Banca dello Stato implements Unblu Live Chat solution
Banca dello Stato is one of the 24 cantonal banks of Switzerland. Founded in 1915, Banca dello Stato has 20 branches across the Ticino region with 408 employees.
Thanks to the Unblu platform we can now offer our customers information they need quickly and “live”, improving considerably their experience with the Bank
Nicola Andreetta, Responsible for supportoATTIVO
In a firm commitment to modernization and constant improvement of customer service, the bank has selected Unblu to offer a better client experience through their online channels. Users of www.bancastato.ch can now start conversations with an agent on the website whenever they need to.
According to Nicola Andreetta, Responsible for supportoATTIVO of the bank (service that support e-banking and Unblu’s chat users) "thanks to the Unblu platform we can now offer our customers information they need quickly and “live”, improving considerably their experience with the Bank''.
Unblu, headquartered in Switzerland, is glad to count another cantonal bank among its customers. 75% of Switzerland’s cantonal banks use Unblu for online customer advice and support.