The Inbox

The Inbox holds all Conversations of which you are either the Assigned agent, or a Secondary agent. That is; any Conversation in which you are an active participant will display in your Inbox until that Conversation is ended.

Note: When the Conversation is ended it is placed into your Conversation Histories.

In effect, the Inbox becomes the Agent's workplace. All open Conversations and their accumulated histories will live in an Agent's Inbox until the Conversation is ended.

  • deploycloud
  • deployonprem

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