How to enable or disable the Chat Queue
I want to enable/disable the Chat Queue in my account.
There are two configuration values that define:
whether items should be displayed within that queue.
core.client.desk.showQueue (Show queue in agent desk) core.client.desk.showChatQueue (Show items in that chat queue)
In order to enable/disable the chat queue you must set both values.
Default=true (both values are switched on by default)
From the main menu in the Agent Desk select Account > Settings then select the Advanced button.
Ensure that the Label and Show inherited check boxes are selected.
Enter the search term queue into the Filter field.
Note: You can also use the technical labels
core.client.desk.showChatQueueto search for the values. If you do use the technical labels you must select the Key and Show inherited check boxes.
Select/deselect the check boxes to enable/disable the Chat Queue.
Save then log out and back in to apply the changes.