As the pandemic shook up every aspect of working life, the urgency of digital transformation rapidly accelerated.
What criteria should financial institutions be using when choosing a video conference solution? This is a topic that we at Unblu are talking to customers and prospects about on a daily basis.
Security is the highest priority in finance and services and solutions like the ones we use privately or for internal collaboration —while convenient—cannot be relied on to protect personal data.
Video chat has boomed in popularity with global lockdown. But embracing digital isn’t just about greater speed and efficiency. Equally important is the flexibility it entails, allowing banks to offer…
Learn about using Unblu on your website to improve mortgage inquiry customer experiences with the help of video chat and co-browsing features.
At times when physical interaction becomes difficult - such as with COVID-19 - a hybrid customer journey can work to create a winning customer experience.
Video conferencing solutions may present an enticing 'quick fix' for organizations at this time but are they really adding the value that clients seek and the businesses themselves require?
Video chat leverages the popularity of online video for conversational banking, making interactions between customers and banks more personal and streamlined.
Video chat has transformed how financial institutions deliver customer service whether it occurs on a phone, via computer or enhanced with co-browsing.
Video chat allows advisors to connect with customers face-to-face making interactions more personal and streamlined accelerating the sales process.