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Author: Matthieu Clermont

PostFinance: The road to conversational maturity with a long-term Unblu customer

Our partnership with PostFinance has been growing since 2016. Discover our story so far.
Conversational Banking, Customer Experience, Digital Transformation, Live Chat, Retail Banking

Stop using email with your clients

There are many vulnerabilities associated with email channels. Protect your clients with secure messaging apps.
Conversational Banking, Customer Experience, Secure Messenger

Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp

Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Find out what this means for you.
Customer Experience, Customer service, Unblu Platform

What can banking and insurance learn from omnichannel strategies from the online retail industry?

Overlooking a “bad” step within a client journey can easily negate the efforts and investments made on more profitable ones.
Customer Experience, Retail Banking

6 key features of future-ready private banking digital platforms

Digital innovation has rewritten the rules of client engagement. Here’s what digital private banking platforms can do to stay ahead of the curve.
Conversational Banking, Private Banking, Wealth Management