Interaction Management Hub
Conversational AI
Secure Messenger
Video & Voice
Co-Browsing
Co-Apping
Document Collaboration
Cast
Superior service. Superior gains.
Reinvent the in-person experience online for improved customer satisfaction, operational efficiency – and additional revenue generation.
Request a demoIn-built efficiency cycle
Enhance operational efficiency to reduce traditional channel strain and boost productivity
Self-service options with support on hand
Robust 24/7 self-service options – with the option to escalate to Live Chat when needed.
Activate conversation cruise control
Use Unblu’s AI Co-pilot to scour the knowledge base and generate automated answers or provide conversation summaries for rapid insights.
Every customer story at a glance
Customer segment. Previous conversations. Contact details. Gain quick access to relevant customer information.
Define and refine
Label customer segments to offer each individual client a more tailored and personalized experience.
Dynamic team access
Ensure agents only have access to relevant conversations with flexible access capabilities.
Contact center – seamless integration
Merge Unblu with any current contact center solution for a seamless digital platform consolidation.
How do we do it?
The extra mile for customer smiles
Offer the optimal digital experience that boosts trust and drives ongoing customer loyalty
A bespoke support service
Tailor your support to each customer with high-touch collaboration tools for swift issue resolutions and deeper conversations
Choose any digital channel
Don’t guess what digital channel your customers prefer. Consolidate all communication channels – whether SMS, WhatsApp, or beyond – for fully flexible interactions, accessible from one place.
First-class mobile support
Become truly mobile first with a support experience that is intuitive, native, and accessible behind authenticated areas.
How do we do it?
Unlock hidden revenue growth
Stop leaving money on the table – drive digital sales through service excellence.
Lead them to you
Warm leads without the work. Source and segment potential customers with the Unblu chatbot’s AI capabilities.
Spark their interest
Broadcast segment-focused product and service, sparking insightful dialogues with current or potential customers.
Elevate conversions with immersive calls
Dynamic Video & Voice calls that foster deeper customer service connections and drive sales effortlessly.
Side-by-side support
Elevate the conversation with secure Co-Browsing options to navigate, guide, highlight, and even sign as if you were in the same room.
Review and close
Guide the customer journey through complex documentation reviews, remaining alongside them throughout the deal-signing process.
How do we do it?
Protect and serve
The strictest security measures for complete peace of mind
Secured authentication
Ensure user authentication by leveraging your financial organization’s current KYC security protocols such as passwords or biometrics.
Native call solution
Retain full data control with no third party data processing for any elements of voice and video calls.
Communication recording
All interactions – whether texts, calls, or beyond – are recorded and stored to comply with industry regulations.
Data security standards
Data is safely stored and never shared with third parties to protect client privacy and streamline regulatory compliance.
Flexible deployment options
Whether on-premise or on the Unblu Financial Cloud, you can choose the data hosting location and stay compliant with the highest level of security standards.
Data Loss Prevention (DLP)
Intercept sensitive data such as credit card numbers to avoid transmission – or integrate with your existing DLP solution.
Full feature list
Browse Unblu Spark’s full list of features at your own pace.
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