With unblu co-browsing technology, a support agent sees exactly what the customer sees, and can instantly assist them by pointing to elements or clicking links on the screen. They can easily solve problems that are normally difficult to handle via traditional telephone-based support, such as when the customer has entered information incorrectly in a form field, or lacks the technical knowledge necessary to explain the problem.

Co-browsing with unblu is secure and easy to use for both support agent and customer, as it perfectly integrates with every security measure you already have in place. Neither the support agent nor the customer needs to install software or grant access to any files. The unblu connection is strictly browser-to-browser, and everything outside of the current browser window is off-limits.

• Secure browser-based system maintains your security measures
• No download, no installation and no file access required
• No learning curve and no additional interface elements
• Support agent and customer share control of the webpage in real-time
• Support agent can help customer fill out online forms to improve completion rate