DTMS and unblu delivers integrated Videochat & Co-Browsing Solution
Strategic partnership combines market leading co-browsing and video chat capability into one solution that creates unique response and dialog marketing offering.
Since 1998 DTMS focuses on the design of solutions optimizing the communication between enterprises and their customers. With 2000 customers across all industries and levels of government organizations, DTMS provides service numbers, intelligent routing and multichannel contact center solutions.
Thanks to the co-operation with unblu, we are proud to offer the most advanced Co-Browsing solution currently available in the German market.
Axel Gibmeier, Head of Strategy and Communications
Available with immediate effect, DTMS offers videochat fully integrated with unblu´s co-browsing capability. The combined solution provides a platform enabling effective telesales, which drives sales conversion, up-selling and cross selling. Customers can not only see and talk to the sales advisor, but can also be guided through the webpage or online store. This quasi in store experience generates a new level of online customer relationship, bringing the online experience on par with a personal meeting. For more information, please visit www.dtms.de.