Digital banking statistics are showing a back and forth between challenges and opportunities. What will it take to come out ahead in 2023?
Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.
Chatbot technology has the potential to ease the workload of customer service advisors and also offer an efficient support system for bank customers.
Banks can create a hybrid customer journey offering both the convenience of digital channels and the reassurance of person-to-person exchange.
Unless these tools are integrated with those that allow for human-to-human conversation, they risk leaving customers alienated and frustrated.
Customers want convenience, speed, and efficiency - and digital channels can fulfill this demand when they put human relationships first.
Live Chat software enhances customer service with high-tech, building better relationships with your customers in a secure communication environment.
Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Outstanding customer journeys leverage multiple digital channels, from sales to support. This is what a multi-access insurance experience looks like.
There are multiple ways of measuring customer satisfaction and team performance including abandon rate, service level, or NPS.
Digital transformations are redefining how clients engage with wealth managers. These are the 13 trends drawing new industry frontiers.