Enable or Disable File Sharing
From the main menu in the Agent Desk select Account > Settings then select the Advanced button.
Ensure that the label and Show Inherited check boxes are selected.
Enter the search term enable file manager into the Filter field.
Note: You can also use the technical label
com.unblu.cobrowsing.filesEnabledto search for the value. If you do you must also select the Technical labels check box.
Select/deselect the check box to enable/disable file sharing.
Save then log out and back in to apply the changes.