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11 customer service tips for banks and financial services

Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Conversational Banking,Customer Experience,Unblu Platform,Co-Browsing,Industry Trends

Is co-browsing safe? Here's what financial institutions should know

Unlike screen-sharing, co-browsing only shares the web or mobile application so the customer's data is never compromised.
Conversational Banking,Co-Browsing

How does co-browsing work? Explaining the digital tool for better online conversations

Co-browsing software, or collaborative browsing, allows bank agents to join customers in their browsing sessions in real-time.
Conversational Banking,Co-Browsing

What is co-browsing? Different types and use cases

Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.
Conversational Banking,Co-Browsing

How to create high-touch digital experiences for Credit Union members using co-browsing

How using Unblu’s co-browsing tool could create more productive conversations with credit union members and enhance the digital experience.
Conversational Banking,Unblu Platform,Co-Browsing

How to use co-browsing to boost loan applications

Learn how to use co-browsing to build more meaningful and productive interactions with customers as you guide them through important financial decisions.
Conversational Banking,Unblu Platform,Co-Browsing

How to use Unblu for conversational customer support

Learn how to integrate conversational banking tools to elevate the quality of your customer service while reducing costs.
Co-Browsing,Conversational Banking,Secure Messenger,Live Chat,Chatbots

How to use Unblu co-browsing to ease retail banking customer service

Adopting digital solutions allows banks to reduce support time and costs and gives customers the opportunity to interact with their bank in a way that suits them.
Conversational Banking,Customer Experience,Co-Browsing

Co-Browsing vs. Screen Sharing: what’s the difference?

Banks can use Co-browsing alongside a phone call, a chat session, or a messenger conversation and ultimately create a more personalized experience for their customers. But remember Co-browsing is…
Conversational Banking,Unblu Platform,Co-Browsing

How to convert your bank's website prospects with Unblu co-browsing

By stepping in at the right moment using digital tools, bank agents can guide customers through the initial steps of their journey reducing drop-offs.
Conversational Banking,Customer Experience,Co-Browsing

Digital banking transformation in the times of COVID-19

At times when physical interaction becomes difficult - such as with COVID-19 - a hybrid customer journey can work to create a winning customer experience.
Conversational Banking,Customer Experience,Digital Transformation,Co-Browsing,Video Banking

Co-browsing best practices to improve customer experience

Co-browsing has the potential to transform customer service. Learn the best ways to use it to both improve customer satisfaction and grow your business.
Conversational Banking,Unblu Platform,Co-Browsing
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