akkudo uses unblu to help customers shop online
With over 1000 products in their online shop, akkudo.de is a leading online shop for batteries, LEDs & flash cards in the German speaking market. However not only breadth of product portfolio, but also quality of customer service is key to akkudo´s success.
With just about every device having a custom made rechargeable battery today, finding the correct replacement when battery life comes to an end can be quite a challenge – especially with the short product life cycles of electronic products. Akkudo specializes in providing their customers with a large choice of aftermarket batteries and prides itself to also provide superior customer service. Akkudo devotes a lot of attention to listing comprehensive product descriptions and compatibility overviews in their online shop and also supports customers in finding the right product via email and telephone. With unblu co-browsing, akkudo.de has now introduced an additional way of helping their customers chose the right product. Akkudo´s competent call center staff can now help customers find the right product online by visually guiding them through the offering inside the online shop, taking the mystery out of battery shopping.
Internet users are becoming more concerned with privacy. Being able to assist online without a download or getting access to the client´s computer is vital for system acceptance
Steffen Göthling, Mertrado GmbH
According to Akkudo, one major concern online shoppers have is privacy. Many online shoppers are reluctant to use screensharing or remote desktop applications for online support as data privacy cannot be protected using such technologies. With unblu co-browsing, Akkudo can now offer superior customer support without any download and without getting access to any information residing on the clients computer.