8 tips to ensure customer experience success for insurance companies
Wondering how to improve customer experience in an insurance context? Here are the most important areas you need to focus on for long-term success.
How to optimize an insurance customer journey for digital sales
Outstanding customer journeys leverage multiple digital channels, from sales to support. This is what a multi-access insurance experience looks like.
Why ‘multi-access’ is redefining insurance customer engagement
New models of insurance customer engagement are required for complex customer demands. Multi-access, hybrid approaches can match the pace of change.
The digital trends and tech disrupting the insurance industry
Digital transformation starts with knowing the tech, and knowing your audience. Here’s our roadmap of the digital trends in the insurance industry.
Innovative digital experiences disrupting the insurance landscape
Digital is disrupting insurance—from virtual customer experiences to everyday industry processes. Here are the customer experience strategies to watch.
Why do you need an automated scheduling tool?
Seamless collaboration between Calenso and Unblu significantly increases the process of scheduling and execution of online meetings. But why do you need an automated scheduling tool like Calenso?
How insurance brokers can build trust in the face of COVID-19
How can brokers deliver a customer experience that is both remote and personal? Insurance brokers should use technology to grow trust and build loyalty.
Do you know what your insurance agent wants for Christmas?
My friend’s mom is choosing a Christmas present for her insurance agent. As she puts it, it’s one small way she can thank her for going above and beyond during a time of need. So what was it that…
Empowering the insurance customer on their journey
The majority of insurance customer journeys get interrupted or stalled. They start off well, but generally a bottleneck pops up as soon as there is some complexity in the claims process. Most…
Why Insurers must focus on the journey, not the touch points.
Only 15% of customers are satisfied with their insurer’s digital experience. This is usually because of a disjointed customer experience. Each touch point may be a great stand-alone experience, but…
The Best is Yet to Come: Insurers move forward with transformation
For a long time the risk-averse insurance industry had no compelling reason to change. But customers have changed and so have their demands. They expect their pricing and product offerings that are…
Transforming culture: What does digital culture look like?
What’s the point of having flexible, fast and helpful technology if employees can’t embody the same behaviour? If digital transformation is going to succeed, it has to be a cultural transformation. So…