Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Unlike screen-sharing, co-browsing only shares the web or mobile application so the customer's data is never compromised.
Co-browsing software, or collaborative browsing, allows bank agents to join customers in their browsing sessions in real-time.
Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.
How using Unblu’s co-browsing tool could create more productive conversations with credit union members and enhance the digital experience.
Learn how to use co-browsing to build more meaningful and productive interactions with customers as you guide them through important financial decisions.
Learn how to integrate conversational banking tools to elevate the quality of your customer service while reducing costs.
Adopting digital solutions allows banks to reduce support time and costs and gives customers the opportunity to interact with their bank in a way that suits them.
Banks can use Co-browsing alongside a phone call, a chat session, or a messenger conversation and ultimately create a more personalized experience for their customers. But remember Co-browsing is…
By stepping in at the right moment using digital tools, bank agents can guide customers through the initial steps of their journey reducing drop-offs.
At times when physical interaction becomes difficult - such as with COVID-19 - a hybrid customer journey can work to create a winning customer experience.
Co-browsing has the potential to transform customer service. Learn the best ways to use it to both improve customer satisfaction and grow your business.