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The Video Meeting Fallacy: Why video alone isn't enough

As the pandemic shook up every aspect of working life, the urgency of digital transformation rapidly accelerated.
Conversational Banking,Customer Experience,Video Banking
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7 things to consider when choosing a video solution for financial advice

What criteria should financial institutions be using when choosing a video conference solution? This is a topic that we at Unblu are talking to customers and prospects about on a daily basis.
Conversational Banking,Video Banking
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Why consumer video conferencing apps are not the solution for financial firms

Security is the highest priority in finance and services and solutions like the ones we use privately or for internal collaboration —while convenient—cannot be relied on to protect personal data.
Conversational Banking,Video Banking
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Video meeting solutions during the COVID-19: Have they missed the true needs of customers?

Video chat has boomed in popularity with global lockdown. But embracing digital isn’t just about greater speed and efficiency. Equally important is the flexibility it entails, allowing banks to offer…
Conversational Banking,Customer Experience,Video Banking
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How to take mortgage applications to the next level with Unblu secure Video Chat

Learn about using Unblu on your website to improve mortgage inquiry customer experiences with the help of video chat and co-browsing features.
Conversational Banking,Video Banking
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Digital banking transformation in the times of COVID-19

At times when physical interaction becomes difficult - such as with COVID-19 - a hybrid customer journey can work to create a winning customer experience.
Conversational Banking,Customer Experience,Digital Transformation,Co-Browsing,Video Banking
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Is an isolated video conferencing solution a false economy?

Video conferencing solutions may present an enticing 'quick fix' for organizations at this time but are they really adding the value that clients seek and the businesses themselves require?
Conversational Banking,Customer Experience,Unblu Platform,Video Banking
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What is Video Chat: Top 5 Benefits in Digital Banking

Video chat leverages the popularity of online video for conversational banking, making interactions between customers and banks more personal and streamlined.
Conversational Banking,Unblu Platform,Video Banking
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Types of Video Chat to Improve Customer Experience in Banks

Video chat has transformed how financial institutions deliver customer service whether it occurs on a phone, via computer or enhanced with co-browsing.
Conversational Banking,Customer Experience,Unblu Platform,Video Banking
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Video Chat: How Does it Work in Financial Services?

Video chat allows advisors to connect with customers face-to-face making interactions more personal and streamlined accelerating the sales process.
Conversational Banking,Unblu Platform,Video Banking