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Top 10 call center KPIs in digital banking (and how to improve them)

There are multiple ways of measuring customer satisfaction and team performance including abandon rate, service level, or NPS.
Customer Experience,Customer service,Industry Trends
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Top digital wealth management trends

Digital transformations are redefining how clients engage with wealth managers. These are the 13 trends drawing new industry frontiers.
Wealth Management,Customer Experience,Digital Transformation
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22 customer service statistics and trends in digital banking

Technology empowers financial services to deliver a more personalized and intuitive customer service. But are we doing enough to keep up with customer demands?
Customer Experience,Chatbots,Industry Trends
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Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp

Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement…
Customer Experience,Unblu Platform,Customer service
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The digital trends and tech disrupting the insurance industry

Digital transformation starts with knowing the tech, and knowing your audience. Here’s our roadmap of the digital trends in the insurance industry.
Customer Experience,Digital Transformation,Insurance
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How can banks stay human as they go digital?

We now have endless ways to deliver convenience and efficiency—but how can banks ensure the human elements of customer relationships are not lost?
Customer Experience,Industry Trends
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What can banking and insurance learn from omnichannel strategies from the online retail industry?

Overlooking a “bad” step within a client journey can easily negate the efforts and investments made on more profitable ones.
Customer Experience,Retail Banking
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The Video Meeting Fallacy: Why video alone isn't enough

As the pandemic shook up every aspect of working life, the urgency of digital transformation rapidly accelerated.
Conversational Banking,Customer Experience,Video Banking
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Innovative digital experiences disrupting the insurance landscape

Digital is disrupting insurance—from virtual customer experiences to everyday industry processes. Here are the customer experience strategies to watch.
Customer Experience,Digital Transformation,Insurance
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Are your push notifications getting ignored? It's time to segment your customers differently

Why a stellar banking experience requires a more accurate and in-depth understanding of customers and their financial well-being and mindset.
Digital Transformation,Customer Experience
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Innovative digital experiences disrupting the financial landscape

How service delivery in the banking industry is being radically transformed by new providers offering game-changing digital experiences.
Customer Experience,Digital Advisory
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