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Author: Matthieu Clermont

Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp

Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement through either embedded features or dedicated APIs.
Customer Experience, Customer service, Unblu Platform

What can banking and insurance learn from omnichannel strategies from the online retail industry?

Overlooking a “bad” step within a client journey can easily negate the efforts and investments made on more profitable ones.
Customer Experience, Retail Banking

6 key features of future-ready private banking digital platforms

Digital innovation has rewritten the rules of client engagement. Here’s what digital private banking platforms can do to stay ahead of the curve.
Conversational Banking, Private Banking, Wealth Management