Text Properties

MessageTexts

com.unblu.conversation.concierge.lifecycleParticipantRemovedAfterTimeoutDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You where removed from the conversation after a connection loss.
com.unblu.conversation.concierge.lifecycleParticipantRemovedAfterTimeoutDirect<langcode>=<value>

com.unblu.conversation.concierge.lifecycleParticipantForwardedDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: The forwarding invitation has been accepted and you have been automatically removed from this conversation.
com.unblu.conversation.concierge.lifecycleParticipantForwardedDirect<langcode>=<value>

com.unblu.conversation.concierge.lifecycleParticipantLeftOtherDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You left the conversation.
com.unblu.conversation.concierge.lifecycleParticipantLeftOtherDirect<langcode>=<value>

com.unblu.conversation.concierge.lifecycleParticipantOnboardingDeclinedDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You didn't complete the onboarding process and therefore may not enter the conversation.
com.unblu.conversation.concierge.lifecycleParticipantOnboardingDeclinedDirect<langcode>=<value>

com.unblu.conversation.concierge.lifecycleParticipantKickedDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You have been kicked from the conversation and won't be able to a access it anymore.
com.unblu.conversation.concierge.lifecycleParticipantKickedDirect<langcode>=<value>

com.unblu.conversation.concierge.lifecycleParticipantLeftDirect

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You left the conversation.
com.unblu.conversation.concierge.lifecycleParticipantLeftDirect<langcode>=<value>

PersonDisplayNameConfiguration

com.unblu.person.displayname.agent

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Agent
com.unblu.person.displayname.agent<langcode>=<value>

Default name for agents

com.unblu.person.displayname.visitor

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Visitor
com.unblu.person.displayname.visitor<langcode>=<value>

Default name for visitors

com.unblu.person.displayname.bot

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Bot
com.unblu.person.displayname.bot<langcode>=<value>

Default name for all bots

com.unblu.person.displayname.system

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: System
com.unblu.person.displayname.system<langcode>=<value>

Default name for the system

AbstractHeadlessBrowserLayerComponent

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedTitle

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: WebRTC not supported
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedTitle<langcode>=<value>

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: The browser you are using does not support WebRTC and therefore can't be used for cobrowsing.
Please upgrade to the latest version of a modern browser ie. Chrome or Firefox.
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText<langcode>=<value>

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Open headlessbrowser developer tools in separate window?
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools<langcode>=<value>

ConciergeMessageTexts

com.unblu.conversation.concierge.onboardingEmailNotificationAccept

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Sure
com.unblu.conversation.concierge.onboardingEmailNotificationAccept<langcode>=<value>

com.unblu.conversation.concierge.offboardingRateConversationMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Rate your experience
com.unblu.conversation.concierge.offboardingRateConversationMessage<langcode>=<value>

com.unblu.conversation.concierge.onboardingChooseTeamQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: What topic are you after today?
com.unblu.conversation.concierge.onboardingChooseTeamQuestion<langcode>=<value>

com.unblu.conversation.concierge.offboardingReasonOtherMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You left the conversation.
com.unblu.conversation.concierge.offboardingReasonOtherMessage<langcode>=<value>

com.unblu.conversation.concierge.onboardingWelcomeMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Hello I'm the Concierge. I'll connect you with an agent as soon as possible, I just need a couple of questions answered.
com.unblu.conversation.concierge.onboardingWelcomeMessage<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingSendLogAndAskForEmailQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: If you give us your email address we can send you a log of this conversation.
com.unblu.conversation.concierge.offboardingSendLogAndAskForEmailQuestion<langcode>=<value>

com.unblu.conversation.concierge.offboardingReasonKickedMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You have been kicked from the conversation and won't be able to a access it anymore.
com.unblu.conversation.concierge.offboardingReasonKickedMessage<langcode>=<value>

com.unblu.conversation.concierge.offboardingInfoMessage2

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 2
com.unblu.conversation.concierge.offboardingInfoMessage2<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingInfoMessage1

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 1
com.unblu.conversation.concierge.offboardingInfoMessage1<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.onboardingTsAndCsDecline

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Decline
com.unblu.conversation.concierge.onboardingTsAndCsDecline<langcode>=<value>

com.unblu.conversation.concierge.offboardingInfoMessage6

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 6
com.unblu.conversation.concierge.offboardingInfoMessage6<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingInfoMessage5

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 5
com.unblu.conversation.concierge.offboardingInfoMessage5<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingInfoMessage4

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 4
com.unblu.conversation.concierge.offboardingInfoMessage4<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingReasonPersonLeftMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You left the conversation.
com.unblu.conversation.concierge.offboardingReasonPersonLeftMessage<langcode>=<value>

com.unblu.conversation.concierge.offboardingInfoMessage3

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 3
com.unblu.conversation.concierge.offboardingInfoMessage3<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingSendLogAccept

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Sure
com.unblu.conversation.concierge.offboardingSendLogAccept<langcode>=<value>

com.unblu.conversation.concierge.onboardingDoneMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Thank you ${recipientName}, I have everything I need now and will forward you to the next agent available.
com.unblu.conversation.concierge.onboardingDoneMessage<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.onboardingEmailConfirmation

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Thank you. We will send you an email with a link to this conversation as soon as an agent answers.
com.unblu.conversation.concierge.onboardingEmailConfirmation<langcode>=<value>

com.unblu.conversation.concierge.EnterEmailQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Please enter you email address now
com.unblu.conversation.concierge.EnterEmailQuestion<langcode>=<value>

com.unblu.conversation.concierge.offboardingReasonForwardedMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: The forwarding invitation has been accepted and you have been automatically removed from this conversation.
com.unblu.conversation.concierge.offboardingReasonForwardedMessage<langcode>=<value>

com.unblu.conversation.concierge.onboardingInfoMessage1

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 1
com.unblu.conversation.concierge.onboardingInfoMessage1<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.onboardingInfoMessage2

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 2
com.unblu.conversation.concierge.onboardingInfoMessage2<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingReasonConversationEndMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: The conversation has ended.
If you have further questions please create a new one.
com.unblu.conversation.concierge.offboardingReasonConversationEndMessage<langcode>=<value>

com.unblu.conversation.concierge.onboardingInfoMessage3

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Info message 3
com.unblu.conversation.concierge.onboardingInfoMessage3<langcode>=<value>

Arguments

Name Type Description
recipientName STRING

com.unblu.conversation.concierge.offboardingReasonRemovedAfterTimeoutMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You where removed from the conversation after a connection loss.
com.unblu.conversation.concierge.offboardingReasonRemovedAfterTimeoutMessage<langcode>=<value>

com.unblu.conversation.concierge.onboardingEmailNotificationQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: If you give us your email address we can notify you when an agent answers.
com.unblu.conversation.concierge.onboardingEmailNotificationQuestion<langcode>=<value>

com.unblu.conversation.concierge.onboardingChooseNamedAreaQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: What topic are you after today?
com.unblu.conversation.concierge.onboardingChooseNamedAreaQuestion<langcode>=<value>

com.unblu.conversation.concierge.onboardingTsAndCsQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: In order to start a conversation with one of our agents I need you to read through and accept our terms and conditions.
com.unblu.conversation.concierge.onboardingTsAndCsQuestion<langcode>=<value>

com.unblu.conversation.concierge.onboardingEmailNotificationDecline

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: No thanks
com.unblu.conversation.concierge.onboardingEmailNotificationDecline<langcode>=<value>

com.unblu.conversation.concierge.offboardingSendLogDecline

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: No thanks
com.unblu.conversation.concierge.offboardingSendLogDecline<langcode>=<value>

com.unblu.conversation.concierge.offboardingReasonOnboardingDeclinedMessage

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: You didn't complete the onboarding process and therefore may not enter the conversation.
com.unblu.conversation.concierge.offboardingReasonOnboardingDeclinedMessage<langcode>=<value>

com.unblu.conversation.concierge.onboardingTsAndCsAccept

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Accept
com.unblu.conversation.concierge.onboardingTsAndCsAccept<langcode>=<value>

com.unblu.conversation.concierge.onboardingNameQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Can you give me your name please?
com.unblu.conversation.concierge.onboardingNameQuestion<langcode>=<value>

com.unblu.conversation.concierge.offboardingSendLogQuestion

Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE

# Fallback value: Do you want a log of this conversation to be sent to your email address ${email}?.
com.unblu.conversation.concierge.offboardingSendLogQuestion<langcode>=<value>

Arguments

Name Type Description
email STRING

DispatcherWorkerGroupService

com.unblu.dispatcher.dispatcherworkergroupservice.noWorker

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: There is no collaboration node available
com.unblu.dispatcher.dispatcherworkergroupservice.noWorker<langcode>=<value>

VisitorUiConfiguration

com.unblu.visitor.ui.engagementRequestUniversalCobrowsing

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Co-browse website
com.unblu.visitor.ui.engagementRequestUniversalCobrowsing<langcode>=<value>

Text for the universal co-browsing request engagement button

com.unblu.visitor.ui.engagementUnavailableSubtitle

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Send us a message and we'll get back to you
com.unblu.visitor.ui.engagementUnavailableSubtitle<langcode>=<value>

Subtitle for initial engagements (no conversation yet) if no agent is available.

com.unblu.visitor.ui.engagementOfflineMessage

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Send a message
com.unblu.visitor.ui.engagementOfflineMessage<langcode>=<value>

Text for the offline message engagement button

com.unblu.visitor.ui.pinDescription

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Contact Customer Support for a PIN
com.unblu.visitor.ui.pinDescription<langcode>=<value>

Description text for the PIN view

com.unblu.visitor.ui.engagementAvailableTitle

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: We're here to help
com.unblu.visitor.ui.engagementAvailableTitle<langcode>=<value>

Title for initial engagements (no conversation yet) if agents are available.

com.unblu.visitor.ui.closeWillEndConversationMessage

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Are you sure you want to end the conversation?
com.unblu.visitor.ui.closeWillEndConversationMessage<langcode>=<value>

Dialog message displayed when the navigation out of a conversation will end the conversation.

com.unblu.visitor.ui.pinError

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Incorrect PIN. Try again
com.unblu.visitor.ui.pinError<langcode>=<value>

Error displayed if redeeming the PIN fails.

com.unblu.visitor.ui.engagementVideoCall

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Video call
com.unblu.visitor.ui.engagementVideoCall<langcode>=<value>

Text for the video call engagement button

com.unblu.visitor.ui.engagementAvailableSubtitle

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Start a new conversation below
com.unblu.visitor.ui.engagementAvailableSubtitle<langcode>=<value>

Subtitle for initial engagements (no conversation yet) if agents are available.

com.unblu.visitor.ui.engagementChat

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Chat to a support agent
com.unblu.visitor.ui.engagementChat<langcode>=<value>

Text for the chat engagement button

com.unblu.visitor.ui.engagementPin

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Enter PIN
com.unblu.visitor.ui.engagementPin<langcode>=<value>

Text for the PIN engagement button

com.unblu.visitor.ui.engagementRequestMobileCobrowsing

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Co-browse app
com.unblu.visitor.ui.engagementRequestMobileCobrowsing<langcode>=<value>

Text for the mobile co-browsing request engagement button

com.unblu.visitor.ui.overviewTitle

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Conversations with unblu
com.unblu.visitor.ui.overviewTitle<langcode>=<value>

Text displayed as title in the action bar of on the conversation / initial engagement overview screen.

com.unblu.visitor.ui.pinTitle

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Join with PIN
com.unblu.visitor.ui.pinTitle<langcode>=<value>

Title for the PIN view

com.unblu.visitor.ui.engagementUnavailableTitle

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Currently Offline
com.unblu.visitor.ui.engagementUnavailableTitle<langcode>=<value>

Title for initial engagements (no conversation yet) if no agent is available.

com.unblu.visitor.ui.pinInputLabel

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Enter PIN
com.unblu.visitor.ui.pinInputLabel<langcode>=<value>

Text for the PIN input label

com.unblu.visitor.ui.engagementRequestEmbeddedCobrowsing

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Co-browse website
com.unblu.visitor.ui.engagementRequestEmbeddedCobrowsing<langcode>=<value>

Text for the embedded co-browsing request engagement button

com.unblu.visitor.ui.engagementAudioCall

Allowed Scopes: ACCOUNT, GLOBAL

# Fallback value: Call support
com.unblu.visitor.ui.engagementAudioCall<langcode>=<value>

Text for the audio call engagement button

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  • deployonprem

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