Top 10 call center KPIs in digital banking (and how to improve them)
There are multiple ways of measuring customer satisfaction and team performance including abandon rate, service level, or NPS.
Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp
Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement…
CPIs in digital banking: evaluate your organization’s performance through the customer’s eyes
Could adopting Customer Performance Indicators put customer-centricity at the core of your business and help your organization to ensure that customer needs always come first?
Help first, sell second: how financial education can become your next best digital marketing tool
With targeted online ads being restricted by the likes of Google and Facebook, could customer education represent a powerful alternative for digital marketing?
How to develop a truly digital customer-centric financial organization
What does it mean to put the customer first in today’s world? Here’s how to humanize the customer experience and build trust in your digital conversations.
13 must-know statistics about digital banking
The growing power of Millennials, as well as the pandemic, are creating a shift in customer preferences towards online banking.
Financial services for Millennials: 5 customer service tips
Financial providers should follow certain practices that take account of the demands and expectations of this tech-savvy generation.
Best signature software for digital banking and insurance
To be secure and compliant, electronic signature software must meet with ESIGN and UETA requirements.