintInternalMessageInput is displayed instead.

Text for "hide rejected message content" button

com.unblu.conversation.messaging.ui.labelHideRejectedMessageContent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hide content

Text for messages rejected by message interceptor

com.unblu.conversation.messaging.ui.labelMessageRejected

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Message blocked

"Reason" label for message interceptor rejection reason

com.unblu.conversation.messaging.ui.labelMessageRejectedReason

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reason

Text for "show rejected message content" button

com.unblu.conversation.messaging.ui.labelShowRejectedMessageContent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show content

Label when loading more messages

com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Loading more messages...

Aria label for message state

com.unblu.conversation.messaging.ui.msgStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Message state: ${stateText}

Arguments

Name Type Description

stateText

String

msgStateRejected

com.unblu.conversation.messaging.ui.msgStateRejected

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Rejected

Message state label for rejected messages

"Send failed" message

com.unblu.conversation.messaging.ui.sendMessageFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Failed to send message.

Error message displayed when a message could not be sent to the server

Conversation recording indicator configuration

Audio recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudio

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Body of the banner displayed during audio recording

Audio and video recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudioVideo

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Body of the banner displayed during audio and video recording

Audio recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudio

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Audio recording in progress

Title of the banner displayed during audio recording

Audio and video recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudioVideo

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Recording in progress

Title of the banner displayed during audio and video recording

Conversation template view model

Default audio request template

com.unblu.conversationtemplate.default.audioRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming audio call

Default chat invite template

com.unblu.conversationtemplate.default.chatInviteName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show chat invite

Default chat PIN template

com.unblu.conversationtemplate.default.chatPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join chat

Default chat request template

com.unblu.conversationtemplate.default.chatRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming chat request

Default template for embedded co-browsing with PIN

com.unblu.conversationtemplate.default.domcapPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join embedded co-browsing

Default embedded co-browsing request template

com.unblu.conversationtemplate.default.domcapRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming embedded co-browsing request

Default universal co-browsing invite template

com.unblu.conversationtemplate.default.headlessInviteName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show universal co-browsing invite

Default template for universal co-browsing with PIN

com.unblu.conversationtemplate.default.headlessPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join universal co-browsing

Default universal co-browsing request template

com.unblu.conversationtemplate.default.headlessRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming universal co-browsing request

Default mobile co-browsing request template

com.unblu.conversationtemplate.default.mobileCobrowsingRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming mobile co-browsing request

Default template for mobile co-browsing with PIN

com.unblu.conversationtemplate.default.mobilePinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join mobile co-browsing

Default offline chat request template

com.unblu.conversationtemplate.default.offlineChatRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming offline chat request

Default scheduled conversation template

com.unblu.conversationtemplate.default.scheduledConversationName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Scheduled conversation

Default screen sharing invite template

com.unblu.conversationtemplate.default.screenSharingInviteName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show screen

Default template for screen sharing with PIN

com.unblu.conversationtemplate.default.screenSharingPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join screen sharing

Default screen sharing request template

com.unblu.conversationtemplate.default.screenSharingRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming screen sharing request

Default video request template

com.unblu.conversationtemplate.default.videoRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming video call

Default visitor co-browsing template

com.unblu.conversationtemplate.default.visitorCobrowsingName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Social co-browsing

Description of default whiteboard invitation template

com.unblu.conversationtemplate.default.whiteboardInviteDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Default template used for all "show whiteboard" invites unless configured otherwise

Default whiteboard invite template

com.unblu.conversationtemplate.default.whiteboardInviteName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show whiteboard

Description of default whiteboard PIN template

com.unblu.conversationtemplate.default.whiteboardPinDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The default template used for all PIN-based whiteboard requests unless configured otherwise

Default template for whiteboard with PIN

com.unblu.conversationtemplate.default.whiteboardPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join whiteboard

Description of default whiteboard request template

com.unblu.conversationtemplate.default.whiteboardRequestDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Default whiteboard request template

Default template for whiteboard requests

com.unblu.conversationtemplate.default.whiteboardRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming whiteboard requests

Agent Desk home component

Label for "Show whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show whiteboard

Description for "start whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Prepare a whiteboard conversation and invite your customer

Label for "whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard

Description of "start whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Start a whiteboard PIN session with a visitor

Agent "request admission" component configuration

cancelRequestBtn

com.unblu.agent.admission.request.cancelRequestBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Cancel

Label for the "Cancel admission request" button

mainTitle

com.unblu.agent.admission.request.mainTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join conversation

Title the "Request admission" page for agents

requestAccessBtn

com.unblu.agent.admission.request.requestAccessBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join

Label for the "Request admission" button

retryBtn

com.unblu.agent.admission.request.retryBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Retry

Label for the "Retry" button

statusRequestCanceled

com.unblu.agent.admission.request.statusRequestCanceled

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

**You have canceled your request to join**

Label informing the agent that they canceled their request to join the conversation

statusRequestDenied

com.unblu.agent.admission.request.statusRequestDenied

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

**Admission denied**
Please contact the agent who invited you for further information

Label informing the agent that another agent denied their admission request

statusWaitingForAdmission

com.unblu.agent.admission.request.statusWaitingForAdmission

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

**Please wait for another agent to admit you to the conversation**

Label informing the agent that another agent is reviewing their admission request

statusWaitingForAgent

com.unblu.agent.admission.request.statusWaitingForAgent

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

**Please wait for another agent to join the conversation**

Label informing the agent that there is no agent present to review their admission request

Closed conversation configuration

"Conversation closed" message

com.unblu.desk.ui.closedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This conversation has been closed

Text displayed when a conversation is closed in the Visitor Desk or Single Conversation Desk and no autoredirect URL is configured

Agent Desk UI configuration

"Add new browser session" menu item

com.unblu.desk.ui.menuItemAddBrowser

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Show

"Add new PIN session" menu item

com.unblu.desk.ui.menuItemAddPin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join

"Add new PIN session for embedded co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinEmbedded

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join embedded

"Add new PIN session for mobile co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinMobile

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join mobile

"Add new PIN session for screen sharing" menu item

com.unblu.desk.ui.menuItemAddPinScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join screen

"Add new PIN session for universal co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinUniversal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join universal

Label for "Whiteboard PIN session" menu item

com.unblu.desk.ui.menuItemAddPinWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join whiteboard

"Add new 'show screen' conversation" menu item

com.unblu.desk.ui.menuItemAddShowScreen

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Show screen

Label for "new show whiteboard conversation" menu item

com.unblu.desk.ui.menuItemAddShowWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Show whiteboard

Queue UI

"Delegated to me" label text

com.unblu.queue.ui.categoryDelegatedToMe

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Delegated to me

"Fatal error" information configuration

"Conversation not active" error text

com.unblu.core.client.player.ui.network.FatalErrorInfoProvider.errorConversationNotActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation is not yet active. Check with your agent and try again later.

Text for the "Conversation not active" error

Embedded Visitor UI

Conversation list aria label

com.unblu.si.embedded.ui.conversationListAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Conversations

Embedded co-browsing placeholder

com.unblu.si.embedded.ui.embeddedCobrowsingPlaceholder

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

# You are sharing this browser tab

Description for the embedded co-browsing placeholder. Use Markdown for custom formatting.

Title of conversation list action bar

com.unblu.si.embedded.ui.engagementBarTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Conversations with Unblu

Title of "engagements" dropdown

com.unblu.si.embedded.ui.engagementButtonTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

New

Tooltip of "engagements" dropdown

com.unblu.si.embedded.ui.engagementButtonTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

New conversation

Engagement area aria label

com.unblu.si.embedded.ui.engagementComponentAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Engagement area

Embedded Visitor UI aria label

com.unblu.si.embedded.ui.generalAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Chat and collaboration interface

Screen sharing placeholder

com.unblu.si.embedded.ui.screenSharingPlaceholder

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

# You are sharing your screen

Description for the screen sharing placeholder. Use Markdown for custom formatting.

Site integration UI configuration

Launcher button "open state" text

com.unblu.siteintegration.ui.launcherButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Collapse

Text displayed on the launcher button when the UI is open. Displayed as a tooltip if the launcher button style is "ICON".

"Closed active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonClosedActiveState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Open

Text displayed on the launcher button when the engagement UI is closed but a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "closed active state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedAndActiveStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Open active conversation

"Closed state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonClosedState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Contact us

Text displayed on the launcher button when the engagement UI is closed. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "closed state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Open chat and collaboration interface

"Open active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonOpenActiveState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Collapse

Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "open active state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Collapse the active conversation

"Open state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonOpenState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Collapse

Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "open state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Collapse chat and collaboration interface

"Popped out active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Pop in

Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "popped out active state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pop active conversation back into this tab

"Popped out state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Pop in

Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "popped out state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pop chat and collaboration interface back into this tab

Launcher button tooltip text

com.unblu.siteintegration.ui.launcherButtonTooltipText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Connect with us

Aria label for site integration component

com.unblu.siteintegration.ui.siteIntegrationAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Chat and collaboration interface

Role description of site integration component

com.unblu.siteintegration.ui.siteIntegrationRoleDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Chat and collaboration interface

Action bar

Tooltip for "back action" button

com.unblu.core.client.spa.component.actionbar.ActionBar.backAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Go back

Displayed on the "back" action button in the action bar

Tooltip for "more actions" button

com.unblu.core.client.spa.component.actionbar.ActionBar.moreActions

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

More

Displayed on the "more actions" button in the action bar

Client state action bar configuration

Label for the "collapse UI" action

com.unblu.clientstate.actionbar.ui.collapseAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Collapse UI

Label for the "maximize UI" action

com.unblu.clientstate.actionbar.ui.maximizeAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Maximize UI

Label for the "minimize UI" action

com.unblu.clientstate.actionbar.ui.minimizeAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Minimize UI

Label for the "pop-in UI" action

com.unblu.clientstate.actionbar.ui.popinAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Close pop-out

Label for the "pop-out UI" action

com.unblu.clientstate.actionbar.ui.popoutAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pop-out

Action overlay

Tooltip for "more actions" button

com.unblu.actionoverlay.ui.moreActions

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

More actions

Displayed on the "more actions" button in the action overlay

Visitor notification request service

Title of notification permission opt-in banner for visitors

com.unblu.visitor.notification.notificationOptInTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Notify me of updates to my conversations

Visitor UI

"Active conversations" filter button label

com.unblu.visitor.ui.activeConversationsFilterButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Active

Aria label for active item in conversation list

com.unblu.visitor.ui.conversationListActiveItemAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Active conversation

Label for empty conversation list

com.unblu.visitor.ui.emptyListLabel

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

No conversations available

Text shown in place of the list of conversations if no conversations are available. Use Markdown for custom formatting.

"Ended conversations" filter button label

com.unblu.visitor.ui.endedConversationsFilterButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Archived

Text displayed as title in the action bar of on the conversation / initial engagement overview screen

com.unblu.visitor.ui.overviewTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Conversations with Unblu

Title for the action bar of the conversation or initial engagement overview screen

Engagement UI

Subtitle for initial engagements when agents are available

com.unblu.visitor.ui.engagement.AvailableSubtitle

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Start a new conversation below

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements when agents are available

com.unblu.visitor.ui.engagement.AvailableTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

We're here to help

"Initial engagements" refers to the situation where there are no conversations yet

Subtitle for initial engagements when no agent is available

com.unblu.visitor.ui.engagement.AwaySubtitle

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Send us a message and we'll get back to you

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements if no agent is available

com.unblu.visitor.ui.engagement.AwayTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Currently offline

"Initial engagements" refers to the situation where there are no conversations yet

General system message when creating conversation failed

com.unblu.visitor.ui.engagement.couldNotCreateConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Could not create conversation

Label for "audio call" engagement button

com.unblu.visitor.ui.engagement.engagementAudioCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Call support

Label for "chat" engagement button

com.unblu.visitor.ui.engagement.engagementChat

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Chat to a support agent

Label for "offline message" engagement button

com.unblu.visitor.ui.engagement.engagementOfflineMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Send a message

Label for "PIN" engagement button

com.unblu.visitor.ui.engagement.engagementPin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter PIN

Label for "embedded co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Share website

Label for "mobile co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Co-browse mobile application

Label for "screen sharing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Share screen

Label for "universal co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Share website

Label for "request whiteboard" engagement button

com.unblu.visitor.ui.engagement.engagementRequestWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Whiteboard

Label for "video call" engagement button

com.unblu.visitor.ui.engagement.engagementVideoCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Video call

System message if conversation couldn’t be created because no agent was available

com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

The conversation could not be started because there is no agent available. Please try again later.

Visitor-side PIN UI

PIN component description

com.unblu.visitor.ui.pinDescription

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Contact customer support for a PIN

Description text for the PIN component. Use Markdown for custom formatting.

Error displayed if redeeming PIN fails

com.unblu.visitor.ui.pinError

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Incorrect PIN. Try again.

"PIN entry rate limiting activated" message

com.unblu.visitor.ui.pinErrorRateLimit

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

You have entered an incorrect PIN too many times

Error message displayed if PIN entry rate limiting is triggered by too many unsuccessful attempts

PIN input aria label

com.unblu.visitor.ui.pinInputAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter PIN here

PIN input label

com.unblu.visitor.ui.pinInputLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter PIN

PIN component title

com.unblu.visitor.ui.pinTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Join with PIN

Main pop-out

Title of the visitor pop-out window

com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unblu session

The title of the visitor pop-out window. The title is specified in the "title" element of the HTML "head" section.

ConversationEndedComponent

conversationCanceledLabel

com.unblu.visitordesk.conversationended.conversationCanceledLabel

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**This conversation has been canceled**

Label informing the client that the requested conversation has been canceled

conversationEndedLabel

com.unblu.visitordesk.conversationended.conversationEndedLabel

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**This conversation has ended**

Label informing the client that the conversation has been ended

customInformationCanceled

com.unblu.visitordesk.conversationended.customInformationCanceled

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Custom text added below the general conversation information on the "Conversation canceled/ended" page of canceled conversations. Use Markdown for custom formatting.

Arguments

Name Type Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

customInformationEnded

com.unblu.visitordesk.conversationended.customInformationEnded

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Custom text added below the general conversation information on the "Conversation canceled/ended" page of ended conversations. Use Markdown for custom formatting.

Arguments

Name Type Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

mainTitleCanceled

com.unblu.visitordesk.conversationended.mainTitleCanceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Not possible to join the conversation

Title of the "Conversation canceled" page

mainTitleEnded

com.unblu.visitordesk.conversationended.mainTitleEnded

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Not possible to join the conversation

Title of the "Conversation ended" page

Visitor admission request component

"Cancel request" button label

com.unblu.visitordesk.admission.request.cancelRequestBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Cancel

Custom text for "request admission" window

com.unblu.visitordesk.admission.request.customInformation

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Use Markdown for custom formatting

Arguments

Name Type Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Label for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Email

Placeholder for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailPlaceholder

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter your email address

"Join as an agent" button label

com.unblu.visitordesk.admission.request.joinAsAgentBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Join as an agent

Title of "request admission" window

com.unblu.visitordesk.admission.request.mainTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Join conversation

Label for anonymous visitor’s name input field

com.unblu.visitordesk.admission.request.nicknameLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Name

Placeholder for anonymous visitor’s input field

com.unblu.visitordesk.admission.request.nicknamePlaceholder

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter your name

Placeholder for the anonymous person’s name input field

"Request admission" button label

com.unblu.visitordesk.admission.request.requestAccessBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Join

"Retry" button label

com.unblu.visitordesk.admission.request.retryBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Retry

Label for status message if request canceled

com.unblu.visitordesk.admission.request.statusRequestCanceled

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

**You have canceled your request to join**

The message informs the visitor that they canceled their request to join the conversation

Label for status message if request denied

com.unblu.visitordesk.admission.request.statusRequestDenied

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

**Admission denied**
Please contact the agent who invited you for further information

The message informs the visitor that an agent denied their admission request

Label for status message if request awaiting approval

com.unblu.visitordesk.admission.request.statusWaitingForAdmission

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

**Please wait for the agent to admit you to the conversation**

The message informs the visitor that an agent is reviewing their admission request

Label for status message if request awaiting agent

com.unblu.visitordesk.admission.request.statusWaitingForAgent

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

**Please wait for the agent to join the conversation**

The message informs the visitor that there is no agent present who could review their admission request

Waiting room component

Waiting room window custom text

com.unblu.visitordesk.waitingroom.customInformation

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Custom text added below the general conversation information on the "Waiting room" page. Use Markdown for custom formatting.

Arguments

Name Type Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

mainTitle

com.unblu.visitordesk.waitingroom.mainTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for conversation to start

Title at the top of the "Waiting room" page

waitingForActivationLabel

com.unblu.visitordesk.waitingroom.waitingForActivationLabel

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**Please wait for the agent to start the conversation**

Label informing the client that they are allowed to join, but an agent has to start the conversation first

Whiteboard UI

Toast message when exporting image to chat fails

com.unblu.whiteboard.ui.exportFailedToastText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Failed to export image to chat. Error: ${error}

Arguments

Name Type Description

error

String

Toast message displayed upon successfully exporting image to chat

com.unblu.whiteboard.ui.exportSuccessfulToastText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Image exported to chat

Concierge message texts

Concierge "Enter email" question

com.unblu.conversation.concierge.EnterEmailQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Please enter your email address

Concierge "Enter phone" question

com.unblu.conversation.concierge.EnterPhoneQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Please enter your phone number

"Reason for agent offboarding" message: conversation canceled

com.unblu.conversation.concierge.agentOffboardingReasonConversationCanceledMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The conversation has been canceled

"Reason for agent offboarding" message: conversation ended

com.unblu.conversation.concierge.agentOffboardingReasonConversationEndMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The conversation has ended

"Reason for agent offboarding" message: conversation unassigned

com.unblu.conversation.concierge.agentOffboardingReasonConversationUnassignedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The conversation has been unassigned and all secondary agents have been removed

"Reason for agent offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.agentOffboardingReasonExternalChannelClosedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

"Reason for agent offboarding" message: conversation forwarded

com.unblu.conversation.concierge.agentOffboardingReasonForwardedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The forwarding invitation has been accepted and you have been automatically removed from this conversation.

"Reason for agent offboarding" message: participant removed

com.unblu.conversation.concierge.agentOffboardingReasonKickedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You have been removed from the conversation and will not be able to access it anymore

"Reason for agent offboarding" message: onboarding declined

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingDeclinedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You have not been granted access to the conversation

"Reason for agent offboarding" message: onboarding timed out

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingTimeoutMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Your onboarding process timed out. You cannot join the conversation.

"Reason for agent offboarding" message: other reason

com.unblu.conversation.concierge.agentOffboardingReasonOtherMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You left the conversation

"Reason for agent offboarding" message: person left conversation

com.unblu.conversation.concierge.agentOffboardingReasonPersonLeftMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You left the conversation

"Reason for agent offboarding" message: person removed after timeout

com.unblu.conversation.concierge.agentOffboardingReasonRemovedAfterTimeoutMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You were removed from the conversation after a connection loss

"Reason for agent offboarding" message: solved by bot

com.unblu.conversation.concierge.agentOffboardingReasonSolvedByBotMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The conversation has been marked as "solved" and was therefore ended

"Agent onboarding completed" message

com.unblu.conversation.concierge.agentOnboardingDoneMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Thank you ${recipientName}, let's begin.

Arguments

Name Type Description

recipientName

String

Agent onboarding timeout message for hand-off

com.unblu.conversation.concierge.agentOnboardingGlobalTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

It seems your onboarding process is taking too long, I'll continue the process without waiting for an answer.

Message displayed by the concierge if the agent’s onboarding process takes too long and com.unblu.conversation.concierge.conciergeAgentOnboardingOnTimeoutBehavior is set to HAND_OFF

Idle timeout message during agent onboarding process

com.unblu.conversation.concierge.agentOnboardingIdleTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

It seems nothing's happening here, I'll continue the onboarding process without waiting for an answer.

Message displayed by the concierge if the agent takes too long to respond to a question during the onboarding process

Agent onboarding info message 1

com.unblu.conversation.concierge.agentOnboardingInfoMessage1

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Agent onboarding info message 1

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Agent onboarding info message 2

com.unblu.conversation.concierge.agentOnboardingInfoMessage2

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Agent onboarding info message 2

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Agent onboarding info message 3

com.unblu.conversation.concierge.agentOnboardingInfoMessage3

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Agent onboarding info message 3

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for button to accept terms & conditions during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Accept

Label for button to decline terms & conditions during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Decline

Agent onboarding "terms and conditions" question

com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Before the conversation can start, you must accept the terms and conditions.

Agent onboarding "welcome" message

com.unblu.conversation.concierge.agentOnboardingWelcomeMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Hello, I'm the concierge, here to help get the conversation with your client started.

Arguments

Name Type Description

recipientName

String

Concierge "offboarding global timeout" message

com.unblu.conversation.concierge.offboardingGlobalTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Your offboarding process took too long and will be ended automatically.

Concierge "offboarding idle timeout" message

com.unblu.conversation.concierge.offboardingIdleTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Seems like nothing is happening here, I will end your offboarding for you.

Visitor onboarding timeout message

com.unblu.conversation.concierge.onboardingGlobalTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

It seems your onboarding process is taking too long, I'll forward you to the next available agent.

Idle timeout message during visitor onboarding process

com.unblu.conversation.concierge.onboardingIdleTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Seems like nothing is happening here, I will forward you to the next available agent.

Label for button to accept "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Sure

The label is also used as the text for the reply

Label for button to decline "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

No, thank you

The label is also used as the text for the reply

Concierge "requeue" question during reboarding

com.unblu.conversation.concierge.reboardingAskToRequeueQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Currently, there is no agent in this conversation. Should I forward you to the next available agent?

Concierge "reboarding global timeout" message

com.unblu.conversation.concierge.reboardingGlobalTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Your reboarding process took too long and will be ended automatically.

Concierge "reboarding idle timeout" message

com.unblu.conversation.concierge.reboardingIdleTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Seems like nothing is happening here, I will close your reboarding for you.

Visitor offboarding info message 1

com.unblu.conversation.concierge.visitorOffboardingInfoMessage1

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 1

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 2

com.unblu.conversation.concierge.visitorOffboardingInfoMessage2

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 2

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 3

com.unblu.conversation.concierge.visitorOffboardingInfoMessage3

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 3

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 4

com.unblu.conversation.concierge.visitorOffboardingInfoMessage4

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 4

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 5

com.unblu.conversation.concierge.visitorOffboardingInfoMessage5

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 5

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 6

com.unblu.conversation.concierge.visitorOffboardingInfoMessage6

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 6

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding "rate conversation" request

com.unblu.conversation.concierge.visitorOffboardingRateConversationMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Rate your experience

Text for the request to rate the conversation during the visitor offboarding process

Label for button to decline "rating" question

com.unblu.conversation.concierge.visitorOffboardingRateDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Skip rating

The label text is also used as the text for the reply

"Reason for visitor offboarding" message: conversation canceled

com.unblu.conversation.concierge.visitorOffboardingReasonConversationCanceledMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The conversation has been canceled.
If you have any further questions please reach out to your agent.

"Reason for visitor offboarding" message: conversation ended

com.unblu.conversation.concierge.visitorOffboardingReasonConversationEndMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The conversation has ended.
If you have any further questions please create a new one.

"Reason for visitor offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.visitorOffboardingReasonExternalChannelClosedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

"Reason for visitor offboarding" message: participant removed from conversation

com.unblu.conversation.concierge.visitorOffboardingReasonKickedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You have been removed from the conversation and will not be able to access it anymore.

"Reason for visitor offboarding" message shown during offboarding: onboarding declined

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingDeclinedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

We were unable to connect you. Please start a new conversation.

"Reason for visitor offboarding" message: onboarding timeout

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingTimeoutMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Your onboarding process timed out. You cannot join the conversation.

"Reason for visitor offboarding" message: other reason

com.unblu.conversation.concierge.visitorOffboardingReasonOtherMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You left the conversation.

"Reason for visitor offboarding" message: person left

com.unblu.conversation.concierge.visitorOffboardingReasonPersonLeftMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You left the conversation.

"Reason for visitor offboarding" message: removed after timeout

com.unblu.conversation.concierge.visitorOffboardingReasonRemovedAfterTimeoutMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You were removed from the conversation after a connection loss.

"Reason for visitor offboarding" message: solved by bot

com.unblu.conversation.concierge.visitorOffboardingReasonSolvedByBotMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The conversation has ended.
Please start a new one if you have any further questions.

Label for button to accept "send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Sure

"Ask for email and send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAndAskForEmailQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

If you give us your email address we can send you a log of this conversation.

Text for button to decline "send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

No, thank you

Visitor offboarding "send log" question

com.unblu.conversation.concierge.visitorOffboardingSendLogQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Do you want a log of this conversation to be sent to your email address ${email}?

Arguments

Name Type Description

email

String

Message that sending the conversation log was successful

com.unblu.conversation.concierge.visitorOffboardingSendLogSuccess

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Thank you, the conversation log has been sent to ${email}.

Arguments

Name Type Description

email

String

Message if checking agent availability was successful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityAvailable

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

I will connect you with the next available agent.

The message is displayed at the end of the visitor onboarding process, before connecting the visitor with an agent. This is the message shown if there are agents available.

Message if checking agent availability was unsuccessful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityBusy

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

All agents are currently busy, I will connect you with the next available agent.

The message is displayed at the end of the visitor onboarding process, before connecting the visitor with the next available agent. This is the message shown if all agents are busy.

Concierge "no agent available" message

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityNotAvailable

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Unfortunately there is no agent available at the moment.

Concierge "choose named area" question

com.unblu.conversation.concierge.visitorOnboardingChooseNamedAreaQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Which topic are you interested in today?

Concierge "choose team" question

com.unblu.conversation.concierge.visitorOnboardingChooseTeamQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Which topic are you interested in today?

Concierge "visitor onboarding completed" message

com.unblu.conversation.concierge.visitorOnboardingDoneMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Thank you ${recipientName}, I have everything I need now and will forward you to the next available agent.

Arguments

Name Type Description

recipientName

String

Concierge "email notification" confirmation message

com.unblu.conversation.concierge.visitorOnboardingEmailConfirmation

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Thank you. We will send you an email with a link to this conversation as soon as an agent answers.

Label for button to receive email notification during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Sure

Label for button to decline email notification during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

No, thank you

The label is also used as the text for the reply

Concierge "email notification" question

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

If you give us your email address, we can notify you when an agent answers.

Text asking whether a person should be notified by email when an agent is available. The question is asked during visitor onboarding.

Visitor onboarding info message 1

com.unblu.conversation.concierge.visitorOnboardingInfoMessage1

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor onboarding info message 1

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor onboarding info message 2

com.unblu.conversation.concierge.visitorOnboardingInfoMessage2

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor onboarding info message 2

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor onboarding info message 3

com.unblu.conversation.concierge.visitorOnboardingInfoMessage3

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Visitor onboarding info message 3

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for button to decline "name" question

com.unblu.conversation.concierge.visitorOnboardingNameDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

No, thank you

The label is also used as the text for the reply

Concierge "name" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingNameQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Can you give me your name, please?

Label for button to agree to "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Sure

Concierge "phone confirmation" message

com.unblu.conversation.concierge.visitorOnboardingPhoneConfirmation

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Thank you. We will contact you as soon as possible.

Label for button to decline "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

No, thank you

The label is also used as the text for the reply

Concierge "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Can you provide us with your phone number so that we can call you back?

Asked during visitor onboarding

Label for button to skip concierge "topic" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingTopicDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Skip

The label is also used as the text for the reply

Concierge "topic" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingTopicQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

What topic would you like to talk about?

Label for button to accept terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Accept

Label for button to decline terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Decline

Concierge visitor onboarding "terms and conditions" question

com.unblu.conversation.concierge.visitorOnboardingTsAndCsQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

To start a conversation with one of our agents, we need you to read through and accept our terms and conditions.

Text asking a person to accept the service’s terms and conditions as part of the visitor onboarding process

Concierge visitor onboarding "welcome" message

com.unblu.conversation.concierge.visitorOnboardingWelcomeMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Hello, I'm the concierge. I'll connect you with an agent as soon as possible. We just need to go through a couple of questions together.

Arguments

Name Type Description

recipientName

String

DialogBotConfiguration

sentFailedReasonWebhookFailed

com.unblu.dialogbot.configuration.sentFailedReasonWebhookFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Failed to send message to dialog bot.

Reason displayed if a message could not be send to a dialog bot via webhook.

Log CSV and Excel formatter

Assigned agent source data

com.unblu.conversationhistory.export.assigneeSourceData

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Assigned agent source data

Source data of the assigned agent

Server date and time formatting

Server-side date/time format

com.unblu.core.server.time.dateTimeFormat

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

dd.MM.yyyy HH:mm

Visitor invitation email

Invitation mail template

com.unblu.core.invitationmail.body

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

You are invited to join a conversation with ${inviterName}.

Please click the link below to join:

${link}

Template text for invitation emails

Arguments

Name Type Description

inviterName

String

inviterEmail

String

topic

String

scheduledTime

String

timeZone

String

link

String

inviteeName

String

inviteeEmail

String

Subject of invitation email

com.unblu.core.invitationmail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation invitation

Subject of invitation emails

Time format

com.unblu.core.invitationmail.timeFormat

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

dd.MM.yyyy HH:mmZ

Java DateTime compatible format used throughout the visitor invitation email

Conversation message log export configuration

Prefix for messages rejected by message interceptor

com.unblu.conversation.export.labelMessageRejectedPrefix

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

[BLOCKED]

Used in message logs

Conversation message log email

Footer of conversation message log email

com.unblu.conversation.messagelog.mail.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Beginning of conversation log email

com.unblu.conversation.messagelog.mail.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

Here is the message log you requested:

Arguments

Name Type Description

conversationId

String

participantNames

String

recipientName

String

recipientEmail

String

recipientPhone

String

Log entry format

com.unblu.conversation.messagelog.mail.logEntryFormat

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${serverUtcTime} ${senderName}: ${messageText}

Arguments

Name Type Description

senderName

String

senderPersonId

String

recipientsPersonIds

String

sendUtcTime

String

serverUtcTime

String

messageText

String

Subject of conversation log email

com.unblu.conversation.messagelog.mail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation message log for conversation with ${participantNames}

Arguments

Name Type Description

conversationId

String

participantNames

String

recipientName

String

DispatcherWorkerGroupService

noWorker

com.unblu.dispatcher.dispatcherworkergroupservice.noWorker

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No collaboration instance available

"Password generated" email

"Automatically triggered" text of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system or an administrator.

Footer of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Have a great day!
The Unblu team.

Main content of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Dear ${firstName} ${lastName},

A new password has been generated for your account on ${agentDeskUrl}.

Username: ${userName}

New password: ${generatedPassword}

Arguments

Name Type Description

firstName

String

lastName

String

userName

String

generatedPassword

String

agentDeskUrl

String

recipientEmail

String

Subject of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

New password generated

"Password reset via link" email

Additional text of automatically triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system or an administrator.

Additional content of user-triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email should have been triggered by you. If you did not request a password reset, please ignore this email.

Footer of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Have a great day!
The Unblu team

Main content of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Dear ${userName},

A password reset link was requested for your account.
Please click the following link to generate a new password:

${passwordLink}

This link is valid for 24 hours.

Arguments

Name Type Description

userName

String

passwordLink

String

recipientEmail

String

Subject of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your password reset request

Properties deprecated in Unblu 7

canceled

com.unblu.conversationendreason.canceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Canceled

DEPRECATED - no longer used

"New assignment request" notification email

"Automatically triggered" text in "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer for "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
Your support team

Content of "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

There is a new assignment request

In: ${targetName}

From: ${visitorName}
Initial engagement URL: ${initialEngagementUrl}
Language: ${visitorLanguage}
Location: ${visitorLocationInfo}
System: ${visitorOs}
Browser: ${visitorBrowser}

Links:
Agent Desk: ${acceptAgentDeskLink}
Single Conversation Desk: ${acceptAgentDeskSingleLink}

Arguments

Name Type Description

targetName

String

visitorName

String

conversationTopic

String

visitorLanguage

String

visitorLocationInfo

String

visitorOs

String

visitorBrowser

String

acceptAgentDeskLink

String

acceptAgentDeskSingleLink

String

initialEngagementUrl

String

Subject of "new assignment request" notification emails

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

New assignment request from ${visitorName}

Arguments

Name Type Description

visitorName

String

Agent "new message" notification email

"Automatically triggered" text for agents' "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of agents' "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of agents' "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails for agents

com.unblu.core.push_notification.mail.messages.authenticated.agent.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Anonymous visitor "new message" notification email

"Automatically triggered" text for anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of anonymous visitors' "new message" notification email

com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
To open the conversation again, please visit ${conversationUrl}.

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

recipientName

String

recipientEmail

String

Subject of anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientPersonSourceId

String

recipientName

String

Authenticated visitor "new message" notification email

"Automatically triggered" text for authenticated visitor "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of authenticated visitor "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of authenticated visitor "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails for authenticated visitors

com.unblu.core.push_notification.mail.messages.authenticated.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Agent forwarding notification email

"Automatically triggered" text in "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded you a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation forwarded by ${invitationCreator}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

Agent invitation notification email

"Automatically triggered" text in "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${invitationRecipient},

${invitationCreator} invited you to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation invitation from ${invitationCreator}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

Team forwarding notification email

"Automatically triggered" text in "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "conversation team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded your team a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation forwarded by ${invitationCreator}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

Team invitation notification email

"Automatically triggered" text in "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${invitationRecipient},

${invitationCreator} invited your team to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation invitation from ${invitationCreator}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

Deputy delegation notification email

"Automatically triggered" text in "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${recipientName},

${contextPersonName} created a conversation with ${primaryAgentName} and the conversation has now been delegated to you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name Type Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

Inbound request notification email

"Automatically triggered" text in "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${recipientName},

${contextPersonName} started a conversation with you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name Type Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

Incoming call notification email

"Automatically triggered" text for "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name Type Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming call from ${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

conversationId

String

Missed call notification emails

"Automatically triggered" text for "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name Type Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Missed call from ${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

conversationId

String

Message texts configuration

General system message displayed when a visitor cancels their request to join a conversation

com.unblu.conversation.message.admissionCanceledGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${requestingVisitorName} canceled their request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

requestingVisitorName

String

Personal system message displayed to the visitor who cancels their request to join a conversation

com.unblu.conversation.message.admissionCanceledPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You canceled your request to join the conversation

Category CONVERSATION_ADMISSION

General system message displayed when an agent denies a visitor’s request to join a conversation

com.unblu.conversation.message.admissionDeniedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${respondingAgentName} denied ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

respondingAgentName

String

requestingVisitorName

String

Personal system message displayed to the agent who denies a visitor’s request to join a conversation

com.unblu.conversation.message.admissionDeniedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You denied ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

requestingVisitorName

String

General system message displayed when an agent grants a visitor’s request to join a conversation

com.unblu.conversation.message.admissionGrantedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${respondingAgentName} granted ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

respondingAgentName

String

requestingVisitorName

String

Personal system message displayed to the agent who grants a visitor’s request to join a conversation

com.unblu.conversation.message.admissionGrantedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You granted ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

requestingVisitorName

String

General system message displayed when a visitor asks to join a conversation

com.unblu.conversation.message.admissionRequestedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${requestingVisitorName} asked to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

requestingVisitorName

String

Personal system message displayed to the visitor who asks to join a conversation

com.unblu.conversation.message.admissionRequestedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You asked to join the conversation

Category CONVERSATION_ADMISSION

General system message displayed when an agent redeemed their invitation

com.unblu.conversation.message.agentInvitationRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingAgentName} redeemed the invitation

Category AGENT_INVITATION

Arguments

Name Type Description

redeemingAgentName

String

Personal system message displayed to the agent who redeemed their invitation

com.unblu.conversation.message.agentInvitationRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the invitation

Category AGENT_INVITE

General system message displayed when an agent’s invitation is revoked

com.unblu.conversation.message.agentInvitationRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} revoked the invitation of the agent ${invitedAgentName}

Category AGENT_INVITATION

Arguments

Name Type Description

invitingAgentName

String

invitedAgentName

String

Personal system message displayed to the agent who revoked another agent’s invitation

com.unblu.conversation.message.agentInvitationRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the invitation of the agent ${invitedAgentName}

Category AGENT_INVITATION

Arguments

Name Type Description

invitedAgentName

String

General system message displayed when an agent is invited to join a conversation

com.unblu.conversation.message.agentInvitedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the agent ${invitedAgentName} to join the conversation

Category AGENT_INVITATION.

Arguments

Name Type Description

invitingAgentName

String

invitedAgentName

String

Personal system message for the agent who invited another agent to join a conversation

com.unblu.conversation.message.agentInvitedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the agent ${invitedAgentName} to join the conversation

Category AGENT_INVITATION

Arguments

Name Type Description

invitedAgentName

String

Message for layer activation request

com.unblu.conversation.message.approvalLayerActivationRequest

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow collaboration on ${layerType}?

Arguments

Name Type Description

layerType

String

Message for "layer control" approval

com.unblu.conversation.message.approvalLayerControl

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow remote control of ${layerType}?

Arguments

Name Type Description

layerType

String

Message for "mark layer" approval

com.unblu.conversation.message.approvalLayerMarking

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow highlighting on ${layerType}?

Arguments

Name Type Description

layerType

String

Label for "approve" option

com.unblu.conversation.message.approvalOptionApprove

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

OK

Label for "decline" option

com.unblu.conversation.message.approvalOptionDecline

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Maybe later

Label for "approved" status

com.unblu.conversation.message.approvalStatusApproved

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The approval has been accepted

Label for "canceled" status

com.unblu.conversation.message.approvalStatusCanceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Approval request canceled

Label for "declined" status

com.unblu.conversation.message.approvalStatusDeclined

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The approval request has been declined

Label for "pending" status

com.unblu.conversation.message.approvalStatusPending

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for the response...

Label for "timed out" status

com.unblu.conversation.message.approvalStatusTimedOut

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The approval timed out

General system message for automatic server instance migration

com.unblu.conversation.message.automaticTerminateCollaborationServer

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

For technical reasons, this conversation must be migrated now

Category TERMINATING_INSTANCES

General system message for automatic Rendering Service termination

com.unblu.conversation.message.automaticTerminateRenderingService

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

For technical reasons, ${target} must be terminated now

Category TERMINATING_INSTANCES

Arguments

Name Type Description

target

String

Label for imminent migration acknowledgment button

com.unblu.conversation.message.boardingProcessImminentMigrationAcknowledgeButton

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

OK

This is the only option presented to a user for the imminent boarding process migration message

Footer of active offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingActive

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

*offboarding* active

Footer of ended offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingEnded

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

*offboarding* ended

General header of offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderGeneral

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**offboarding** ${participantName}

Arguments

Name Type Description

participantName

String

Personal header of offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderPersonal

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

**offboarding** you

Footer of an active onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingActive

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

*onboarding active*

Footer of an ended onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingEnded

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

*onboarding ended*

General header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderGeneral

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**onboarding** ${participantName}

Arguments

Name Type Description

participantName

String

Personal header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderPersonal

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

**onboarding** you

Footer of active reboarding bot thread

com.unblu.conversation.message.botThreadReboardingActive

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

*reboarding active*

Footer of ended reboarding bot thread

com.unblu.conversation.message.botThreadReboardingEnded

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

*reboarding ended*

General header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderGeneral

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**reboarding** ${participantName}

Arguments

Name Type Description

participantName

String

Personal header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderPersonal

  • Type: Markdown text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

**reboarding** you

General system message sent when a call is aborted

com.unblu.conversation.message.callAbortedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} aborted the call

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

Personal system message sent to the person who declined an incoming call

com.unblu.conversation.message.callDeclinedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You declined the call

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

General system message sent when a call is ended

com.unblu.conversation.message.callEndedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} ended the call

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

Personal system message sent to the person who ended a call

com.unblu.conversation.message.callEndedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You ended the call

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

General system message sent when a participant joined a call

com.unblu.conversation.message.callJoinedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} joined the call publishing ${publishingState}

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

publishingState

String

Personal system message sent to the person joining a call

com.unblu.conversation.message.callJoinedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You joined the call publishing ${publishingState}

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

publishingState

String

General system message sent when a participant left an active call

com.unblu.conversation.message.callLeftGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} left the call

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

Personal system message sent to the person who left an active call

com.unblu.conversation.message.callLeftPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You left the call

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

General system message sent when a participant changed their publishing state

com.unblu.conversation.message.callPublishingChangedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} is now publishing ${publishingState}

Category CALL_PARTICIPANT_PUBLISHING_STATE

Arguments

Name Type Description

participantName

String

publishingState

String

Personal system message displayed to a person who changed their publishing state

com.unblu.conversation.message.callPublishingChangedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You are now publishing ${publishingState}

Category CALL_PARTICIPANT_PUBLISHING_STATE

Arguments

Name Type Description

participantName

String

publishingState

String

Message sent to a conversation if nobody is available to answer a call and the caller requests a callback

com.unblu.conversation.message.callRequestCallbackMessage

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Please call me back

Arguments

Name Type Description

participantName

String

otherPersonNames

String

Personal system message sent to the person who took a snapshot of their own video stream

com.unblu.conversation.message.callSnapshotCapturedOfItselfPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You took a snapshot of your own video stream

Category CALL_SNAPSHOT

Personal system message sent to the participant who took a snapshot of another participant’s video stream

com.unblu.conversation.message.callSnapshotCapturedOfPersonPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You took a snapshot of ${snapshottedName}'s video stream

Category CALL_SNAPSHOT

Arguments

Name Type Description

snapshottedName

String

General system message sent when a call is started

com.unblu.conversation.message.callStartGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} started a ${callType}

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

callType

String

Personal system message for the person who started a call

com.unblu.conversation.message.callStartPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You started a ${callType}

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

callType

String

Personal system message displayed to the person who resumed co-browsing

com.unblu.conversation.message.cobrowsingContinuedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You resumed co-browsing

Category LAYER_ACTION_SHARING_PAUSE

Arguments

Name Type Description

person

String

Personal system message displayed to the person who paused co-browsing

com.unblu.conversation.message.cobrowsingPausedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You paused co-browsing

Category LAYER_ACTION_SHARING_PAUSE

Arguments

Name Type Description

person

String

General system message sent when awaited person type is set

com.unblu.conversation.message.conversationAwaitedPersonTypeSetGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initiatingPersonName} set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

initiatingPersonName

String

newAwaitedPersonType

String

Personal system message for person who set awaited person type

com.unblu.conversation.message.conversationAwaitedPersonTypeSetPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

newAwaitedPersonType

String

General system message when conversation recording failed to initialize

com.unblu.conversation.message.conversationRecordingDeniedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation recording failed, activating ${layerName} denied

Mainly relevant for the SYNCHRONOUS/ABORT mode. Category RECORDING_LIFECYCLE.

Arguments

Name Type Description

layerName

String

General system message when recording stops

com.unblu.conversation.message.conversationRecordingEndGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Recording stopped

Category RECORDING_LIFECYCLE

General system message when recording failed

com.unblu.conversation.message.conversationRecordingFailedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Recording failed

Category RECORDING_LIFECYCLE

General system message when recording starts

com.unblu.conversation.message.conversationRecordingStartGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Recording started

Category RECORDING_LIFECYCLE

General system message displayed when an agent accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingPersonName} accepted the conversation request on behalf of ${namedArea}

Category VISITOR_INVITATION

Arguments

Name Type Description

redeemingPersonName

String

namedArea

String

Personal system message displayed to the agent who accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You accepted the conversation request for the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name Type Description

namedArea

String

General system message displayed when the conversation request for a named area is revoked

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingAgentName} revoked the conversation request in the queue of the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingAgentName

String

namedArea

String

Personal system message displayed to the agent who revoked a conversation request for a named area

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the conversation request in the queue of the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name Type Description

namedArea

String

General system message displayed when an agent accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingPersonName} accepted the conversation request

Category VISITOR_INVITATION

Arguments

Name Type Description

redeemingPersonName

String

Personal system message displayed to the agent who accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You accepted the conversation request

Category VISITOR_INVITATION

General system message displayed when a conversation’s scheduled time changes

com.unblu.conversation.message.conversationScheduledTimeChangedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initiatingPersonName} changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

initiatingPersonName

String

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

Personal system message displayed to the person who changed a conversation’s scheduled time

com.unblu.conversation.message.conversationScheduledTimeChangedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

General system message displayed when the topic of a conversation is set

com.unblu.conversation.message.conversationTopicSetGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initiatingPersonName} set topic to "${newTopic}"

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

initiatingPersonName

String

newTopic

String

Personal system message for the person who set the topic of a conversation

com.unblu.conversation.message.conversationTopicSetPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You set the topic to "${newTopic}"

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

newTopic

String

General system message for custom conversation action invocation

com.unblu.conversation.message.customConversationActionInvokedGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

${calleePersonName} invoked the custom conversation action ${action}

General system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

calleePersonName

String

action

String

Personal system message for custom conversation action invocation

com.unblu.conversation.message.customConversationActionInvokedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You invoked the custom conversation action ${action}

Personal system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

action

String

General system message for custom message action invocation

com.unblu.conversation.message.customMessageActionInvokedGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

${calleePersonName} invoked the custom message action ${action}

General system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

calleePersonName

String

action

String

Personal system message for custom message action invocation

com.unblu.conversation.message.customMessageActionInvokedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You invoked the custom message action ${action}

Personal system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

action

String

General system message for custom person action invocation

com.unblu.conversation.message.customPersonActionInvokedGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

${calleePersonName} invoked the custom person action ${action} on ${targetPersonName}

General system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

calleePersonName

String

action

String

targetPersonName

String

Personal system message for custom person action invocation

com.unblu.conversation.message.customPersonActionInvokedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You invoked the custom person action ${action} on ${targetPersonName}

Personal system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

action

String

targetPersonName

String

Message during file scanning

com.unblu.conversation.message.fileScanning

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Scanning file: ${fileName}

Category FILE_UPLOAD

Arguments

Name Type Description

participantName

String

fileName

String

Message when file upload rejected

com.unblu.conversation.message.fileUploadRejected

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File rejected: ${reason}

Category FILE_UPLOAD

Arguments

Name Type Description

participantName

String

fileName

String

reason

String

General system message displayed when a conversation is forwarded to another agent

com.unblu.conversation.message.forwardedToAgentGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${forwardingAgentName} has forwarded the conversation to the agent ${targetAgentName}

Category FORWARDING

Arguments

Name Type Description

targetAgentName

String

forwardingAgentName

String

General system message displayed when a conversation is forwarded to a named area

com.unblu.conversation.message.forwardedToNamedAreaGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${forwardingAgentName} requeued the conversation for the named area ${targetNamedAreaName}

Category FORWARDING

Arguments

Name Type Description

targetNamedAreaName

String

forwardingAgentName

String

General system message displayed when a conversation is forwarded to a team

com.unblu.conversation.message.forwardedToTeamGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${forwardingAgentName} has forwarded the conversation to the team ${targetTeamName}

Category FORWARDING

Arguments

Name Type Description

targetTeamName

String

forwardingAgentName

String

Personal system message displayed when the conversation has been forwarded to another team

com.unblu.conversation.message.forwardedToTeamPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your conversation has been forwarded to another team. Please wait until the next agent joins...

Category FORWARDING

General system message displayed when the forwarding of a conversation to an agent is redeemed

com.unblu.conversation.message.forwardingToAgentRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingAgentName} redeemed the forwarding

Category FORWARDING_STATE

Arguments

Name Type Description

redeemingAgentName

String

Personal system message displayed to the agent who redeemed the forwarding of a conversation to themselves

com.unblu.conversation.message.forwardingToAgentRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the forwarding to yourself

Category FORWARDING_STATE

General system message displayed when the forwarding of a conversation to an agent is revoked

com.unblu.conversation.message.forwardingToAgentRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingAgentName} revoked the forwarding to the agent ${targetAgentName}

Category FORWARDING_STATE

Arguments

Name Type Description

revokingAgentName

String

targetAgentName

String

Personal system message displayed to the agent who revoked the forwarding of a conversation to an agent

com.unblu.conversation.message.forwardingToAgentRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the forwarding to the agent ${targetAgentName}

Category FORWARDING_STATE

Arguments

Name Type Description

targetAgentName

String

General system message displayed when the forwarding of a conversation to a team is redeemed

com.unblu.conversation.message.forwardingToTeamRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingAgentName} redeemed the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name Type Description

redeemingAgentName

String

targetTeamName

String

Personal system message displayed to the agent who redeemed the forwarding of a conversation to a team

com.unblu.conversation.message.forwardingToTeamRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name Type Description

targetTeamName

String

General system message displayed when forwarding a conversation to a team is revoked

com.unblu.conversation.message.forwardingToTeamRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingAgentName} revoked the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name Type Description

revokingAgentName

String

targetTeamName

String

Personal system message for the agent who revoked the forwarding of a conversation to a team

com.unblu.conversation.message.forwardingToTeamRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name Type Description

targetTeamName

String

Message sent to a visitor if an agent redeems a conversation request but won’t deal with it until later

com.unblu.conversation.message.invitationRedeemedButWillHandleLater

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

I'm not available right now. I'll get back to you as soon as possible.

General system message when an agent is made a conversation’s new assigned agent, making it their responsibility

com.unblu.conversation.message.isNowAssignedAgentGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} is now the assigned agent of the conversation

Category PARTICIPANT_ROLE_CHANGE

Arguments

Name Type Description

participantName

String

General system message displayed when a person activated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkActivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${person} activated mark mode

Category LAYER_ACTION_CONTROL

Arguments

Name Type Description

person

String

Personal system message displayed to the person who activated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkActivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You activated mark mode

Category LAYER_ACTION_CONTROL.

General system message displayed when a person deactivated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkDeactivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${person} deactivated mark mode

Category LAYER_ACTION_CONTROL

Arguments

Name Type Description

person

String

Personal system message displayed to the person who deactivated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkDeactivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You deactivated mark mode

Category LAYER_ACTION_CONTROL

General system message displayed when a person activated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlActivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${person} activated remote control

Category LAYER_ACTION_CONTROL

Arguments

Name Type Description

person

String

Personal system message displayed to the person who activated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlActivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You activated remote control

Category LAYER_ACTION_CONTROL

General system message displayed when a person deactivated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlDeactivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${person} deactivated remote control

Category LAYER_ACTION_CONTROL

Arguments

Name Type Description

person

String

Personal system message displayed to the person who deactivated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlDeactivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You deactivated remote control

Category LAYER_ACTION_CONTROL

System message displayed if the system activated a collaboration layer

com.unblu.conversation.message.layerActivatedBySystem

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was activated

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a person activated a collaboration layer

com.unblu.conversation.message.layerActivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${activatingPersonName} activated ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

activatingPersonName

String

Personal system message displayed to the person who activated a layer

com.unblu.conversation.message.layerActivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You launched ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a participant declined the request to activate a layer

com.unblu.conversation.message.layerActivationDeclinedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${decliningPersonName} declined to activate ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

decliningPersonName

String

Personal system message displayed to the person who declined the request to activate a layer

com.unblu.conversation.message.layerActivationDeclinedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You declined to activate ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a collaboration layer is stopped due to inactivity

com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was stopped because of inactivity

Category LAYER_INACTIVITY

Arguments

Name Type Description

layerName

String

Personal system message displayed to the layer owner when their collaboration layer is stopped due to inactivity

com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was stopped because of inactivity

Category LAYER_INACTIVITY

Arguments

Name Type Description

layerName

String

System message displayed when the system deactivated a layer

com.unblu.conversation.message.layerDeactivatedBySystem

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was stopped

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a person deactivated a layer

com.unblu.conversation.message.layerDeactivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was stopped by ${deactivatingPersonName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

deactivatingPersonName

String

Personal system message displayed to the person who deactivated a layer

com.unblu.conversation.message.layerDeactivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You stopped ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

Personal system message displayed to the secondary agent who was removed from a conversation because the assigned agent left

com.unblu.conversation.message.lifecycleConversationUnassignedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You have been removed from the conversation because the assigned agent left the conversation
  1. Category PARTICIPANT_LEFT_REASON

Personal system message for the participant who forwarded the conversation and was removed because the forwarding was accepted

com.unblu.conversation.message.lifecycleParticipantForwardedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

The forwarding invitation has been accepted. You have been automatically removed from this conversation.

Category PARTICIPANT_LEFT_REASON

General system message displayed when participant joins conversation

com.unblu.conversation.message.lifecycleParticipantJoinedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} joined the conversation

Category PARTICIPANT_JOINED

Arguments

Name Type Description

participantName

String

Personal system message displayed to the participanty who joined a conversation

com.unblu.conversation.message.lifecycleParticipantJoinedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You joined the conversation

Category PARTICIPANT_JOINED

Arguments

Name Type Description

participantName

String

Personal system message displayed to the participant who was removed from the conversation

com.unblu.conversation.message.lifecycleParticipantKickedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You have been removed from the conversation and will not be able to access it anymore

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who left the conversation for some other reason

com.unblu.conversation.message.lifecycleParticipantLeftOtherPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You left the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who has left a conversation

com.unblu.conversation.message.lifecycleParticipantLeftPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You left the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who did not complete the onboarding process

com.unblu.conversation.message.lifecycleParticipantOnboardingDeclinedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You didn't complete the onboarding process and may therefore not join the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who ran into a timeout during the onboarding process

com.unblu.conversation.message.lifecycleParticipantOnboardingTimeoutPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Your onboarding timed out, so you may not join the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to a participant removed from a conversation after a timeout due to inactivity

com.unblu.conversation.message.lifecycleParticipantRemovedAfterTimeoutPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You were removed from the conversation after a loss of connection

Category PARTICIPANT_LEFT_REASON

System message displayed when conversation state changed

com.unblu.conversation.message.lifecycleStateChange

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation state switched from ${previousState} to ${newState}

Category CONVERSATION_LIFECYCLE

Arguments

Name Type Description

previousState

String

newState

String

General system message for manual Collaboration Server migration

com.unblu.conversation.message.manualTerminateCollaborationServerGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

${personName} migrated the conversation. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name Type Description

personName

String

Personal system message for manual Collaboration Server migration

com.unblu.conversation.message.manualTerminateCollaborationServerPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You migrated the conversation. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

General system message for manual Rendering Service termination

com.unblu.conversation.message.manualTerminateRenderingServiceGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

${personName} terminated ${target}. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name Type Description

target

String

personName

String

Personal system message for manual Rendering Service termination

com.unblu.conversation.message.manualTerminateRenderingServicePersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You terminated ${target}. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name Type Description

target

String

General system message displayed when a person changed their visibility in a conversation to "hidden"

com.unblu.conversation.message.participantChangedToHiddenGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

${participantName} is now hidden

Category PARTICIPANT_VISIBILITY_CHANGE

Arguments

Name Type Description

participantName

String

Personal system message for a person who changed their visibility to "hidden"

com.unblu.conversation.message.participantChangedToHiddenPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

You're now a hidden participant.
Visitors can't see your avatar, and you don't receive incoming call notifications.
You can still write messages, start calls, and join active calls manually.

Category PARTICIPANT_VISIBILITY_CHANGE

General system message displayed when a participant changed their visibility in a conversation to "visible"

com.unblu.conversation.message.participantChangedToVisibleGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

${participantName} is now visible

Category PARTICIPANT_VISIBILITY_CHANGE

Arguments

Name Type Description

participantName

String

Personal system message displayed to the participant who changed their visibility to "visible"

com.unblu.conversation.message.participantChangedToVisiblePersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Your participation is now fully visible to everyone. You will also receive incoming call notifications.

Category PARTICIPANT_VISIBILITY_CHANGE

Fallback message for "recording available" message when the message can’t be restored in the conversation

com.unblu.conversation.message.recordingAvailableFallback

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Recording available: ${fileName} (${fileSize} • ${duration})

Category FILE_UPLOAD

Arguments

Name Type Description

fileName

String

fileSize

String

duration

String

System message displayed when the system switched to another layer

com.unblu.conversation.message.switchedToLayerBySystem

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Switched to ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a person switched to another layer

com.unblu.conversation.message.switchedToLayerGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${switchingPersonName} switched to ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

switchingPersonName

String

Personal system message displayed to the person who switched to another collaboration layer

com.unblu.conversation.message.switchedToLayerPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You switched to ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a team’s invitation is redeemed

com.unblu.conversation.message.teamInvitationRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingAgentName} redeemed the invitation of the team ${teamName}

Category AGENT_INVITATION

Arguments

Name Type Description

redeemingAgentName

String

teamName

String

Personal system message displayed to the agent who redeemed a team’s invitation

com.unblu.conversation.message.teamInvitationRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the invitation of the team ${teamName}

Category AGENT_INVITATION

Arguments

Name Type Description

teamName

String

General system message displayed when a team’s invitation is revoked

com.unblu.conversation.message.teamInvitationRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} revoked the invitation of the team ${teamName}

Category AGENT_INVITATION

Arguments

Name Type Description

invitingAgentName

String

teamName

String

Personal system message displayed to the agent who revoked a team’s invitation

com.unblu.conversation.message.teamInvitationRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the invitation of the team ${teamName}

Category AGENT_INVITATION

Arguments

Name Type Description

teamName

String

General system message displayed when a team is invited to join a conversation

com.unblu.conversation.message.teamInvitedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the team ${teamName} to join the conversation

Category AGENT_INVITATION

Arguments

Name Type Description

invitingAgentName

String

teamName

String

Personal system message displayed to the agent who invited another team to join a conversation

com.unblu.conversation.message.teamInvitedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the team ${teamName} to join the conversation

Category AGENT_INVITATION

Arguments

Name Type Description

teamName

String

General system message displayed when a visitor is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited a visitor to join the conversation via a link

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

Personal system message displayed to the agent who invited a visitor to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited a visitor to the conversation via a link

Category VISITOR_INVITATION

General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknameGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via a link

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

email

String

nickname

String

Personal system message displayed to the agent who invited a visitor with a nickname and an email address to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknamePersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the visitor ${nickname} with email address ${email} to the conversation via a link

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when a visitor with an email address is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via link

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

email

String

Personal system message displayed to the agent who invited a visitor with an email address to join a conversation via link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the visitor with the email address ${email} to join the conversation via a link

Category VISITOR_INVITATION.

Arguments

Name Type Description

email

String

General system message displayed when a visitor with a nickname is invited to a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithNicknameGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via a link

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

nickname

String

Personal system message displayed to the person who invited a visitor with a nickname to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithNicknamePersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the visitor ${nickname} to join the conversation via a link

Category VISITOR_INVITATION

Arguments

Name Type Description

nickname

String

General system message displayed when a visitor is invited to join a conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the visitor to join the conversation via an email to ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

email

String

Personal system message displayed to the agent who invited a visitor to join a conversation via an email to their address

com.unblu.conversation.message.visitorInvitedViaMailPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the visitor to the conversation via an email to ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

General system message displayed when a visitor with a nickname is invited to join a conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailWithNicknameGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via an email to ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

email

String

nickname

String

Personal system message displayed to the agent who invited a visitor with a nickname to join conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailWithNicknamePersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the visitor ${nickname} to join the conversation via an email to ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when a visitor is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited a visitor to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

Personal system message displayed to the agent who invited a visitor to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited a visitor to join the conversation via PIN

Category VISITOR_INVITATION

General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknameGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

email

String

nickname

String

Personal system message for the person who invited a visitor with a nickname and an email address to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknamePersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the visitor ${nickname} with email address ${email} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when a visitor with an email address is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

email

String

Personal system message displayed to the person who invited a visitor with an email address to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the visitor with the email address ${email} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

General system message displayed when a visitor with a nickname is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithNicknameGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name Type Description

invitingAgentName

String

nickname

String

Personal system message displayed to the person who invited a visitor with a nickname to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithNicknamePersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the visitor ${nickname} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name Type Description

nickname

String

General system message displayed when a visitor’s link invitation is redeemed

com.unblu.conversation.message.visitorLinkInvitationRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingPersonName} redeemed a link invitation

Category VISITOR_INVITATION

Arguments

Name Type Description

redeemingPersonName

String

Personal system message displayed to the person who redeemed a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the link invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s link invitation is renewed

com.unblu.conversation.message.visitorLinkInvitationRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed a link invitation

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

Personal system message displayed to the person who renewed a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed a link invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s link invitation is revoked

com.unblu.conversation.message.visitorLinkInvitationRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked a link invitation

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

Personal system message displayed to the person who revoked a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked a link invitation

Category VISITOR_INVITATION

General system message displayed when the link invitation of a visitor with a nickname and an email address is renewed

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed a link invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

email

String

nickname

String

Personal system message displayed to the agent who renewed the link invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed a link invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when the link invitation of a visitor with a nickname and an email address is revoked

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked a link invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

email

String

nickname

String

Personal system message displayed to the person who revoked the link invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked a link invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when the link invitation of a visitor with an email address is renewed

com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed a link invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

email

String

Personal system message displayed to the agent who renewed the link invitation of a visitor with an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed a link invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

General system message displayed when the link invitation of a visitor with an email address is revoked

com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked a link invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

email

String

Personal system message displayed to the agent who revoked the link invitation of a visitor with an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked a link invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

General system message displayed when the link invitation of a visitor with a nickname is renewed

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed a link invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

nickname

String

Personal system message displayed to the agent who renewed the link invitation of a visitor with a nickname

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed a link invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

nickname

String

General system message displayed when the link invitation of a visitor with a nickname is revoked

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked a link invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

nickname

String

Personal system message displayed to the agent who revoked the link invitation of a visitor with a nickname

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked a link invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

nickname

String

General system message displayed when a visitor’s email invitation is redeemed

com.unblu.conversation.message.visitorMailInvitationRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingPersonName} redeemed the email invitation

Category VISITOR_INVITATION

Arguments

Name Type Description

redeemingPersonName

String

Personal system message displayed to the person who redeemed a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the email invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s email invitation is renewed

com.unblu.conversation.message.visitorMailInvitationRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed the email invitation for ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

email

String

Personal system message displayed to the agent who renewed a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed the email invitation for ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

General system message displayed when a visitor’s email invitation is revoked

com.unblu.conversation.message.visitorMailInvitationRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked the email invitation for ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

email

String

Personal system message displayed to the agent who revoked a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the email invitation for ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

General system message displayed when the email invitation of a visitor with a nickname is renewed

com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed the email invitation for ${email} of the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

email

String

nickname

String

Personal system message displayed to the agent who renewed the email invitation of a visitor with a nickname

com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed the email invitation for the email address ${email} of the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when the email invitation of a visitor with a nickname is revoked

com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked the email invitation for the email address ${email} of the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

email

String

nickname

String

Personal system message displayed to the agent who revoked the email invitation of a visitor with a nickname

com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the email invitation for the email address ${email} of the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when a visitor’s PIN invitation is redeemed

com.unblu.conversation.message.visitorPinInvitationRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingPersonName} redeemed a PIN invitation

Category VISITOR_INVITATION

Arguments

Name Type Description

redeemingPersonName

String

Personal system message displayed to the person who redeemed a visitor’s PIN invitation

com.unblu.conversation.message.visitorPinInvitationRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the PIN invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s PIN invitation is renewed

com.unblu.conversation.message.visitorPinInvitationRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed a PIN invitation

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

Personal system message displayed to the agent who renewed a visitor’s PIN invitation

com.unblu.conversation.message.visitorPinInvitationRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed a PIN invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s PIN invitation is revoked

com.unblu.conversation.message.visitorPinInvitationRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked a PIN invitation

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

Personal system message displayed to the agent who revoked a visitor’s PIN invitation

com.unblu.conversation.message.visitorPinInvitationRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked a PIN invitation

Category VISITOR_INVITATION

General system message displayed when the PIN invitation of a visitor with a nickname and an email address is renewed

com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed a PIN invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

email

String

nickname

String

Personal system message displayed to the agent who renewed the PIN invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed a PIN invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when the PIN invitation of a visitor with a nickname and an email address is revoked

com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked a PIN invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

email

String

nickname

String

Personal system message displayed to the agent who revoked the PIN invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked a PIN invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

nickname

String

General system message displayed when the PIN invitation of a visitor with an email address is renewed

com.unblu.conversation.message.visitorPinInvitationWithMailRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed a PIN invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

email

String

Personal system message displayed to the agent who renewed the PIN invitation of a visitor with an email address

com.unblu.conversation.message.visitorPinInvitationWithMailRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed a PIN invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

General system message displayed when the PIN invitation of a visitor with an email address is revoked

com.unblu.conversation.message.visitorPinInvitationWithMailRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked a PIN invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

email

String

Personal system message displayed to the agent who revoked the PIN invitation of a visitor with an email address

com.unblu.conversation.message.visitorPinInvitationWithMailRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked a PIN invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name Type Description

email

String

General system message displayed when the PIN invitation of a visitor with a nickname is renewed

com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${renewingPersonName} renewed a PIN invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

renewingPersonName

String

nickname

String

Personal system message displayed to the agent who renewed the PIN invitation of a visitor with a nickname

com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You renewed a PIN invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

nickname

String

General system message displayed when the PIN invitation of a visitor with a nickname is revoked

com.unblu.conversation.message.visitorPinInvitationWithNicknameRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingPersonName} revoked a PIN invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingPersonName

String

nickname

String

Personal system message displayed to the agent who revoked the PIN invitation of a visitor with a nickname

com.unblu.conversation.message.visitorPinInvitationWithNicknameRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked a PIN invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name Type Description

nickname

String

Conversation bots

"Mandatory bot dialog offer not answered" message

com.unblu.conversation.bot.mandatoryBotDialogOfferNotAnswered

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Due to technical issues, the conversation has ended.

Message displayed when a mandatory bot configured for a conversation isn’t responding to dialog offers

"Mandatory bot disabled" message

com.unblu.conversation.bot.mandatoryBotDisabled

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Due to technical issues, the conversation has ended.

Message displayed during the boarding process when a mandatory bot for a conversation is disabled

"Mandatory bot doesn’t exist" message

com.unblu.conversation.bot.mandatoryBotNonexistent

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Due to technical issues, the conversation has ended.

Message displayed during the boarding process when a mandatory bot for a conversation doesn’t exist in the system anymore

Conversation message interceptors configuration

Message interceptor timeout reason

com.unblu.conversation.message_interceptor.timeoutErrorLabel

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Timeout

Reason used when a timeout occurs while interacting with a message interceptor

Message interceptor unknown error reason

com.unblu.conversation.message_interceptor.unknownErrorLabel

  • Type: Simple text

  • Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE

  • Visibility: PUBLIC

  • Default:

Unknown error

Reason used when an error other than a timeout occurs while interacting with a message interceptor

Layer texts

Document co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleDocumentCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Viewing documents

The title for the document co-browsing layer when it is displayed on the visitor side

Context migration co-browsing layer title for owner

com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnContextMigrationCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Sharing my browser tab

The layer owner’s title for the context migration co-browsing layer when it is displayed on the visitor side

Embedded co-browsing layer title for owner

com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Sharing my browser tab

The layer owner’s title for the embedded co-browsing layer when it is displayed on the visitor side

Mobile co-browsing layer title for owner

com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Sharing my application screen

The layer owner’s title for the mobile co-browsing layer when it is displayed on the visitor side

Screen sharing layer title for owner

com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Sharing my screen

The layer owner’s title for the screen sharing layer when it is displayed on the visitor side

Context migration co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteContextMigrationCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Viewing browser tab of ${owner}

The title for someone else’s context migration co-browsing layer when it is displayed on the visitor side

Arguments

Name Type Description

owner

String

Embedded co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Viewing browser tab of ${owner}

The title for someone else’s embedded co-browsing layer when it is displayed on the visitor side

Arguments

Name Type Description

owner

String

Mobile co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Viewing mobile app of ${owner}

The title for someone else’s mobile co-browsing layer when it is displayed on the visitor side

Arguments

Name Type Description

owner

String

Screen sharing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Viewing screen of ${owner}

The title for someone else’s screen sharing layer when it is displayed on the visitor side

Arguments

Name Type Description

owner

String

Universal co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleUniversalCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Viewing websites

The title for the universal co-browsing layer when it is displayed on the visitor side

Whiteboard layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Viewing whiteboard

Title for the whiteboard layer when it is displayed on visitor side

Document co-browsing layer title

com.unblu.conversation.collabspace.layer.layerTitleDocumentCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Documents

Title for the document co-browsing layer

Context migration co-browsing layer title (owner)

com.unblu.conversation.collabspace.layer.layerTitleOwnContextMigrationCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

My browser tab

Title of the context migration co-browsing layer displayed to the owner of the layer

Embedded co-browsing layer title (owner)

com.unblu.conversation.collabspace.layer.layerTitleOwnEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

My browser tab

Title of the embedded co-browsing layer displayed to the owner of the layer

Mobile co-browsing layer title (owner)

com.unblu.conversation.collabspace.layer.layerTitleOwnMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

My application screen

Title of the mobile co-browsing layer displayed to the owner of the layer

Screen sharing layer title (owner)

com.unblu.conversation.collabspace.layer.layerTitleOwnScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

My screen

Title of the screen sharing layer displayed to the owner of the layer

Context migration co-browsing layer title (other participants)

com.unblu.conversation.collabspace.layer.layerTitleRemoteContextMigrationCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Browser tab of ${owner}

Title of the context migration co-browsing layer displayed to other participants

Arguments

Name Type Description

owner

String

Embedded co-browsing layer title (other participants)

com.unblu.conversation.collabspace.layer.layerTitleRemoteEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Browser tab of ${owner}

Title of the embedded co-browsing layer displayed to other participants

Arguments

Name Type Description

owner

String

Mobile co-browsing layer title (other participants)

com.unblu.conversation.collabspace.layer.layerTitleRemoteMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Mobile application of ${owner}

Title of the mobile co-browsing layer displayed to other participants

Arguments

Name Type Description

owner

String

Screen sharing layer title (other participants)

com.unblu.conversation.collabspace.layer.layerTitleRemoteScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Screen of ${owner}

Title of the screen sharing layer displayed to other participants

Arguments

Name Type Description

owner

String

Universal co-browsing layer title (visitor)

com.unblu.conversation.collabspace.layer.layerTitleUniversalCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Websites

Title for the universal co-browsing layer when it is displayed on the visitor side

Whiteboard layer title

com.unblu.conversation.collabspace.layer.layerTitleWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard

Title for the whiteboard layer

Context migration co-browsing approval title

com.unblu.conversation.collabspace.layer.layerTitleYourContextMigrationCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your browser tab

Layer title used when asking the visitor to approve the context migration co-browsing layer

Embedded co-browsing approval title

com.unblu.conversation.collabspace.layer.layerTitleYourEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your browser tab

Layer title used when asking the visitor to approve the embedded co-browsing layer

Mobile co-browsing approval title

com.unblu.conversation.collabspace.layer.layerTitleYourMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your application screen

Layer title used when asking the visitor to approve the mobile co-browsing layer

Screen sharing layer approval title

com.unblu.conversation.collabspace.layer.layerTitleYourScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your screen

Layer title used when asking the visitor to approve the screen sharing layer

"Start document co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryLayerDocumentCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Documents

Menu item for starting and opening a document co-browsing layer

"Start universal co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryLayerUniversalCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Websites

Menu item for starting and opening a universal co-browsing layer

"Start whiteboard" menu item

com.unblu.conversation.collabspace.layer.menuEntryLayerWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard

Menu item for starting and opening a whiteboard layer

"Start context migration co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryOwnLayerContextMigrationCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

My browser tab

Menu item for starting and opening a context migration co-browsing layer

"Start embedded co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryOwnLayerEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

My browser tab

Menu item for starting and opening an embedded co-browsing layer

"Start mobile co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryOwnLayerMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

My application screen

Menu item for starting and opening a mobile co-browsing layer

"Start screen sharing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryOwnLayerScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

My screen

Menu item for starting and opening a screen sharing layer

"Start context migration co-browsing layer (others)" menu item

com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerContextMigrationCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Browser tab of

Menu item for starting and opening someone else’s context migration co-browsing layer

"Start embedded co-browsing layer (others)" menu item

com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Browser tab of

Menu item for starting and opening someone else’s embedded co-browsing layer

"Start and open other participant’s mobile co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Mobile application of

Menu item for starting and opening someone else’s mobile co-browsing layer

"Start and open other participant’s screen sharing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Screen of

Menu item for starting and opening someone else’s screen sharing layer

Conversation participation type

The assigned agent of a conversation

com.unblu.conversation.participationtype.assignedAgent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Assigned agent

The assigned agent of a conversation.

FrontendTexts

teamsAgentDesk

com.unblu.frontend.teamsAgentDesk

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

MS Teams Agent Desk

Label for enum value EFrontend.TEAMS_AGENT_DESK

Initial engagement types

"Whiteboard invitation" label

com.unblu.initialengagementtype.whiteboardInvite

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard invite

Label for enum value WHITEBOARD_INVITE

"Whiteboard PIN" label

com.unblu.initialengagementtype.whiteboardPin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard PIN

Label for enum value EInitialEngagementType.WHITEBOARD_PIN

Label for enum value EInitialEngagementType.WHITEBOARD_REQUEST

com.unblu.initialengagementtype.whiteboardRequest

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard request

Pause notifications

Text for pause reason "active call"

com.unblu.pausenotifications.activeCallPauseName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unblu call

Text for pause reason "active collaboration"

com.unblu.pausenotifications.activeCollaborationPauseName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unblu collaboration

Web push notifications

Body of "agent forwarding" web push notifications

com.unblu.core.web_push_notification.agentForwardingBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For you.
${message}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Title of "agent forwarding" web push notifications

com.unblu.core.web_push_notification.agentForwardingTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Forwarded conversation from ${creatorPersonName}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Body of "agent invitation" web push notifications

com.unblu.core.web_push_notification.agentInvitationBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For you.
${message}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Title of "agent invitation" web push notifications

com.unblu.core.web_push_notification.agentInvitationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invitation from ${creatorPersonName}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Body of "deputy delegation" web push notifications

com.unblu.core.web_push_notification.deputyDelegationBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For agent: ${primaryAgentPersonName}
Language: ${language}

Arguments

Name Type Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

primaryAgentPersonName

String

Title of "deputy delegation" web push notifications

com.unblu.core.web_push_notification.deputyDelegationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name Type Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

primaryAgentPersonName

String

Body of "inbound request" web push notifications

com.unblu.core.web_push_notification.inboundRequestBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Language: ${language}

Arguments

Name Type Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

Title of "inbound request" web push notifications

com.unblu.core.web_push_notification.inboundRequestTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name Type Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

Body of "incoming call" web push notifications

com.unblu.core.web_push_notification.incomingCallBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming ${callType}

Arguments

Name Type Description

callType

String

callInitiator

String

Label for "accept call" action in "incoming call" web push notifications

com.unblu.core.web_push_notification.incomingCallNotificationActionAcceptLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept

Label for "decline call" action in "incoming call" web push notifications

com.unblu.core.web_push_notification.incomingCallNotificationActionDeclineLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Decline

Title of "incoming call" web push notifications

com.unblu.core.web_push_notification.incomingCallTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

Body of "missed call" web push notifications

com.unblu.core.web_push_notification.missedCallBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Missed ${callType}

Arguments

Name Type Description

callType

String

callInitiator

String

Title of "missed call" web push notifications

com.unblu.core.web_push_notification.missedCallTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

Body of "new message" web push notifications

com.unblu.core.web_push_notification.newMessageBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${lastMessageText}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Title of "new message" web push notifications

com.unblu.core.web_push_notification.newMessageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${lastMessageSender}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Label for "answer" action in web push notifications

com.unblu.core.web_push_notification.notificationActionAcceptLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Answer

Label for "decline" action in web push notifications

com.unblu.core.web_push_notification.notificationActionDeclineLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Decline

Label for "ignore" action label in web push notifications

com.unblu.core.web_push_notification.notificationActionIgnoreLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Ignore

Label for "later" action label in web push notifications

com.unblu.core.web_push_notification.notificationActionLaterLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Later

Body of "team forwarding" web push notifications

com.unblu.core.web_push_notification.teamForwardingBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For your team.
${message}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Title of "team forwarding" web push notifications

com.unblu.core.web_push_notification.teamForwardingTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation forwarded from ${creatorPersonName}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Body of "team invitation" web push notifications

com.unblu.core.web_push_notification.teamInvitationBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For your team.
${message}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Title of "team invitation" web push notifications

com.unblu.core.web_push_notification.teamInvitationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invitation from ${creatorPersonName}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Fallback text for undecryptable push notification content

com.unblu.core.web_push_notification.unencryptedDefaultNotificationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Click here to keep receiving push notifications

The text displayed in a push notification if its actual content can’t be decrypted. Clicking on the notification will open the Agent Desk to refresh the service worker registration.

Conversation recipient display name evaluator

Account static name

com.unblu.conversationrecipient.displayname.accountStaticName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Account

Static name used if the conversation recipient is the account

Agent static name

com.unblu.conversationrecipient.displayname.agentStaticName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Agent

Static name used if the conversation recipient is an agent

Named area static name

com.unblu.conversationrecipient.displayname.namedAreaStaticName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Named area

Static name used if the conversation recipient is a named area

Team static name

com.unblu.conversationrecipient.displayname.teamStaticName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Team

Static name used if the conversation recipient is a team

Localized entity display name configuration

missingTechnicalDescription

com.unblu.localizedentity.displayname.missingTechnicalDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Missing technical description

Static message displayed when the technical description should be shown but there isn’t one

Person display name

Default name for agents

com.unblu.person.displayname.agent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Agent

Default name for all bots

com.unblu.person.displayname.bot

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Bot

Text used for qualified static names

com.unblu.person.displayname.qualifiedStaticName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${staticName} — ${qualifier}

"staticName" is the localized text for the person type

Arguments

Name Type Description

staticName

String

qualifier

String

Default name for the system

com.unblu.person.displayname.system

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

System

Default name for visitors

com.unblu.person.displayname.visitor

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Visitor

Embedded co-browsing component

Body of "errors detected" alert dialog

com.unblu.conversation.collabspace.domcap.alertErrorsDetectedBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

The displayed page most likely doesn't match the original. Check the error console for details.

Displayed when multiple errors are detected while reconstructing the co-browsed page

Title of "errors detected" alert dialog

com.unblu.conversation.collabspace.domcap.alertErrorsDetectedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Multiple errors detected

Displayed when multiple errors are detected while reconstructing the co-browsed page

ExternalMessengerConfiguration

sentFailedReasonWebhookFailed

com.unblu.externalmessenger.configuration.sentFailedReasonWebhookFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Failed to send message to external messenger.

Reason displayed if a message could not be send to an external messenger via webhook.

Abstract Rendering Service layer component

Display confirmation when opening developer tools in headless browser

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Open headless browser developer tools in separate window?

Title of video handler error

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.videoHandlerErrorTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Error in video stream

Text of "WebRTC not supported" error

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The browser you are using does not support WebRTC and therefore cannot be used for universal co-browsing.
To use universal co-browsing, please update your browser.

Title of "WebRTC not supported" error

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

WebRTC not supported

Rendering Service "About" page

Description of co-browsing

com.unblu.hbworker.aboutpage.coBrowseDesc

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Browse the web together in real time right from your browser.

Co-browsing title

com.unblu.hbworker.aboutpage.coBrowseTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Securely co-browse websites

Title of co-browsing "About" page

com.unblu.hbworker.aboutpage.pageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your collaboration space

Description of document sharing

com.unblu.hbworker.aboutpage.shareDocDesc

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload and review documents in your collaboration space in real time.

Title of document sharing "About" page

com.unblu.hbworker.aboutpage.shareDocTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Share documents

Rendering Service "Crash" page

Description of crash

com.unblu.hbworker.crashpage.crashDesc

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Something went wrong and the page could not be displayed.

Title of "Crash" page

com.unblu.hbworker.crashpage.pageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Aww snap

Label text for "reload" button

com.unblu.hbworker.crashpage.reloadButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reload page

Rendering Service "Error" page

Main message for HTTP errors

com.unblu.hbworker.errorpage.httpErrorMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

HTTP Error received

Additional message for HTTP errors

com.unblu.hbworker.errorpage.httpErrorMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The requested URL cannot be used with this service.

Main message for general network errors

com.unblu.hbworker.errorpage.networkErrorGeneralMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

A network error occurred.

Additional message for general network errors

com.unblu.hbworker.errorpage.networkErrorGeneralMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

A network error ("${code}") occurred while opening the page "${uri}".

Arguments

Name Type Description

uri

String

code

String

Main message for "host not found" error

com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unblu cannot find the server.

Additional message for "host not found" error

com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unblu cannot open the page "${uri}" because Unblu cannot find the server "${host}".

Arguments

Name Type Description

uri

String

host

String

Main message for error "ConnectionTimeout"

com.unblu.hbworker.errorpage.networkErrorTimeoutMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The connection timed out.

Additional message for "connection timeout" error

com.unblu.hbworker.errorpage.networkErrorTimeoutMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The connection to the server "${host}" timed out

Arguments

Name Type Description

uri

String

host

String

Title for error page

com.unblu.hbworker.errorpage.pageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Something went wrong

Main message for "local file access not permitted" error

com.unblu.hbworker.errorpage.restrictionFileMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You are not allowed to access the local file system.

Additional message for "local file access not permitted" error

com.unblu.hbworker.errorpage.restrictionFileMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You're not allowed to navigate to "${uri}" because local file access is not permitted.

Arguments

Name Type Description

uri

String

Main message for "JavaScript protocol restriction" error

com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You are not allowed to execute JavaScript in the address bar.

Additional message for "JavaScript protocol restriction" error

com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

JavaScript execution in the address bar is not permitted.

Main message for "protocol restriction" error

com.unblu.hbworker.errorpage.restrictionProtocolMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This page is not displayed for data protection reasons.

Additional message for "protocol restriction" error

com.unblu.hbworker.errorpage.restrictionProtocolMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You are not allowed to navigate to "${uri}" because the "${scheme}" protocol is not permitted.

Arguments

Name Type Description

uri

String

scheme

String

Main message for "requested URL not permitted" error

com.unblu.hbworker.errorpage.restrictionRequestUrlMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This page is not displayed for data protection reasons.

Additional message for "requested URL not permitted" error

com.unblu.hbworker.errorpage.restrictionRequestUrlMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For data protection reasons, "${uri}" is not displayed.

Arguments

Name Type Description

uri

String

Main message for error "SslRestriction"

com.unblu.hbworker.errorpage.restrictionSslMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You are not allowed to navigate to this page.

Main message displayed when an SSL restriction error occurs

Additional message for SSL restriction error

com.unblu.hbworker.errorpage.restrictionSslMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You are not allowed to navigate to "${uri}" because your account is not configured to access secure (HTTPS) sites.

Arguments

Name Type Description

uri

String

Main message for SSL error

com.unblu.hbworker.errorpage.sslErrorMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unblu cannot verify the identity of the website "${authority}".

Main message of the SSL error dialog

Arguments

Name Type Description

authority

String

Error message for SSL host name mismatch

com.unblu.hbworker.errorpage.sslHostnameMismatch

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You attempted to reach "${authority}", but instead you actually reached a server identifying itself as "${commonName}". This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of "${authority}"

Arguments

Name Type Description

authority

String

commonName

String

Error message when SSL not trusted

com.unblu.hbworker.errorpage.sslNotTrusted

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You attempted to reach "${authority}", but the server presented a certificate issued by an entity that is not trusted by Unblu. This may mean that the server has generated its own security credentials, which Unblu cannot rely on for identity information, or an attacker may be trying to intercept your network requests.

Displayed when multiple SSL errors occur during verification

Arguments

Name Type Description

authority

String

Main message for other errors

com.unblu.hbworker.errorpage.unknownErrorMessage0

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unknown error

Additional message for other errors

com.unblu.hbworker.errorpage.unknownErrorMessage1

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Error code: "${errorCode}"; error message: "${errorMessage}"; requested URI: "${requestedUrl}"

Arguments

Name Type Description

errorCode

Integer

errorMessage

String

requestedUrl

String

Mobile call UI

Text for "answer" button on incoming call notification (Android)

com.unblu.mobiledevice.answerText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Answer

Text for "reject" button on incoming call notification (Android)

com.unblu.mobiledevice.rejectText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reject

MobileCoBrowsingIndicatorConfiguration

mobileCoBrowsingButtonDialogActionCancel

com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionCancel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Cancel

Text for the mobile co-browsing indicator dialog "cancel" action (iOS)

mobileCoBrowsingButtonDialogActionConfirm

com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionConfirm

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Confirm

Text for the mobile co-browsing indicator dialog "confirm" action (iOS)

mobileCoBrowsingButtonDialogActionStop

com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionStop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Stop co-browsing

Text for the detailed message in the mobile co-browsing indicator dialog

mobileCoBrowsingDialogTitle

com.unblu.mobiledevice.mobileCoBrowsingDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Co-browsing session

Text for the mobile co-browsing indicator dialog title (iOS)

Mobile device file chooser

Title text (Android)

com.unblu.mobiledevice.titleText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload

Used in the file chooser menu of the chat functionality provided through the Android mobile SDK

Mobile push notifications

Body of "Incoming call" notifications

com.unblu.mobile.push_notification.incomingCallBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${callType} from ${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

Title of "incoming call" notifications

com.unblu.mobile.push_notification.incomingCallTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming ${callType}

Arguments

Name Type Description

callType

String

callInitiator

String

Body of "missed call" notifications

com.unblu.mobile.push_notification.missedCallBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${callType} from ${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

Title of "missed call" notifications

com.unblu.mobile.push_notification.missedCallTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Missed ${callType}

Arguments

Name Type Description

callType

String

callInitiator

String

Body of "new message" notifications

com.unblu.mobile.push_notification.newMessageBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${lastMessageSender}: ${lastMessageText}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Title of "new message" notifications

com.unblu.mobile.push_notification.newMessageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${notificationCount} new messages

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

TeamsDeskMain

MS Teams desk page title

com.unblu.msteams.client.TeamsDeskMain.pageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

MS Teams Unblu Agent Desk

HTML head title displayed in the browser tab

TeamsLoginMain

MS Teams login page title

com.unblu.msteams.client.TeamsLoginMain.pageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

MS Teams login

HTML head title displayed in the browser tab

TeamsIntegrationConfiguration

Body of MS Teams "agent forwarding" notifications

com.unblu.msteams.agentForwardingBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For you.
${message}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Title of MS Teams "agent forwarding" notifications

com.unblu.msteams.agentForwardingTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Forwarded conversation from ${creatorPersonName}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Body of MS Teams "agent invitation" notifications

com.unblu.msteams.agentInvitationBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For you.
${message}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Title of MS Teams "agent invitation" notifications

com.unblu.msteams.agentInvitationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invitation from ${creatorPersonName}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Body of MS Teams "deputy delegation" notifications

com.unblu.msteams.deputyDelegationBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For agent: ${primaryAgentPersonName}
Language: ${language}

Arguments

Name Type Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

primaryAgentPersonName

String

Title of MS Teams "deputy delegation" notifications

com.unblu.msteams.deputyDelegationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name Type Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

primaryAgentPersonName

String

Body of MS Teams "inbound request" notifications

com.unblu.msteams.inboundRequestBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Language: ${language}

Arguments

Name Type Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

Title of MS Teams "inbound request" notifications

com.unblu.msteams.inboundRequestTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name Type Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

Body of MS Teams "incoming call" notifications

com.unblu.msteams.incomingCallBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${callType} from ${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

Label for "accept call" action in "incoming call" MS Teams notifications

com.unblu.msteams.incomingCallNotificationActionAcceptLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept

Label for "decline call" action in "incoming call" MS Teams notifications

com.unblu.msteams.incomingCallNotificationActionDeclineLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Decline

Title of MS Teams "incoming call" notifications

com.unblu.msteams.incomingCallTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming ${callType}

Arguments

Name Type Description

callType

String

callInitiator

String

Body of MS Teams "missed call" notifications

com.unblu.msteams.missedCallBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${callType} from ${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

Title of MS Teams "missed call" notifications

com.unblu.msteams.missedCallTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Missed ${callType}

Arguments

Name Type Description

callType

String

callInitiator

String

Body of MS Teams "new message" notifications

com.unblu.msteams.newMessageBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${lastMessageSender}: ${lastMessageText}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Title of MS Teams "new message" notifications

com.unblu.msteams.newMessageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${notificationCount} new messages

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Label for "answer" action in web push notifications

com.unblu.msteams.notificationActionAcceptLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Answer

Label for "decline" action in web push notifications

com.unblu.msteams.notificationActionDeclineLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Decline

Label of "conversation" action button

com.unblu.msteams.openConversationActionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Go to conversation

The button opens the corresponding conversation in the MS Teams app tab containing the Agent Desk

Body of MS Teams "team forwarding" notifications

com.unblu.msteams.teamForwardingBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For your team.
${message}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Title of MS Teams "team forwarding" notifications

com.unblu.msteams.teamForwardingTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation forwarded from ${creatorPersonName}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Body of MS Teams "team invitation" notifications

com.unblu.msteams.teamInvitationBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For your team.
${message}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Title of MS Teams "team invitation" notifications

com.unblu.msteams.teamInvitationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invitation from ${creatorPersonName}

Arguments

Name Type Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

ProgressiveWebAppConfiguration

Description of Agent Desk PWA

com.unblu.pwa.pwaDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Installs the Unblu Agent Desk as a progressive web application (PWA)

Name of Agent Desk PWA

com.unblu.pwa.pwaName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unblu Agent Desk

The name of the Agent Desk progressive web application is displayed to the user through their operating system, for example, when launching the application

Screen sharing UI

Text of "Sharing entire screen disabled" alert

com.unblu.conversation.collabspace.screensharing.alertNoPermissionToShareEntireScreen

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

For security reasons, you are not allowed to share your entire screen. Please choose a "window" or a "tab".

Alert displayed if sharing the entire screen is disabled but the participant still chose the entire screen as the source

Screen sharing "access denied" error message

com.unblu.conversation.collabspace.screensharing.errorAccessDenied

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Screen access denied. Check your browser's screen sharing permissions.

Displayed in a modal dialog if access to the display media (screen, window, or tab) is denied at the browser level

Screen sharing "access failed" error message

com.unblu.conversation.collabspace.screensharing.errorAccessFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Screen access failed. Choose a different screen, window, or tab and retry.

Displayed in a modal dialog if access to the display media (screen, window, or tab) is allowed at the browser level but fails at the OS level

Information text when screen sharing disconnected

com.unblu.conversation.collabspace.screensharing.errorDisconnectedText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reconnecting

Displayed if the screen sharing service provider indicates that it’s lost its connection permanently. Unblu tries to reconnect after several seconds. Used both for the sharing and the subscribing parties.

Information title when screen sharing disconnected

com.unblu.conversation.collabspace.screensharing.errorDisconnectedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Lost screen sharing connection

Displayed if the screen sharing service provider indicates that it’s lost its connection permanently. Unblu tries to reconnect after several seconds. Used both for the sharing and the subscribing parties.

Information title when establishing connection to screen sharing service

com.unblu.conversation.collabspace.screensharing.errorInitTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Error starting screen sharing

Displayed if access to the screen is denied or the screen sharing service provider fails to establish a connection

Screen sharing "insecure context" error message

com.unblu.conversation.collabspace.screensharing.errorInsecureContext

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Screen access denied. You are using an insecure connection. Screen access is only allowed over secure HTTPS connections.

Displayed in a modal dialog if the browser context is not secure, which leads to an automatic denial of screen access in modern browsers

Information text when reconnecting to screen sharing service

com.unblu.conversation.collabspace.screensharing.errorReconnectingLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reconnecting

Displayed as a floating label if the screen sharing service provider indicates that it’s lost its connection and is reconnecting. Used both for the sharing and the subscribing parties.

Title of screen sharing recorder

com.unblu.conversation.collabspace.screensharing.recorderTitleBarText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Content is being captured

Text of "allow screen sharing" message

com.unblu.conversation.collabspace.screensharing.screenShareOnSafariRequest

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Safari will display an "observe screen" request. To share your screen, click "Allow" in the request.

Message informing the user that in Safari, they must approve a screen share request in the UI

"Screen sharing starting" message

com.unblu.conversation.collabspace.screensharing.screenShareRequest

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your browser will ask you to select the content you want to share

Message informing the user that screen sharing will start and that they must choose what to share

Title if screen sharing launched from other tab

com.unblu.conversation.collabspace.screensharing.screenSharedFromOtherTabTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Screen shared from another tab

Text of "WebRTC not supported" message

com.unblu.conversation.collabspace.screensharing.webRTCUnsupportedText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The browser you are using does not support WebRTC and therefore cannot be used to display the shared content.
Please use a newer browser.

Displayed when a browser doesn’t support WebRTC

Title of "WebRTC not supported" message

com.unblu.conversation.collabspace.screensharing.webRTCUnsupportedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

WebRTC not supported

Displayed when a browser doesn’t support WebRTC