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Leveraging Unblu Branch to deliver a full network of hybrid branches across Switzerland

In 2017, Valiant Bank first began collaborating with Unblu. The aim was to find a solution to adjust to the decrease of In-Branch human assisted transactions (-35% between 2014 and 2017) without closing branches.  What you will learn

Pax Insurance – Enhancing Hybrid Consulting

Pax Insurance, a leading Insurance provider in Switzerland has selected Unblu to support them in enhancing both its direct sales and broker network strategy. Implemented across direct sales and broker account managers, Unblu plays a key role in enabling a hybrid consultancy strategy. What you will learn

Ensuring a smooth digital migration

Crédit Agricole next bank identified potential areas of friction in their customer journey when planning to migrate to a new e-banking.

Leveraging Unblu to increase product conversion

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall.  But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to gain insights from customer interactions, recommend products suited to them – and increase their product

Client support and service via Live Chat and WhatsApp

Swiss Post has been working with Unblu to deploy new means of client engagement and support.

Private Banking in Belgium

Implemented within the existing contact center solution, Unblu allows advisors to offer an in-person experience through digital channels.

Supporting local customers with their financial goals

Unblu’s 2022 Digital Wealth Management Outlook offers a roadmap to help strategists and executives orient their teams in uncharted territory.

Customer Experience: Battlefield for the Financial Industry

Traditional banks must rethink their go-to-market and customer strategies if they want to succeed in the online financial industry. In the following example, we demonstrate how co-browsing tools, used in the context of a collaborative customer interaction in a Wealth Management scenario, can help the financial industry to sell new and innovative products, remotely, to