Technology empowers financial services to deliver a more personalized and intuitive customer service. But are we doing enough to keep up with customer demands?
Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement…
As an exhibitor at the event, we were glad for the opportunity to meet representatives from building societies and other mutual financial institutions and discuss the current landscape and challenges…
New models of insurance customer engagement are required for complex customer demands. Multi-access, hybrid approaches can match the pace of change.
Unblu’s Wealth Management Outlook traces the emergence of a new industry landscape, finding that the rise of Millennial and Gen Z investors, digital assets and agile advisors are defining the…
Digital has changed everything about wealth management client experience. Here are the forces shaping the wealth advisory market in 2022.
Unlike screen-sharing, co-browsing only shares the web or mobile application so the customer's data is never compromised.
Co-browsing software, or collaborative browsing, allows bank agents to join customers in their browsing sessions in real-time.
Digital transformation starts with knowing the tech, and knowing your audience. Here’s our roadmap of the digital trends in the insurance industry.
Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.
Fusing tech-powered CX with trust in financial services: Insights from the latest Unblu/FTAdviser webinar
As customer expectations continue to soar in financial services, it is digital disruptors who are leading the way.
We now have endless ways to deliver convenience and efficiency—but how can banks ensure the human elements of customer relationships are not lost?