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Key digital banking statistics – and what they mean for banks in 2023

Digital banking statistics are showing a back and forth between challenges and opportunities. What will it take to come out ahead in 2023?
Customer Experience,Digital Transformation,Customer service,Industry Trends,Retail Banking

Top 10 call center KPIs in digital banking (and how to improve them)

There are multiple ways of measuring customer satisfaction and team performance including abandon rate, service level, or NPS.
Customer Experience,Customer service,Industry Trends

Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp

Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement…
Customer Experience,Unblu Platform,Customer service

CPIs in digital banking: evaluate your organization’s performance through the customer’s eyes

Could adopting Customer Performance Indicators put customer-centricity at the core of your business and help your organization to ensure that customer needs always come first?
Customer Experience,Customer service,Industry Trends

Help first, sell second: how financial education can become your next best digital marketing tool

With targeted online ads being restricted by the likes of Google and Facebook, could customer education represent a powerful alternative for digital marketing?
Customer Experience,Customer service

How to develop a truly digital customer-centric financial organization

What does it mean to put the customer first in today’s world? Here’s how to humanize the customer experience and build trust in your digital conversations.
Customer Experience,Customer service

Financial services for Millennials: 5 customer service tips

Financial providers should follow certain practices that take account of the demands and expectations of this tech-savvy generation.
Customer Experience,Customer service

Best signature software for digital banking and insurance

To be secure and compliant, electronic signature software must meet with ESIGN and UETA requirements.
Customer Experience,Customer service