Unblu allows real-time collaboration with your customers via co-browsing, live chat, secure text messaging and video chat to achieve better customer ...
The Conversational Platform for Financial Services ... Unblu is a privately held Swiss company, founded in 2008, that helps the world's leading banks and ...
In-person and digital environments are blended. To meet customer expectations, PostNetz have launched in-branch video consultations in eight test branches.
There are multiple ways of measuring customer satisfaction and team performance—including call center KPIs like abandonment rate, service level, or NPS.
Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement through either embedded features or dedicated APIs.