22 customer service statistics and trends in digital banking
Technology empowers financial services to deliver a more personalized and intuitive customer service. But are we doing enough to keep up with customer demands?
Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp
Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement…
Unblu at the Building Societies Annual Conference 2022: Event round-up
As an exhibitor at the event, we were glad for the opportunity to meet representatives from building societies and other mutual financial institutions and discuss the current landscape and challenges…
Why ‘multi-access’ is redefining insurance customer engagement
New models of insurance customer engagement are required for complex customer demands. Multi-access, hybrid approaches can match the pace of change.
Wealth firms should invest in hybrid CX to stay ahead of the curve
Unblu’s Wealth Management Outlook traces the emergence of a new industry landscape, finding that the rise of Millennial and Gen Z investors, digital assets and agile advisors are defining the…
Staying ahead of wealth management client experience in 2022
Digital has changed everything about wealth management client experience. Here are the forces shaping the wealth advisory market in 2022.
Is co-browsing safe? Here's what financial institutions should know
Unlike screen-sharing, co-browsing only shares the web or mobile application so the customer's data is never compromised.
How does co-browsing work? Explaining the digital tool for better online conversations
Co-browsing software, or collaborative browsing, allows bank agents to join customers in their browsing sessions in real-time.
The digital trends and tech disrupting the insurance industry
Digital transformation starts with knowing the tech, and knowing your audience. Here’s our roadmap of the digital trends in the insurance industry.
What is co-browsing? Different types and use cases
Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.
Fusing tech-powered CX with trust in financial services: Insights from the latest Unblu/FTAdviser webinar
As customer expectations continue to soar in financial services, it is digital disruptors who are leading the way.
How can banks stay human as they go digital?
We now have endless ways to deliver convenience and efficiency—but how can banks ensure the human elements of customer relationships are not lost?