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Category: Customer Experience

Drive agent efficiency with a real-time bot sidekick

Banks and financial services institutions always need to improve efficiency. The Unblu bot sidekick can help agents find information mid conversation.
Chatbots, Co-Browsing, Customer Experience

Launching a new ebanking app? Facilitate adoption with Co-Apping

Updating or launching a new ebanking app? Help customers to get the most out of it by guiding them with Unblu Co-Apping.
Co-Browsing, Customer Experience

Can bank branches ensure customer service excellence and remain viable?

Bank branches offer unique value for customer service during key moments. But they need to transform to remain financially viable.
Customer Experience, Retail Banking, Unblu Branch, Unblu Platform

Credit Union trends and challenges to watch out for in 2024

What’s in store for Credit Unions in 2024? Discover the most important industry developments and where credit union leaders should focus their efforts.
Customer Experience, Digital Transformation, Industry Trends

How to improve customer engagement in banking

Strong customer experiences lead to larger purchases – provided you engage them at the right time.
Chatbots, Co-Browsing, Conversational Banking, Customer Experience, Retail Banking

2024 review: 6 trends transforming customer experience in digital banking

Digital banking trends are showing a move toward hybrid customer service experiences as banks strive to rebuild the trust that has fallen in recent years.
Conversational Banking, Customer Experience, Industry Trends, Retail Banking

Wealth apps: Improving the digital experience for your wealth management clients

Apps are an essential aspect of the modern wealth management digital experience. How can you leverage them to provide the best service?
Co-Browsing, Customer Experience, Wealth Management

Avoiding customer service fallout during an ebanking migration

Strong customer service will aid a successful ebanking migration project – and protect a bank’s reputation if something goes wrong.
Co-Browsing, Customer Experience, Retail Banking

Customer retention strategies for banks – what works?

There are two sides to customer growth: acquisition and retention. How do banks reduce churn to empower growth?
Customer Experience, Customer service, Retail Banking

Key digital banking statistics – and what they mean for banks

Digital banking statistics are showing a back and forth between challenges and opportunities
Customer Experience, Customer service, Digital Transformation, Industry Trends, Retail Banking