Misys and unblu sign partnership agreement
Misys, the leading financial software company and unblu inc., a leading provider of live web customer engagement technology, have signed an agreement to integrate their offerings.
Under the agreement, Misys will provide unblu´s enterprise co-browsing technology with its digital banking proposition, FusionBanking Essence Digital. The unblu solution allows secure person-to-person (P2P) interaction within the banking application by allowing a customer and an agent to use the same web application together.
Delivering a seamless customer journey is critical to be a leading digital bank.
Alex Bray, Retail Channels Director at Misys
Alex Bray said “unblu is the recognized leader of co-browsing solutions in financial services and has a proven track record of enterprise-class implementations. Integrating unblu will introduce an additional human element for high value digital banking processes. We will be able to combine the convenience delivered by a digital banking solution with the personal service otherwise only available while visiting a branch."
“Misys is a world-class leader in financial software and we are excited to work with them to bring a new level of customer service to the market,” said Luc Haldimann, CEO of unblu. “Together with Misys we will be able to drive personal banking into digital channels, helping the industry through an important evolution. unblu is proud to innovate the digital world together with a recognized industry leader.”